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Brook Pointe Inn, Syracuse

2-star2 stars
4906 E 1200 NSyracuseIN46567-8275United States of America

Syracuse hotel with indoor pool, 24-hour fitness
  • Free hot/cold buffet breakfast, free WiFi, and free parking
Very Good8.2
Wellness Area
Great wellness & sports facilities
Vibe
Awesome vibe
Pool
Great pool
Amenities
Great amenities
110See all 110 Hotels.com reviews
From 222 reviewsTripAdvisor Traveller Rating

Brook Pointe Inn, Syracuse

from $79
  • Standard Room, 1 Queen Bed with Sofa bed
  • Standard Room, 2 Double Beds
  • Deluxe Room, 1 Queen Bed, Jetted Tub
  • Deluxe Room, 1 King Bed, Jetted Tub
  • Deluxe Cabin, 1 Bedroom

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Extended parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Yoga classes/instruction on site
  • Golfing nearby
Working away
  • 24-hour business center
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Laundry facilities
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 1996
  • Designated smoking areas (fines apply)
  • Picnic area
  • Fireplace in lobby
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Refrigerator (on request)
  • Kitchen
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Brook Pointe Inn, Syracuse’s small print

Also known as

  • Brook Pointe
  • Brook Pointe Inn
  • Brook Pointe Inn Syracuse
  • Brook Pointe Syracuse
  • Pointe Inn

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 25.00

Refrigerators are available for USD 10.00 per stay

Rollaway beds are available for USD 10.00 per day

Cribs/Infant beds are available for USD 10.00 per stay

Pets are allowed for an extra charge of USD 25.00 per pet, per night, plus a one-time cleaning fee of USD 50.00

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Brook Pointe Inn, Syracuse

Landmarks

  • Lakeside Park - 37 min walk
  • Maxwelton Golf Club - 2.8 mi / 4.6 km
  • South Shore Golf Club - 3.2 mi / 5.1 km
  • Wawasee Golf Club - 4.1 mi / 6.5 km
  • Elkhart County Fairgrounds - 14.8 mi / 23.9 km
  • Wagon Wheel Theatre - 20.5 mi / 33.1 km
  • Concord Mall - 21.5 mi / 34.7 km
  • Chain O' Lakes State Park - 23.2 mi / 37.4 km

Getting around

  • Goshen, IN (GSH-Goshen Municipal) - 8.2 miles/13.2 km
  • Free self parking
  • Extended parking
  • Free RV, bus, and truck parking

Recent reviews

Very Good 8.2 From 110 reviews

Brook Pointe Inn, Syracuse
Fair4.0
Would be hard pressed to recommend
I travel often for work and typically give hotels, restaurants, and rental car companies the benefit of the doubt. So I'll just relate the facts and let the the reader decide if I'm being too harsh. I arrived at 1 am at the Brook Pointe very tired after a long drive, hoping to get checked in quickly and have a little well-deserved sleep. I've booked through hotels.com hundreds of times and never had a problem so was surprised when the clerk said she couldn't process my check in because she didn't have an authorization (even though she had received my booking. She wanted to double bill me and have me collect back from hotels.com. I declined and said we could just call them and work it out (I have needed to do that on one previous occasion). We called, and it took 30 minutes to resolve the issue, with h.com working very hard to satisfy her, and the clerk seemed to be uncaring whether it was resolved. On several occasions as I was standing there a couple walked through the lobby talking and hugging, (these 2 had lots of energy, looked artificial). I finally worked out the check in issue and went up to my room, just to find the 2 noisy lobby people go to the room next to me and continue the party. What made it worse was a connecting door between our rooms so the sound carried right through. I called the lobby and the clerk moved them to another room, but they should have been kicked out. It was now over an hour since I had arrived and I was not feeling like a happy customer.
Stephen, us1 night business trip
Brook Pointe Inn, Syracuse
Good6.0
Beautiful location and facilities but mattress was very uncomfortable and didnt get much sleep.
William, us1 night romance trip
Brook Pointe Inn, Syracuse
Poor2.0
Rude lady, screwed up our rooms
We booked two standard rooms in advance. We arrived at hotel to have the lady tell us they had no standard rooms available. They put us in large rooms, king bed and jacuzzi. Not what we booked or wanted. Did not want the extra expense. No apologies, nothing. Either take the rooms at more cost or check other hotels for standard rooms. I have stayed here before when In the area on business. Very rude lady, she clearly didn't care if we stayed there or not. To bad, we will be back in the area multiple times in 2018 for business and will gladly take our business elsewhere, including the other business travelers that will be with us
A Traveler, us1 night business trip
Brook Pointe Inn, Syracuse
Fair4.0
Not a Good Experience
The inn needs an update. Stained carpets, worn pillows, window coverings. Bugs in bathroom corner stayed there the whole time we were there. Breakfast was abysmal beginning with eggs so rubbery they were in edible. Gave it 2 tries then went out for breakfast for the rest of the trip. Front desk service not helpful nor particularly friendly telling how to access area lakes, etc. and could not provide a list of good restaurants in the surrounding area.
John, us4 night romance trip
Brook Pointe Inn, Syracuse
Exceptional10.0
Beautiful grounds, nice atmosphere inside, beautifully decorated inside.
A Traveler, us1 night family trip

See all reviews

Brook Pointe Inn, Syracuse

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