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Omena Hotel Helsinki Lonnrotinkatu, Helsinki

2.5 stars
Lonnrotinkatu 13HelsinkiFinland, 800-491-6126
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Good3.5 / 5
Location
Great location
WiFi
Good internet service
Breakfast
Breakfast can be improved
Service
Service could be improved
854See all 854 Hotels.com reviews

Omena Hotel Helsinki Lonnrotinkatu, Helsinki

Hotel Info: 866-539-8117

from $56
  • Family Room
  • Standard Room, 1 Single Bed
  • Standard Double Room

At a glance

Key facts

Hotel size

  • This hotel has 147 rooms

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-in/out
There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests will receive an email with the special check-in instructions and access codes prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Other information

  • Smoke-free property

In the hotel

Food and drink
  • Breakfast (surcharge)

In the room

Home comforts
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette

Recent reviews

Good 3.5 /5 from 854 reviews

Omena Hotel Helsinki Lonnrotinkatu, Helsinki
Poor1.0 / 5
Warning! No staff around
If I had known about this new "concept" in the hotel industry, I would have never booked. A couple of days before my stay, I received an email in Finnish. (Note: Finnish is not an Indo-European language, so knowledge of German, Swedish or any other language won't help.) No big deal, I thought, because many hotels send notices in advance. When I got there during a rainy mid-morning August day, I was stunned to find no one there. Fortunately, some other guests were leaving so I was able to go inside and use the phone to talk to a live human. I found out there was no way to check in until 4 pm, and there was nowhere to leave my bags. So the person told me to schlepp my bags to the central train station more than half a mile away in the rain. Storing my bags there cost 6 euros, thus depleting some of the "savings" I received from booking this budget hotel. There were no restrooms available in the "lobby". I stayed for two nights and there was no cleaning in between. The room was acceptable but really there was an eerie feeling with no hotel staff. From self-checkouts to now automated hotels, I know everyone is trying to save to meet the bottom line. But I would rather have someone employed to provide me human contact when I am in a foreign city and don't speak the language, one of the world's hardest, even if it costs a little bit more. At least warn us when booking not to expect staff so we can make a choice whether or not to support this new "concept"
2 night trip
Omena Hotel Helsinki Lonnrotinkatu, Helsinki
Outstanding5.0 / 5
nice self service hotel, centrally located
There are TWO entrances, check your room number against what is posted and follow signs to YOUR correct entrance.
1 night romance trip
Omena Hotel Helsinki Lonnrotinkatu, Helsinki
Excellent4.0 / 5
No entry before 4 pm
No desk staff, code to open doors given via email. WILL NOT WORK BEFORE 4pM. Everything else lovely.
1 night trip with friends
Omena Hotel Helsinki Lonnrotinkatu, Helsinki
Excellent4.0 / 5
Different, but good
No desk clerks is a bit difficult to get used to, but as long as you don't run into any problems with your room, or your door code, or the internet, etc., it is very cool. You are never worried abut losing your key because there isn't one. As long as no one finds out your code, your room should be fairly secure. It is an excellent location, just 5 minutes to Stockmann's, 8 minutes to the train station, 10 minutes to Market Square and the ferry to the Sea Fortress, tons of restaurants, bars, cafes, markets. I liked the funky room decor, and enjoyed the fridge and microwave. Shower was good. Only negative is the 4 pm check-in time, most especially because, as it is self check-in, then there is no way to drop your bags to go sightseeing while you wait for check-in. Fortunately, I knew this ahead of time and checked my bags at the train station while I relaxed in town waiting for 4 o'clock. Also, 4:00 is late for ANY hotel. There were several people who waited on a bench right outside the hotel for 4-5 hours for check-in. Why they did not go leave their bags at the station and do something besides sit there, I do not know. As long as you have no issues with your room, code, internet, etc., then I can totally recommend Omena Hotel.
2 night trip
Omena Hotel Helsinki Lonnrotinkatu, Helsinki
Excellent4.0 / 5
Much for money - a concept I like
Excellent location while wisiting my sons family
3 night family trip

See all reviews

Omena Hotel Helsinki Lonnrotinkatu, Helsinki

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