Holiday Inn Express Hotel & Suites Knoxville West -Papermill, Knoxville

Good accessibility, great staff. The only thing I report negative was that our room was on the 5 th floor facing the expressway and it was noisy but I am a light sleeper. It may not effect someone else..... like my husband.

Hotel was great. They double charged our card though and it took 5 days to finally get to talk to the manager to get it refunded. She wasn't there, she left early, she was in a meeting...Very unhappy the the service. Refund still hasnt shown up on my card yet.

My husband and I had a really good stay here. We stayed 2 nights. We forgot a few things at home and the hotel had what we needed! Toothbrushes, comb, and they even had a wine cork we used! The only thing we didn’t to much care for was the bed was to hard for our liking so we didn’t sleep that good.

The room was clean, the breakfast was really good and the pool and gym were both clean. The only slight negative was the bed was a little firm, but that's just a preference. So overall it was a nice place and will stay there again when in Knoxville.

Loved everything about the hotel except the receptionist that checked us in when we arrived late around 11PM. Her unprofessional manners towards guesses should be changed. The noise level was a bit much due to the hotel is right off of the highway, but since we were there late and tired, needed a good, clean bed to sleep and were up to head out by 8 AM the next day, it didn't bother us much. Breakfast was the norm, I grabbed some fresh fruits on the way out because I saw nothing else that I like.