All hotels in Almaty, Kazakhstan
1 room, 2 adults

Samal Resort & Spa, Almaty

4-star4 stars
548 Gornaya StreetAlmaty050059Kazakhstan
  • Collect nightsFor every 10 nights, get 1 free!
Very Good8.4
Cleanliness
Clean
Wellness Area
Great wellness & sports facilities
Location
Great location
Value for money
Value for money could be better
14See all 14 Hotels.com reviews
From 33 reviewsTripAdvisor Traveller Rating

Samal Resort & Spa, Almaty

from $76
  • Deluxe Double Room
  • Deluxe Twin Room
  • Superior Double Room
  • Superior Suite
  • Apartment

At a glance

Key facts

Hotel size

  • This hotel has 29 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Other information

  • Smoke-free property

In the hotel

Things to do
  • Indoor pool
  • Pool sun loungers
  • Full-service spa
  • Steam room
  • Sauna
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built 2011
  • Elevator/lift
  • Safe-deposit box at front desk
  • Rooftop terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

What’s around Samal Resort & Spa, Almaty

Recent reviews

Very Good 8.4 From 14 reviews

Samal Resort & Spa, Almaty
Very Good8.0
Great hotel with excellent staff. They went out of their way to be sure I had everything I needed. It was a bit inconvenient to access but was manageable with taxi services. The location is quite peaceful.
A Traveler, us1 night trip
Samal Resort & Spa, Almaty
Very Good8.0
Mountain Retreat
The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast.
Craig, gb3 night trip
Samal Resort & Spa, Almaty
Good6.0
Poorly managed, very much short of 4 stars
In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups...
A Traveler, gb4 night romance trip
Samal Resort & Spa, Almaty
Exceptional10.0
Favourite Almaty hotel
Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again.
william, gb7 night trip with friends
Samal Resort & Spa, Almaty
Good6.0
Picturesque location! Rock hard beds!
My room was a surprisingly spacious, beautifully furnished superior double with a very clean, well equipped. The downsides to the room were the lack of tea/coffee making facilities, the TV could only be watched in Russian (of which I understand very little!) and the bed was as hard as a concrete slab! The latter issue was rectified very efficiently by the very helpful gentleman at the front desk, Madi, who organised mattress pads for myself and my travel companion. The spa treatments were great but difficult to book, largely due to the language barrier! Dewi, in the spa, gave a great Turkish Massage and Ruslan, at the spa reception, was very professional, providing everything needed. A special mention is also required for the two young gentlemen who served us at breakfast and for room service, both were personable, polite and very helpful. The restaurant on the 5th floor was underwhelming. The Samal restaurant next door provided a much greater range and quality and was much more in keeping with the decor and atmosphere of the hotel. The hotel is located close enough to walk back from the gondolas at Medeu, which service the Shymbulak Ski Resort, and well worth the picturesque views along the way. Taxis to and from the city centre, and Medeu, were relatively expensive, but still significantly more reasonable than taxi prices in a European city. Overall, our stay was quite pleasant and worth a return visit.
Donna-Marie, gb5 night trip with friends

See all reviews

Samal Resort & Spa, Almaty

Is the description of this hotel not correct? Tell us