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Eco-lodge Shalala, Playa del Carmen

3 stars
Calle 38 norteentre Quinta Avenida y la playa, Playa del CarmenQROO77710Mexico, ‏800-491-6126
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Excellent4.1 / 5
Service
Fantastic service
Location
Great location
Comfort
Rather comfortable
Amenities
Great amenities
26See all 26 Hotels.com reviews
From 50 reviewsTripAdvisor Traveller Rating

Eco-lodge Shalala, Playa del Carmen

Hotel Info: 866-539-8117

from $79
  • Bungalow, 1 Bedroom
  • Studio
  • Bungalow, 2 Bedrooms
  • Villa, 1 Double Bed
  • Bungalow, 5 Bedrooms, Private Pool, Garden Area

At a glance

Key facts

Hotel size

  • This hotel has 4 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
There is no front desk at this property. If you are planning to arrive after 7 PM please contact the property at least 48 hours in advance using the information on the booking confirmation.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only) *

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free nearby parking

Also known as

  • Shalala Hotel
  • Shalala Hotel Playa del Carmen
  • Shalala Playa del Carmen
  • Shalala Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Eco-lodge Shalala Hotel Playa del Carmen
  • Eco-lodge Shalala Hotel
  • Eco-lodge Shalala Playa del Carmen
  • Eco-lodge Shalala

Policies

All guests must please contact the property ahead of time to make arrangements for check-in using the information on the reservation confirmation received after booking.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Pets are allowed for an extra charge of MXN 10 per pet, per night

Airport shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Restaurant
Things to do
  • Outdoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
Services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 3
  • Garden
  • Terrace

In the room

Home comforts
  • Ceiling fan
Sleep well
  • Egyptian-cotton sheets
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Rainfall showerhead
Stay connected
  • Free WiFi
More
  • Daily housekeeping

Eco-lodge Shalala, Playa del Carmen’s small print

Also known as

  • Shalala Hotel
  • Shalala Hotel Playa del Carmen
  • Shalala Playa del Carmen
  • Shalala Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Eco-lodge Shalala Hotel Playa del Carmen
  • Eco-lodge Shalala Hotel
  • Eco-lodge Shalala Playa del Carmen
  • Eco-lodge Shalala

Policies

All guests must please contact the property ahead of time to make arrangements for check-in using the information on the reservation confirmation received after booking.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Pets are allowed for an extra charge of MXN 10 per pet, per night

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 26 reviews

Eco-lodge Shalala, Playa del Carmen
Fair2.0 / 5
Do not stay here
The person that manages this hotel was a disgrace. 1. When we arrived we could not get in to the hotel. There is no reception. Had to keep calling the hotel for the manager to find the gardener to let us in. 2. We were the only people staying there and at 7:30pm the manager shows up with a pile of beer and some friends. At 8pm he says that people complained that they were trying to sleep and we were too noisy (we were playing music on an iphone...couldn't be that loud). He called the police (12 showed up) and he said we had to leave the property. He seemed upset that we used one of the lanterns onsight for light. No one was there to turn on the property lights or other services and it was dark. 3. Money not returned. I have read other reviews now, and he seems to have overall poor practices. Spent night in car with dog. Not cool.
1 night romance trip
Eco-lodge Shalala, Playa del Carmen
Good3.0 / 5
Expensive glamping
We arrived late at night, it was extremely hard to locate since there were no signs. When we finally arrived the doorman attended us well but he did not know where the lighting was, and while he showed us around he didnt know where the shower was in the bathroom. We do not blame him, but anyone greeting guests should be familiar with the premises. The room was nice but very damp and it was hard to sleep at night since the ac made the damp room cold. I would also ask for a mosquito net. We enjoyed the concept but it was a high price to pay for a glamping experience.
1 night romance trip
Eco-lodge Shalala, Playa del Carmen
Good3.0 / 5
Great location but may be too rustic for some
I arrived at 11:30 pm and the hotel was locked. No proprietor in sight. We ultimately got hold of the previous owner who came from his home to let me in. I did not see the proprietor the ENTIRE time that I was there - and I stayed for 5 days!!!! The hotel was basically a ghost town...nice in some ways that it felt like I had the entire place to myself. The room set-up was a bit awkward - as I did not realize that the bathroom was on the first floor and in order to get to it I had to go outside and down the stairs to reach it. A bit sketchy in the middle of the night. I learned the first night to make sure to wear my flip flops, as I had to walk through the dirt and to turn off the light in front of the bathroom as it was a beacon for every bug in Mexico and I was savagely attacked that first night! It was very rustic - the bedroom was comfortable, but there was no place to set down a computer and work (I was traveling on business). The bathroom shower was wide open to the sky (very nice in many ways) but a little unnerving as there were buildings around and it was not totally private. The shower itself was rather cool as the water flowed out of a length of bamboo. Maid service was very good- never saw them, but every afternoon when I returned to my room it was very clean. I wish they pulled the fallen leaves out of the shower however as it started to block up on day 3.
5 night business trip
Eco-lodge Shalala, Playa del Carmen
Excellent4.0 / 5
Beautiful but a little uncomfortable...
The hotel is beautiful but need maintenance.It's rustic kind hotel. You really need to love being into the jungle but next to the beach to like this place. It has no A.C.and mosquitoes will be eating you if you don't use repellent. All employees are very nice. It's also very noise but as most of the hotels at Quinta Avenida.Hotel has a perfect location, beautiful setup but yes they need to put an effort to improve rooms maintenance and of course A.C.at hotel beach is a must. I do like my stayed here but I will be back only if they improve things.
4 night family trip
Eco-lodge Shalala, Playa del Carmen
Excellent4.0 / 5
Sleeping in a mini jungle
Hotel is located right beside 5th Avenue and very close to the beach. It really is like sleeping in the jungle but just much more comfortable. Staff is very friendly and do a great job cleaning everyday. I enjoyed my stay here and would recommend this place to anyone looking for a different experience than staying in a traditional hotel room.
4 night trip

See all reviews

Eco-lodge Shalala, Playa del Carmen

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