Helan Family & Garden

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Double or Twin Room | Hypo-allergenic bedding, individually decorated, individually furnished
Triple Room | Hypo-allergenic bedding, individually decorated, individually furnished
Premium Double Room | Hypo-allergenic bedding, individually decorated, individually furnished
Triple Room | Hypo-allergenic bedding, individually decorated, individually furnished

Overview of Helan Family & Garden

Helan Family & Garden

3.0 star property
Edwardian hotel in Zakopane with bar/lounge and free children's club

8.6/10 Fabulous

95 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Refrigerator
The price is €63
Price available on 31/10/2022
Ul. Stara Pardalowka 6, Zakopane, Lesser Poland, 34-500
Main amenities
  • Daily housekeeping
  • Free children's club
  • Ski storage
  • Sauna
  • Steam room
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Business centre
  • Airport shuttle
  • Area shuttle
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Fridge

Choose dates to view prices

About this area

Getting around

  • Poprad (TAT-Poprad - Tatry) - 71 min drive
  • Kraków (KRK-John Paul II - Balice) - 94 min drive
  • Zakopane Station - 10 min drive
  • Nowy Targ Station - 26 min drive
  • Tatranska Lomnica Station - 56 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Helan Family & Garden

3-star family-friendly hotel in the mountains
Consider a stay at Helan Family & Garden and take advantage of a free breakfast buffet, a round-trip airport shuttle and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • An area shuttle, smoke-free property and barbecues
  • Tour/ticket information, coffee/tea in the lobby and a front desk safe
  • Guest reviews say good things about the breakfast and quiet location
Room features
All guest rooms at Helan Family & Garden have amenities, such as complimentary wireless Internet access. Guests reviews speak well of the size rooms at the property.
Other amenities include:
  • Rollaway/extra beds and cots/infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with digital channels
  • Balconies, fridges and daily housekeeping


English, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 41 rooms
  • Arranged over 5 floors


  • Check-in time from 3 PM until 5:30 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours a day)*


  • Area shuttle*

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Free buffet breakfast each morning 8 AM–10 AM
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Room service (limited hours)

Travelling with children

  • Children stay free
  • Free children's club
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Rafting nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (1076 square feet)


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Ski storage


  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Arcade/games room
  • Sauna
  • Steam room


  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet


  • English
  • Polish
  • Russian

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed available
  • Cot/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge


  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: PLN 2 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 400 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Cots/infant beds are available for PLN 20 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Helan Zakopane Hotel
Helan Hotel
Helan Family Garden Hotel Zakopane
Helan Family Garden Hotel
Helan Family Garden Zakopane
Helan Family Garden
Helan Family & Garden Hotel
Helan Family & Garden Zakopane
Helan Family & Garden Hotel Zakopane

Frequently asked questions

Does Helan Family & Garden offer free cancellation for a full refund?
Yes, Helan Family & Garden does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Helan Family & Garden?
As of 1 October 2022, prices found for a 1-night stay for 2 adults at Helan Family & Garden on 1 November 2022 start from €62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Helan Family & Garden?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Helan Family & Garden?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Helan Family & Garden?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Helan Family & Garden?
Yes, an airport shuttle is available. The charge is PLN 400 per vehicle one way.
What are the check-in and check-out times at Helan Family & Garden?
You can check in from 3 PM - 5:30 AM. Check-out time is 11 AM.
What is there to do at Helan Family & Garden and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation nearby includes cave exploring. Enjoy amenities such as a sauna, a steam room and an arcade. Helan Family & Garden also has a picnic area and a garden.
Are there restaurants at or near Helan Family & Garden?
Yes. Nearby restaurants include Stek Burger (2.1 mi), PaPaj Pizza (2.1 mi) and Casa Mia (2.1 mi).
Does Helan Family & Garden have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Helan Family & Garden like?
Helan Family & Garden is located a short 1-minute walk from Tatra Mountains. Travellers recommend the hotel for its quiet location.

Overall score and ratings






Staff & service




Property conditions & facilities

8/10 Very good

Mark, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
kestutis, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Quick winter trip
Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 2-night romance trip
Verified Hotels.com guest review

2/10 Poor

Poor effort from the Hotel staff, real let down.
Upon arriving at the Hotel we were very surprised by the lack of welcome we received, we didn't expect much, a "Hello and welcome" probably. Instead we had to ask if we cld check in. The receptionnist offered no useful information, we had to ask a lot of questions. We asked if there was somewhere we could eat and she said "no" (despite their website clearly stating they had a "Restaurant"). We later discovered that the Hotel only does food if you book a half board acccomodation but you can request a meal on an ad-hoc basis. We felt very excluded from this Hotel,one evening they had arranged entertainment, but had made no effort to invite us and had closed the door to the Dining area. On our last morning for Breakfast, all but 3 of the tables had been reserved for new guests. The Hotel had no atmosphere, no friendly faces and we were left a little bit confused by it all. Not a place I would go back to or recommend. Vicky
Vicky, 7-night trip
Verified Expedia guest review

8/10 Very good

Cozy Hotel with high standards
Very clean and fairly new hotel, tasty breakfast and nice staff. Definitely worth the money
Peter, 4-night romance trip
Verified Ebookers guest review

8/10 Very good

Too Far Out of Town
Although the hotel itself was pleasant enough and very picturesque, its location left a lot to be desired. Firstly, it is at the end of a dirt road with no lighting and a lot of potholes. This made coming to the hotel in the dark a hazard for both cars and pedestrians. In the immediate area of the Willa Helan there are few facilities; even the restaurant the hotel staff recommended was never open during our 6 day stay. This meant a 3km walk to get to Zakopane was our best option, as the local bus service was next to non-existent. As a base for winter sports I’m sure Willa Helan, and Zakopane itself, is a fine place, otherwise my wife and I found it disappointing.
Andy, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Good stay in quiet part of zakopane
Nice hotel in a quiet area of Zakopane. Happy with my stay. It was about a 10 minute drive to the main part of town. + Comfortable bed + Clean + Good breakfast + Lots of parking + Great english at reception - No kettle in room to make tea
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel
I had a nice stay here. I stayed in a single room for 2 nights. + The bed was comfortable and pillow ok. The room was spacious and tastefully decorated. Bathroom was good with plenty of hot water and water pressure. Plenty of car parks Breakfast was a nice spread. Mix of hot and cold. Staff at reception were friendly and spoke great English. - I would have liked a kettle in the room to make tea.
James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incretable Value
This hotel is first class facility with great views and location. The price you pay including very good breakfast is dirt cheap. Facility is very clean inside and out. Strongly recomanded!
Jerry, 1-night trip
Verified Expedia guest review