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Mandarin Oriental Guangzhou

Photo gallery for Mandarin Oriental Guangzhou

Exterior
Outdoor pool
Outdoor pool
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe

Overview of Mandarin Oriental Guangzhou

Mandarin Oriental Guangzhou

5.0 star property
Luxury Guangzhou hotel with full-service spa, connected to a shopping center

9.4/10 Exceptional

194 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Pet friendly
  • Gym
  • Non-smoking
The price is $203
Price available on 12/6/2022
Map
389 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510620
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • 24-hour fitness center
  • Sauna
  • Self parking
  • Children's pool
  • Pool bar
For families
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels

Room options

About this area

What's nearby

  • In Tianhe

Getting around

  • Foshan (FUO-Shadi) - 26 min drive
  • Baiyun International Airport (CAN) - 28 min drive
  • Guangzhou Railway Station - 7 min drive
  • Guangzhou East Railway Station - 25 min walk
  • Guangzhou North Station - 28 min drive
  • Shipaiqiao Station - 7 min walk
  • Tianhe Sports Center Station - 10 min walk
  • Tianhenan Station - 17 min walk

Restaurants

  • Ichininmae - 4 min walk
  • Ajisen Ramen - 7 min walk
  • Jiang By Chef Fei - 9 min walk
  • Bingsheng Pinwei - 10 min walk
  • Chuan Guo Yan Yi - 11 min walk

About this property

Mandarin Oriental Guangzhou

Located near a train station, Mandarin Oriental Guangzhou is a great choice for a stay in Guangzhou. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Jiang by Chef Fei, one of 3 restaurants, serves Chinese cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers love the helpful staff and location. The property is just a short walk to public transportation: Shipaiqiao Station is 7 minutes and Tianhe Sports Center Station is 10 minutes.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 263 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room, up to 10 lbs)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Uncovered onsite self parking (CNY 360 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children's pool

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (18722 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • MP3 docking station
  • 46-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired internet for a surcharge

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Spa

The onsite spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Jiang by Chef Fei - This restaurant specializes in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating.
Ebony - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Taikoo Lounge - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
The Mandarin Cake Shop - Onsite delicatessen. Open daily.
The Loft - This bar specializes in international cuisine. Open daily.

Awards and affiliations

Mandarin Oriental Guangzhou is listed in the 2015 Condé Nast Traveler Hot List.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for CNY 120 per night (rates may vary)
  • WiFi is available in public areas for CNY 120 per night (rates may vary)
  • Wired Internet access is available in guestrooms for CNY 120 per night (rates may vary)
  • Wired Internet access is available in public areas for CNY 120 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of CNY 228 for adults and CNY 114 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from November 4 2022 to December 31 2022 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from November 4 to February 28:
  • Fitness facilities
  • Sauna

Children & extra beds

  • Rollaway beds are available for CNY 408.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CNY 933 per pet, per stay

Parking

  • Uncovered self parking costs CNY 360 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Guangzhou Mandarin Oriental
Mandarin Oriental Guangzhou
Mandarin Oriental Hotel Guangzhou
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou Guangzhou
Mandarin Oriental Guangzhou Hotel Guangzhou

Frequently asked questions

Does Mandarin Oriental Guangzhou offer free cancellation for a full refund?
Yes, Mandarin Oriental Guangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mandarin Oriental Guangzhou?
As of Dec 5, 2022, prices found for a 1-night stay for 2 adults at Mandarin Oriental Guangzhou on Dec 6, 2022 start from $203, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mandarin Oriental Guangzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mandarin Oriental Guangzhou?
Yes, there's an outdoor pool and a children's pool. The pool will be unavailable from November 4 2022 to December 31 2022 (dates subject to change).
Are pets allowed at Mandarin Oriental Guangzhou?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 10 lbs per pet. There's a charge of CNY 933 per pet, per stay. Service animals are exempt from fees. Food and water bowls and litter boxes are available.
Is parking offered on site at Mandarin Oriental Guangzhou?
Yes. Self parking costs CNY 360 per day. Parking spots may be limited.
What are the check-in and check-out times at Mandarin Oriental Guangzhou?
You can check in from 3:00 PM - noon. Check-out time is noon. Express check-out is available.
What is there to do at Mandarin Oriental Guangzhou and nearby?
Mandarin Oriental Guangzhou has 2 bars, a spa, and an outdoor pool, as well as a 24-hour fitness center, a picnic area, and a garden.
Are there restaurants at or near Mandarin Oriental Guangzhou?
Yes, there are 3 onsite restaurants, featuring alfresco dining, Chinese cuisine, and garden views. Nearby restaurants include ichininmae (4-min walk), Ajisen Ramen (7-min walk), and Jiang By Chef Fei (9-min walk).
What's the area around Mandarin Oriental Guangzhou like?
Mandarin Oriental Guangzhou is in Tianhe, a short 7-minute walk from Shipaiqiao Station and 8 minutes' walk from Tianhe Stadium. Travelers say that the hotel is in a great location.

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.2/10

Staff & service

8.5/10

Amenities

9.4/10

Property conditions & facilities

9.3/10

Eco-friendliness

4/10 Fair

Have to say this was terrible experience for staying at this ‘‘LUXURY HOTEL’’ Parking definitely is a huge pain and what’s more upsetting was that hotel staff provided unaligned info and it took more than 1 hr for us to settle down and check in Hotel reception said that duty manager would come and explain the parking issue.No one approach to us.And reception didn’t mentioned any breakfasts info till I further called and checked.Room WiFi showed need to be paid for until I make another call to clarify. Location and facilities are quite good to be honest, but I do think the service level did fail to Mandarin Oriental brand
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Soffia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
The staff called Allan is excellent and he is extremely helpful. Very polite and very good services
Ka Lun, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

shi, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was very helpful and friendly! Convenient location.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

SIN LING, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

PARVIZ, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

jose, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service and conveniently located. The room was beautiful as well!
HT, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review