Guests
All properties in Masai, Johor, Malaysia

Renaissance Johor Bahru Hotel

Suburban hotel in Bandar Baru Permas Jaya with 4 restaurants and outdoor pool

  • Free WiFi in lobby
From
$55

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Pool
  • Room, 2 Twin Beds, Non Smoking, View - Living Room
  • Outdoor Pool
Outdoor Pool. Image 1 of 51
1 / 51Outdoor Pool
No. 2, Jalan Permas 11, Masai, 81750, Johor, Malaysia
8.8.Fabulous.
  • Everything is perfect but when I off the room air-con due to too cold, water dripped out…

    Jul 4, 2020

  • Excellent & clean hotel, great customer service and great food

    Jan 21, 2020

See all 213 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Convenient
Safe
Quiet
Easy parking
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 345 smoke-free guestrooms
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • 1 outdoor pool
  • Breakfast available
  • 24-hour fitness center

For families

  • Children's pool
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Bandar Baru Permas Jaya
  • The Mall - 3.1 mi / 4.9 km
  • KSL City Mall - 5 mi / 8 km
  • AEON Tebrau City - 6.1 mi / 9.9 km
  • Komtar JBCC - 7 mi / 11.2 km
  • Johor Bahru City Square - 7 mi / 11.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Club Room, 1 Double Bed, Non Smoking (Club Level)
  • Deluxe Room, 2 Twin Beds, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Terrace, Pool View
  • Room, 2 Twin Beds, Non Smoking, View
  • Club Room, 1 King Bed, Non Smoking (Club Level)
  • Room, 1 King Bed, Non Smoking, View
  • Deluxe Room, 1 King Bed, Non Smoking

What’s around

Landmarks

  • In Bandar Baru Permas Jaya
  • The Mall - 3.1 mi / 4.9 km
  • KSL City Mall - 5 mi / 8 km
  • AEON Tebrau City - 6.1 mi / 9.9 km
  • Komtar JBCC - 7 mi / 11.2 km
  • Johor Bahru City Square - 7 mi / 11.3 km
  • Austin Heights Water & Adventure Park - 7.4 mi / 11.9 km
  • Danga Bay - 9.6 mi / 15.5 km
  • Singapore Zoo - 11.3 mi / 18.2 km
  • Night Safari - 11.4 mi / 18.4 km
  • Paradigm Mall Johor Bahru - 13 mi / 20.9 km

Getting around

  • Senai International Airport (JHB) - 25 min drive
  • Changi Airport (SIN) - 37 min drive
  • Singapore (XSP-Seletar) - 24 min drive
  • JB Sentral - 9 min drive
map
See on map
No. 2, Jalan Permas 11, Masai, 81750, Johor, Malaysia

At a glance

Hotel size

  • This hotel has 345 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (MYR 5 per day)
  • Onsite valet parking (MYR 30 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Barbecue grills

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • 24-hour fitness facilities
  • Sauna
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Pool sun loungers
  • Fitness facilities

Working away

  • Business center
  • Number of meeting rooms - 12
  • Conference space
  • Conference space size (feet) - 19493
  • Conference space size (meters) - 1811
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Closed-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/viewport in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Roll-in shower
  • Transfer shower
  • Lever door handles

Languages Spoken

  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe BLD - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Wan Li - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Chocolate Cake Company - This café serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • WiFi is available in guestrooms for MYR 50 per day (rates may vary)
  • Wired Internet access is available in guestrooms for MYR 50 per day (rates may vary)
  • Continental breakfast is offered for an extra charge of MYR 60.00 for adults and MYR 30.00 for children (approximately)

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MYR 5 per day
  • Valet parking costs MYR 30 per day

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:30 AM to 9:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and Commitment to Clean (Marriott).

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

Also known as

  • Hotel Renaissance Johor Bahru
  • Renaissance Johor Bahru Hotel Masai
  • Renaissance Johor Bahru Hotel Hotel Masai
  • Johor Renaissance
  • Renaissance Hotel Johor Bahru
  • Renaissance Johor
  • Renaissance Johor Bahru
  • Renaissance Johor Bahru Hotel
  • Renaissance Johor Bahru Hotel Masai
  • Renaissance Johor Bahru Masai
  • Renaissance Johor Bahru Hotel Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Renaissance Johor Bahru Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MYR 5 per day. Valet parking costs MYR 30 per day.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:30 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, there are 4 onsite restaurants, featuring international cuisine. Nearby restaurants include Restoran Nijyumaru (5-min walk), Moonlight Cake Shop (6-min walk), and Sodam Korean (9-min walk).
  • Have fun with nearby activities like cycling, hiking, and rock climbing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna.
8.8.Fabulous.
  • 8.0.Very Good

    The hotel is in good condition. The breakfast buffet is excellent. It is located in an interesting area. The old street down the road has super cheap street food that is really good. Staff was very friendly but often lacked the follow through. The concierge told us they would book a car for us and when we arrived no car was arranged. This happened twice. There was only one door man who went out of his way to preset us a car. He even used his own grab account to get us a car.

    Ed, 2 night family trip, Jan 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great stay. recommended

    IRWAN, 1 night family trip, Oct 11, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Nice hotel, staff and more so lazy management.

    First night sent a document to receptionist after clearly explaining I n ended printing, then bringing to me to be filled out. Then return to reception to be scann d and emailed back to me. This process took 3 hours and 4 trips + several calls to explain over and over. The next night I returned to my room to find a leak in the bathroom that causes me to slip On the floor. Then when I reported this saying it was to Late to fix the issue now and to wait to tomorrow to fix. They sent someone to my room At 1am. There was a red arrow drawn on my door in marker pen, I reported this to management and nothing was done. 2 times I had room service. Once the item was not what the menu said. Second time was a steak where I order medium it came well Done, no steak knife and the chips were cold and not fully cooked and he other sides were missing. Over all a massively disappointing stay at what was a nice hotel, just very poorly managed and organized.

    John, 1 night trip, Sep 11, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Helpful front desk staff

    Front desk staff extremely helpful, arranged cot for my grand daughter at short notice despite hotel running a conference for young adults with children

    Prudence, 1 night family trip, Jun 15, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Love love love the location, staff and soft sheets!!!

    TeamKes, 1 night business trip, Apr 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    good location nice food

    3 night family trip, Feb 8, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    All good. But way too many families in crisis situation like covid outbreak where social distancing are a must. I did not feel comfortable with hundreds of people around me, and kids running around touching things. They spread virus as well.

    7 night business trip, Dec 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Jess

    Overall pleasant stay. Confort and clean

    1 night business trip, Oct 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    ..

    1 night business trip, Jun 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Home away from Home !

    This is my home away from home ! Lovely staff all round. Great choice And spread for Breakfast! Comfy rooms clean and well Maint.

    TONY, 1 night trip, May 24, 2021

    Verified Hotels.com guest review

See all 213 reviews