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ibis Styles London Excel, London

3-star3 stars
272 Victoria Dock RoadLondonEnglandE16 3BYUnited Kingdom

3-star hotel with restaurant, near Excel Exhibition Centre
  • Free continental breakfast and free WiFi
Great location
Good internet service
Fantastic service
587See all 587 reviews
From 1,600 reviewsTripAdvisor Traveller Rating

ibis Styles London Excel, London

from $59
  • Room (The Mansion from Home)
  • Room, Connecting Rooms (The Interconnecting Queen)
  • Room (The Queen)
  • Room (The Duet)
  • Room (The Home from Home)

At a glance

Key facts

Hotel size

  • This hotel has 305 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Children's club *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service
  • Coffee/tea in a common area
Working away
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Number of buildings/towers - 1
  • Year Built 2000
  • Safe-deposit box at front desk
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Open select days.

Cafe - This café serves breakfast, lunch, and light fare. Open select days.

Pub - This pub serves dinner and light fare. Happy hour is offered. Open daily.

ibis Styles London Excel, London’s small print

Also known as

  • ibis Styles Excel
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • ibis Styles Excel Hotel
  • ibis Styles Excel Hotel London
  • ibis Styles Excel London
  • ibis Styles London
  • ibis Styles London Excel
  • London Excel ibis Styles
  • London ibis Styles Excel
  • Custom Hotel London


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs GBP 15.00 per day

Rollaway beds are available for an additional charge

Children's club access is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around ibis Styles London Excel, London


  • In Docklands
  • Excel Exhibition Centre (7-minute walk)
  • Boleyn Ground Stadium (39-minute walk)
  • O2 Arena (4.2 mi / 6.8 km)
  • Olympic Stadium (4.5 mi / 7.3 km)
  • Tower of London (6.1 mi / 9.8 km)
  • London Bridge (6.1 mi / 9.9 km)
  • Cutty Sark (5.2 mi / 8.3 km)

Getting around

  • London (LCY-London City) 5-min drive
  • London (STN-Stansted) 40-min drive
  • London (LHR-Heathrow) 52-min drive
  • London (LGW-Gatwick) 58-min drive
  • London Fenchurch Street Station 15-min drive
  • London Liverpool Street Station 17-min drive
  • London Bridge Station 19-min drive
  • London City Airport DLR Station 28-min walk
  • Self parking (surcharge)

Recent reviews

Good 7.2 From 587 reviews

ibis Styles London Excel, London
True Misery
This felt like staying in a hostile. The beds were tiny and miserable, the bathroom couldn't fit a person in it while the shower would only function on boiling hot or freezing, and the temperature control in the room wasn't functional. The wifi sometimes worked and often didn't, so truly terrible for business. It was expensive and totally miserable, so happy to finally be out of there and into a real hotel
Eric, us3 night trip
ibis Styles London Excel, London
Poor, dated. Dirty. No heating. Cramped
Bad location (the advertised nearest station is/will be closed for a major rebuild). Not easy to find. Arrived first room heating broken. Second room heating failed. Room was cramped old, dated and tiny, everything as cheap as you can get. From the thread at carpets, cheap bed covers, window blinds that do not fit (lots of noise, light and draughty). The ‘bathroom’ was a bad joke, again tiny and so small you can’t even take a Proper shower within this bright green horrible plastic phone box. Staff really could not care. Overall dated, untidy, cold and VERY POOR VALUE. I would NOT recommend this ‘hotel’. AVIOD.
A Traveler, us1 night business trip
ibis Styles London Excel, London
A very poor experience
The room we were allocated smelled of raw sewage. The staff were very diligent in giving us a bigger room but there really is no way to recover after that. Had I not prepaid I would have left. The breakfast was shambles--most of the food was gone and not replaced so that in the end it had to be beans on toast, or nothing.
Rex, us3 night business trip
ibis Styles London Excel, London
Very Good8.0
my room at 4th floor, wifi sucks, it's not working can not load google map! However at 1st floor breakfast area and ground floor has good signal.
A Traveler, us1 night trip with friends
ibis Styles London Excel, London
Soft Toilet Paper
A pretty standard hotel experience. Good value, breakfast included. Good service - has a problem with heater, another one was brought up right away. What is different: - Breakfast suasages feel like they are made of flour - No vegitables of any kind at breakfast. Only baked beans. - Very soft toilet paper, unusual for a budget hotel In other notes: - Helpful staff, thank you - Clean - Close to DLR and Excel Centre - Pub downstairs serves a poor choice of beers and the greesiest Fish & Chips I've ever had. However, the prices are low. Would stay again if the price is right.
Mikhail, us4 night business trip

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ibis Styles London Excel, London

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