Arsenal Hotel

Photo gallery for Arsenal Hotel

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Arsenal Hotel

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Arsenal Hotel

4.0 star property
4-star hotel with 2 bars/lounges, near Santisima Trinidad Church

9.0/10 Superb

819 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Refrigerator
The price is $146
Price available on 10/24/2022
Map
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar, 130001
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Pool bar
  • Room service
  • Spa services
  • Babysitting
  • 24-hour business center
  • Business center
For families
  • Children stay free
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Separate bedroom
  • Premium TV channels

Choose dates to view prices

About this area

What's nearby

  • In Cartagena Walled City
  • Cartagena de Indias Convention Center - 1 min drive
  • Ayala Center - 3 min drive
  • Clock Tower - 4 min drive
  • Bocagrande Beach - 8 min drive
  • Blanca Beach - 63 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

About this property

Arsenal Hotel

4-star boutique hotel in the heart of Cartagena Walled City
Consider a stay at Arsenal Hotel and take advantage of an airport pick-up service, a poolside bar, and a rooftop terrace. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at Arsenal Restaurant, the onsite restaurant. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a garden and 2 bars.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • An area shuttle, an area shuttle, and a 24-hour front desk
  • An elevator, a banquet hall, and a reception hall
  • A porter/bellhop and multilingual staff
  • Guest reviews speak well of the bar, pool, and helpful staff
Room features
All guestrooms at Arsenal Hotel have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Refrigerators, daily housekeeping, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • No onsite parking

Transfers

  • Airport pickup on request (available 24 hours)*

Offsite

  • Area shuttle*
  • Beach shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 2012
  • Rooftop terrace
  • Garden
  • Fitness center
  • An outdoor pool
  • Spa services

Accessibility

  • Braille/raised signage
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Dining

Arsenal Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 60000 per person
  • Area shuttle and beach shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Property Registration Number 102192

Also known as

Allure Chocolat
Allure Chocolat Cartagena
Allure Chocolat Hotel
Allure Chocolat Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel
Allure Chocolat Karisma Hotels Resorts Cartagena
Allure Chocolat by Karisma Hotels Resorts
ure Chocolat Karisma s s Cart
Arsenal Hotel Hotel
Arsenal Hotel Cartagena
Arsenal Hotel Hotel Cartagena
Allure Chocolat by Karisma Hotels Resorts

Frequently asked questions

Does Arsenal Hotel offer free cancellation for a full refund?
Yes, Arsenal Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Arsenal Hotel?
As of Sep 25, 2022, prices found for a 1-night stay for 2 adults at Arsenal Hotel on Oct 24, 2022 start from $146, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Arsenal Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Arsenal Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Arsenal Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Arsenal Hotel?
Sorry, there's no onsite parking at Arsenal Hotel.
Is airport shuttle service offered by Arsenal Hotel?
Yes, a shuttle from the airport to the hotel is available. The charge is COP 60000 per person.
What are the check-in and check-out times at Arsenal Hotel?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Arsenal Hotel?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.
What is there to do at Arsenal Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Arsenal Hotel also has spa services and a garden.
Are there restaurants at or near Arsenal Hotel?
Yes, there's an onsite restaurant, Arsenal Restaurant. Nearby restaurants include La Cocina de Pepina (4-min walk), Mister Babilla (4-min walk), and La Laguna Azul (5-min walk).
What's the area around Arsenal Hotel like?
Arsenal Hotel is a short 5-minute walk from Ayala Center and 12 minutes' walk from Clock Tower. Travelers say this hotel is in a good location.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

6/10 Good

Noise and service
Very nice hotel in cool area just outside the walled city. Rooms and pool/bar area nice, modern, cleaned but unpleasant for a light sleeper like me… I asked for a quite room and was given one next to rooftop!! Then I asked for a move, they gave me one opposite the elevator, right on the corridor that takes you to breakfast!!! It was extremely noisy even for my husband who sleeps through anything. I understood that apparently there was no other option for the first night but would have appreciated to see some effort for the second night or at least have somebody from hotel reaching out, showing interest, addressing the problem. I found that quite disappointing … good service goes a long way when customers face issues like this….
Patricia, 2-night trip
Verified Hotels.com guest review

6/10 Good

Okay Stay
There’s no on-site or complimentary parking. You have to park across the street at the pricey parking lot. When I checked in, the guy working was extremely condescending and rude. I always wonder why establishments that interact with the paying public, tolerate employees who do not have the acumen to interact professionally and friendly with the public.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Small but pretty hotel.
Upgraded hotel inside. Nice terrace with city view. Nice room but with no view. Comfortable bed. Nice shower. Service is excellent. I only stayed one night but felt happy staying there.
Nikolai, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Place to Stay
It was very good hotel. The service was kind and helpful in everything. The location is great and very close of the iconic poaces.
Keneth, 9-night business trip
Verified Hotels.com guest review

8/10 Very Good

Beautiful view from the pool. I wish the shower water was hotter. We didn’t report it because it was warm enough to take a shower.
Alba, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Tahseen, 4-night trip
Verified Expedia guest review

8/10 Very Good

Nice
Antonia, 4-night trip
Verified Expedia guest review

8/10 Very Good

Hotel very nice , in a great location. Right next to Walled city , Marina and Gatsominie
George, 4-night trip
Verified Expedia guest review

8/10 Very Good

Very good located, near the "Ciudad Amurallada" but far from the noise and the croud.
ARQUITECTO FELIPE, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Super clean, great staff and nice roof top pool and bar service. Good walking location to the wall city.
Roger, 1-night trip
Verified Expedia guest review