Royal Park Hotel & SPA

Photo gallery for Royal Park Hotel & SPA

Primary image
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout curtains
Superior Room | Minibar, in-room safe, desk, blackout curtains

Overview of Royal Park Hotel & SPA

Royal Park Hotel & SPA

4.0 star property
4-star hotel with 2 restaurants, near Kazakhstan Central Concert Hall

6.8/10 Good

54 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
Map
18, Kerey and Zhanibek Khans Street, Nur-Sultan, 010000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference centre
  • Business centre
  • Airport shuttle
  • Area shuttle
  • 24-hour front desk
For families
  • Rollaway/extra beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains

Choose dates to view prices

About this area

What's nearby

  • In Yesil District

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 18 min drive
  • Astana Railway Station - 30 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Royal Park Hotel & SPA

4-star hotel in the heart of Yesil District
Consider a stay at Royal Park Hotel & SPA and take advantage of a free breakfast buffet, a round-trip airport shuttle and a free daily manager's reception. Treat yourself to a hot stone massage, a body wrap or a body scrub at SPA-центр «ELIXIR», the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking and extended parking
  • An area shuttle, free newspapers and coffee/tea in the lobby
  • A lift, luggage storage and a TV in the lobby
Room features
All guest rooms at Royal Park Hotel & SPA include perks, such as 24-hour room service and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
Extra conveniences in all rooms include:
  • Bathrooms with deep-soaking baths and free toiletries
  • Flat-screen TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Azerbaijani, English, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 85 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site extended parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (65 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Azerbaijani
  • English
  • Russian
  • Turkish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

SPA-центр «ELIXIR» has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 4500 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KZT 5000.0 per night

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Staff at the property wear personal protective equipment and guests are provided with hand sanitiser.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property accepts credit cards, debit cards and cash.

Also known as

Royal Park Hotel Astana
Royal Park Astana
Royal Park Hotel & SPA Hotel
Royal Park Hotel & SPA Nur-Sultan
Royal Park Hotel & SPA Hotel Nur-Sultan

Frequently asked questions

Does Royal Park Hotel & SPA offer free cancellation for a full refund?
Yes, Royal Park Hotel & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Royal Park Hotel & SPA?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Royal Park Hotel & SPA?
Yes, there's an indoor pool.
Are pets allowed at Royal Park Hotel & SPA?
Sorry, pets aren't allowed.
Is parking offered on site at Royal Park Hotel & SPA?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by Royal Park Hotel & SPA?
Yes, an airport shuttle is available. The charge is KZT 4500 per vehicle one-way.
What are the check-in and check-out times at Royal Park Hotel & SPA?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at Royal Park Hotel & SPA and nearby?
Royal Park Hotel & SPA has a spa and an indoor pool, as well as a Turkish bath.
Are there restaurants at or near Royal Park Hotel & SPA?
Yes, there are 2 on-site restaurants. Nearby restaurants include Qazaq Gourmet (13-min walk).
Does Royal Park Hotel & SPA have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.

Overall score and ratings

6.8

Good

7.8/10

Cleanliness

6.7/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6/10 Good

Stay
We went for the football, check in was very slow but improved from then on. Drinks and food good .
Andrew, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Don, 1-night trip
Verified Expedia guest review

2/10 Poor

You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
2-night trip
Verified Expedia guest review

10/10 Exceptional

Cart was broken, had to carry bags. Everything else was just fine.
1-night trip
Verified Expedia guest review

4/10 Fair

Poor service
I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Sabzina, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Nice hotel but cold inside the room. They give y
Nice hotel but cold inside the room. They give yOur heater.
4-night trip
Verified Orbitz guest review

8/10 Very good

1-night business trip
Verified Hotels.com guest review

8/10 Very good

3-night business trip
Verified Hotels.com guest review

6/10 Good

Fernando, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
4-night trip
Verified Expedia guest review