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All properties in Phu Quoc, Vietnam
1 room, 2 adults

Novotel Phu Quoc Resort

4.5-star4.5 stars
Great for familiesThis property has good facilities for families.
Duong Bao Hamlet, Duong To Commune, Phu Quoc, Kien Giang, Vietnam

Luxury Phu Quoc resort with 2 outdoor pools, connected to a shopping center
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,140 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • We had a wonderful holiday. The staff were friendly and helpful and the hotel facilities…Jul 13, 2019
  • Excellent customer services! Friendly & professional staff! Food could be better! Need…Jul 1, 2019

Novotel Phu Quoc Resort

from $84
  • Deluxe Room
  • Superior Room
  • Superior Room
  • Superior Suite
  • Deluxe Bungalow
  • Deluxe Villa, 3 Bedrooms
  • Deluxe Villa, 4 Bedrooms
  • Superior Room, Ocean View
  • Deluxe Beachfront Bungalow with Private Pool
  • Deluxe Bungalow with Private Pool
  • Superior Room, Ocean View

What’s around Novotel Phu Quoc Resort

Landmarks

  • On the beach
  • Suoi Tranh Waterfall - 2.8 mi / 4.5 km
  • Phu Quoc Beach - 3.1 mi / 5 km
  • Phu Quoc Night Market - 7.2 mi / 11.5 km
  • Sao Beach - 8.3 mi / 13.4 km
  • Dinh Ba Thuy-Long Thanh-Mau - 7.2 mi / 11.6 km
  • Dinh Cau - 7.4 mi / 11.9 km
  • Huynh Khoa Fish Sauce Factory - 7.8 mi / 12.5 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 10 min drive
  • Free airport shuttle
  • Free area shuttle
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 366 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport shuttle (available 24 hours) *

Parking

  • Free self parking

Offsite

  • Free area shuttle

  • Free shopping center shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Beach bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Spa services on site
  • Sauna
  • Free bicycles on site
  • Playground on site
  • Scuba diving nearby
  • Health club
Working away
  • Business center
  • Meeting rooms
  • Conference space size (feet) - 5059
  • Conference space size (meters) - 470
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2015
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish
  • Vietnamese

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate sitting area
Freshen up
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Food Exchange - This restaurant specializes in international cuisine and serves lunch and dinner.

Specialty - This restaurant specializes in Vietnamese cuisine and serves lunch and dinner. Open daily.

Phu Quoc Seafood - Onsite seafood restaurant. Open daily.

Novotel Phu Quoc Resort’s small print

Also known as

  • Novotel Phu Quoc Resort
  • Novotel Phu Quoc Resort Phu Quoc
  • Novotel Phu Quoc Resort Resort Phu Quoc
  • Novotel Phu Quoc Resort Hotel Phu Quoc Island
  • Novotel Phu Quoc
  • Novotel Phu Quoc Resort Phu Quoc Island, Vietnam
  • Novotel Resort
  • Novotel Phu Quoc Resort Hotel Phu Quoc Island
  • Novotel Phu Quoc Resort (opening February 2016)
  • Novotel Phu Quoc Resort (opening January 2016)
  • Vietnam
  • Novotel Phu Quoc Resort Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for VND 810000 per night

Buffet breakfast is offered for an extra charge of VND 404000 for adults and VND 202000 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 295 reviews

Very Good 8.0
my 2 days stay
Terrible condition for a 2 years old hotel. This is not a 5-star hotel despite their rating, 3.5-star at best. When people walk or talk outside the hall, it amplified and can be heard loudly from the inside. The bar was blasting music at night when I need a restful sleep. The pool was under maintenance 1 night out of 2 during out stay. Buffet was so so for $15USD or 350k+ service charge. Bathroom does not feature a tub for soaking, only shower. Staff was helpful and respectful, although they could try harder to get me checking earlier, instead of making me wait up to 2PM. Overall, good service, not a 5-star hotel.
us2 night romance trip
Fair 4.0
A wannabe tropical resort
Let’s start with the +ve. Clean, new facilities, great beach. The -ve are plenty. Worst staff service you can imagine - they lack service-oriented mindset (compared to Thailand, Malaysia and Indonesia). Most staff could not communicate with foreigners. Food at restaurants is disgusting, saved for breakfast and room service. Room looks new but many things are not working, e.g wall plugs, sink, falling wall tiles, low-batt safety box which they reluctantly replaced the battery after multiple complaints, etc. Overall resort tourism is still at its infancy and there’s a lot for them to improve. I wouldn’t stay in this hotel again unless service level is improved.
Gary, us7 night family trip
Very Good 8.0
great hotel
New and clean hotel but service is so so. 飯店很新很大 ,工作人員的態度有待加強。晚上有免費巴士到夜市。
wei ning, us2 night family trip
Good 6.0
Need more improvement.
Spoons were missing at my villa. The door lock was broken by the pool entrance area. Wifi speed not that great, about 3Mbps-5Mbps.
Andy, usTrip with friends
Very Good 8.0
Far from the city center. Checked into Villa abd to my surprise there was still trash on the ground next to the private swimming pool. Only 2 out of 4 bathrooms had towels in it. The missed putting towels in the other two. Customer service is not up to par. They need to train their front staff better when it comes to answering hotel guest questions and concerns with housekeeping. I stayed there for 4 days 3 nights n didn’t receive housekeeping services until I inquired why my villa hasn’t been serviced for the day.
Joycelyn, us3 night trip

Novotel Phu Quoc Resort

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