The Senses Resort & Pool Villas, Phuket, Patong

Hotel staff was very nice

The Service staff was so kind and so helpful. We really appreciated all of their help.

For a 4 star resort, I must admit we expected more. Hotel staff were kind, but not overly helpful. They gave us an upgraded room-which was wonderful and had a fantastic view! However, the room smelled and was not clean. (Hair on the floors and in the shower). We were there several days and I had to call everyday for someone to come makeup the room. (I was calling around 3 pm as we had been out all day!) The first day the bed was made, but nothing was cleaned, our used coffee mugs were still there, etc. This continued throughout our stay. Whenever I contacted reception, they would apologize and send someone fairly promptly. The pool is clean and cool! Breakfast had lots of options and was good, excepting the coffee which was awful. On checkout they had someone go through the room to make sure we hadn't damaged/stolen anything. They seemed very upset at us when they didn't see a beach bag right away. They eventually did find it, but I didn't appreciate the hassle over such a (seemingly) disposable item. Overall, great views, nice rooms (if cleaned!) but not for the price. And, sadly, don't expect resort service.

The hotel has excellent customer service. Walking distance from shopping and Bangla Road. Only issue is the pool was a little too cold, but besides that everything was great. The room was very modern

Nice hotel. A little distance from patong beach but they have free shuttle service. The pool is really nice and rooms well kept. The hotel is up a steep hill so they will try and charge more for going up there in a taxi / tuk tuk.