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aha Urban Park Hotel & Spa, Umhlanga

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
60 Meridian DriveUmhlangaKwaZulu-Natal4001South Africa, 800-491-6126
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Excellent4.0 / 5
Location
Great location
Bar and Beverages
Bar could improve
63See all 63 Hotels.com reviews
From 191 reviewsTripAdvisor Traveller Rating

aha Urban Park Hotel & Spa, Umhlanga

Hotel Info: 866-539-8117

from $62
  • Studio (Room)
  • Standard Apartment, 1 Double or 2 Single Beds
  • Apartment, 1 Bedroom
  • Apartment, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 92 rooms

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

Offsite

  • Free area shuttle within 5 km

  • Free shopping center shuttle

Other information

  • Smoke-free property

Also known as

  • Cities Hotel
  • Urban Park Three Cities
  • aha Urban Park Hotel
  • aha Hotel
  • aha Urban Park
  • Cities Three
  • Three Cities
  • Three Cities Hotel
  • Three Cities Urban Park
  • Three Cities Urban Park Hotel
  • Three Cities Urban Park Hotel Umhlanga
  • Three Cities Urban Park Umhlanga
  • Urban Park Hotel

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • 1 percent tourism fee will be charged

Optional extras

Buffet breakfast is offered for an extra charge of ZAR 65.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of ZAR 300-350 per room (roundtrip)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Steam room
Working away
  • 24-hour business center
  • Meeting rooms 2
  • Conference center
Services
  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Year Built 2012
  • Elevator/lift
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aqua Spa. Services include massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub.

Dining

Cosmopolitan - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

aha Urban Park Hotel & Spa, Umhlanga’s small print

Also known as

  • Cities Hotel
  • Urban Park Three Cities
  • aha Urban Park Hotel
  • aha Hotel
  • aha Urban Park
  • Cities Three
  • Three Cities
  • Three Cities Hotel
  • Three Cities Urban Park
  • Three Cities Urban Park Hotel
  • Three Cities Urban Park Hotel Umhlanga
  • Three Cities Urban Park Umhlanga
  • Urban Park Hotel

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • 1 percent tourism fee will be charged

Optional extras

Buffet breakfast is offered for an extra charge of ZAR 65.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of ZAR 300-350 per room (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 63 reviews

aha Urban Park Hotel & Spa, Umhlanga
Excellent4.0 / 5
good location
good, worth the money
1 night trip
aha Urban Park Hotel & Spa, Umhlanga
Poor1.0 / 5
Dissatisfied Customer
After reviewing the pictures on the website, I figured that this would be a great place to stay at. However, it was not so. After arriving with my wife and baby, I was given the wrong room. A few hours later, I was given another room. When we got into our new room, the air con did not work. I immediately notified the front desk. Long story short, we were told a part had been ordered and it would be fixed ASAP. But, up until we left, it was a no go. I checked with them for 3 days straight, and every time the front desk assistant would ask me why were not given another room as he requested. Then, to top things of, whoever designed this hotel did not go a good job with the shower/tub combination. Water from the show flows over the tub onto the floor and wall. I have pictures to prove it. I'm still waiting to hear back from the manager, Sally:(.
4 night trip
aha Urban Park Hotel & Spa, Umhlanga
Poor1.0 / 5
BAD SERVICE
Receptionist was Rude and Not warming - ZAMA I had paid for a new employee to stay whom had never been to Durban. There was apparently R11 owing on the room - although i do not know how as i booked directly through Hotel.com for Room and B&B which was then only the room! I have used your hotel for clients many times, i will now be reluctant to do so again!
1 night business trip
aha Urban Park Hotel & Spa, Umhlanga
Good3.0 / 5
Crooked receptionist!
I was shocked to discover that the receptionist on the day took R90.20 as tourism levy from me, only to discover on checkout when I requested a receipt for the payment that the amount payable was in fact R19.20!
2 night business trip
aha Urban Park Hotel & Spa, Umhlanga
Excellent4.0 / 5
excellent
we really enjoyed our stay and we are planning to come back soon
2 night romance trip

See all reviews

aha Urban Park Hotel & Spa, Umhlanga

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