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The East Hotel Hangzhou

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Property entrance
Business Twin Beds Room | Down comforters, Tempur-Pedic beds, free minibar, in-room safe
Down comforters, Tempur-Pedic beds, free minibar, in-room safe
Deluxe Business King Room | Down comforters, Tempur-Pedic beds, free minibar, in-room safe
Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Overview of The East Hotel Hangzhou

The East Hotel Hangzhou

4.5 star property
Luxury hotel in Gongshu with restaurant and bar/lounge

9.2/10 Superb

397 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
No.198 South Hushu Road, Gongshu District, Hangzhou, Zhejiang, 310005

Room options

About this area

What's nearby

  • In Gongshu

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 43 min drive
  • Hangzhou Yuhang Station - 17 min drive
  • Hangzhou South Station - 21 min drive
  • Hangzhou East Railway Station - 23 min drive
  • West Lake Cultural Square Station - 19 min walk
  • Wulin Square Station - 21 min walk
  • Fengqi Road Station - 29 min walk
  • Airport shuttle (surcharge)
  • Free theme park shuttle

Restaurants

  • Starbucks - 4 min walk
  • Finite Coffee - 9 min walk
  • Muxin Coffee - 13 min walk
  • The Grandma's - 14 min walk
  • Moguoshuijiao - 17 min walk

About this property

The East Hotel Hangzhou

The East Hotel Hangzhou offers an airport shuttle (available 24 hours) for CNY 330 per vehicle one way. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a theme park shuttle, a terrace, and a garden. Fellow travelers say good things about the helpful staff and breakfast.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 122 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3 PM - 5:30 AM
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite extended parking
  • Free onsite RV/bus/truck parking
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Offsite

  • Free theme park shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Free theme park shuttle

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2013
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour fitness center
  • Swimming pool

Accessibility

  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • IPod docking station
  • 40-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Tempur-Pedic mattress
  • Bed sheets provided

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of CNY 124 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 330 per vehicle (one way)

Renovations and closures

The property is closed between April 24 and April 29.

Children & extra beds

  • Rollaway beds are available for CNY 268.0 per day

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

<p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

East Hotel Hangzhou
Hangzhou East Hotel
East Hangzhou
The East Hotel Hangzhou Hotel
The East Hotel Hangzhou Hangzhou
The East Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Is The East Hotel Hangzhou currently open?
The property is closed between April 24 and April 29.
Does The East Hotel Hangzhou offer free cancellation for a full refund?
Yes, The East Hotel Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The East Hotel Hangzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The East Hotel Hangzhou?
Yes, there's a pool.
Are pets allowed at The East Hotel Hangzhou?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The East Hotel Hangzhou?
Yes, there's free self, valet, and extended parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by The East Hotel Hangzhou?
Yes, an airport shuttle is available. The charge is CNY 330 per vehicle one way.
What are the check-in and check-out times at The East Hotel Hangzhou?
You can check in from 3 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at The East Hotel Hangzhou and nearby?
The East Hotel Hangzhou has a 24-hour fitness center and a garden.
Are there restaurants at or near The East Hotel Hangzhou?
Yes, The East Cafe offers garden views. Nearby restaurants include Starbucks (4-min walk), Finite Coffee (9-min walk), and Muxin Coffee (13-min walk).
What's the area around The East Hotel Hangzhou like?
The East Hotel Hangzhou is located on the Strip in Gongshu, a short 17-minute walk from Wulinmen Wharf and 19 minutes' walk from Westlake Culture Plaza.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

8.5/10

Amenities

9.1/10

Property conditions & facilities

Reviews

10/10 Exceptional

J S, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service and everything
The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk.
YUENYI BARBAR, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A thoughtful and comfortable boutique hotel
It is a thoughtful hotel paying attention to details. The room is spacious, comfortable and clean though the floor is a bit worn down. I like the lighting buttons which are located at both sides of the bed for easy access. However, the lighting at the entrance where the airconditioner is located is not enough. It will be better if a luggage rack is provided. Mimi bar is also free. The staff are polite and helpful. The location is convenient with local eateries and subway station nearby.
3-night romance trip
Verified Hotels.com guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

8/10 Very Good

4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very nicely designed hotel, staff is helpful and speaks well english
2-night family trip
Verified Expedia guest review

10/10 Exceptional

RINDA, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

8/10 Very Good

Breakfast used to be really good but is now pretty por
J S, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice , helpful staff . Felt star warmth , like a home
Elaine, 2-night trip
Verified Expedia guest review