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All hotels in Almaty, Kazakhstan
1 room, 2 adults

Grand Hotel Tien Shan, Almaty

4-star4 stars
115 Bogenbay Batyr StreetAlmaty050000Kazakhstan

4-star hotel in Almaty with 3 indoor pools, spa
  • Free hot/cold buffet breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Very Good8.4
  • Elevator didn’t work, pool was closed and then time was limited by staff. We were told we…Jul 26, 2018
  • Swimming pool is not working. That's is a disappointing part. Jul 23, 2018
89See all 89 Hotels.com reviews
From 210 reviewsTripAdvisor Traveller Rating

Grand Hotel Tien Shan, Almaty

from $76
  • Standard Single Room
  • Superior Double Room
  • Deluxe Double Room
  • Junior Suite
  • Suite

What’s around Grand Hotel Tien Shan, Almaty

Landmarks

  • Heart of Almaty
  • Almaty Opera House - 9 min walk
  • 28 Panfilov Heroes Memorial Park - 17 min walk
  • Almaty Cathedral - 17 min walk
  • Republic Square - 29 min walk
  • National Museum of Kazakhstan - 30 min walk
  • Presidential Palace - 31 min walk
  • Almaty Central Stadium - 2.3 mi / 3.7 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 22 min drive
  • Almaty Station - 8 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others

Children

  • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of indoor pools -
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Conference space size (feet) -
  • Conference space size (meters) -
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
Languages Spoken
  • English
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.

L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Cigar Club - This bar specializes in international cuisine and serves dinner only.

Grand Hotel Tien Shan, Almaty’s small print

Also known as

  • Grand Hotel Tien Shan
  • Grand Hotel Tien Shan Almaty
  • Grand Tien Shan
  • Grand Tien Shan Almaty
  • Grand Tien Shan Hotel

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Guests under 18 years old are not allowed in the spa.

Onsite parties or group events are strictly prohibited.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

Rollaway beds are available for KZT 9000.0 per night

Airport shuttle service is offered for an extra charge of KZT 5500 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very Good 8.4 From 89 reviews

Grand Hotel Tien Shan, Almaty
Exceptional10.0
Great location and great value!
Comfortable and great service at a reasonable price. The front desk is awesome!
James, us4 night trip
Grand Hotel Tien Shan, Almaty
Very Good8.0
Good value in center of Almaty
Centrally located (to the degree that Almaty has a center). Huge bed, very comfortable. Very tasty free breakfast.
John, us3 night trip
Grand Hotel Tien Shan, Almaty
Exceptional10.0
This is a great hotel. We stayed here multiple times and every time it is tip top. Good beds, delicious breakfast, great service, clean rooms, close to places to visit in Almaty. Nice restaurants in the neighborhood
A Traveler, us2 night romance trip
Grand Hotel Tien Shan, Almaty
Exceptional10.0
luxurious and restful
LOVED this hotel - hidden gem at a fantastic price. Great lobby, excellent service, outstanding spa, wonderful breakfast. Will definitely stay here again when in Almaty.
Lori, us2 night trip with friends
Grand Hotel Tien Shan, Almaty
Exceptional10.0
Great hotel in Almaty
This is a super hotel. The interior was nice, clean and comfortable. The staff was very friendly and helpful. All spoke English well and were very eager to help make the stay enjoyable. The included breakfast was great and had a large variety of different items. The lobby cafe was a wonderful idea and provided a fantastic cappuccino. The waitresses and waiters were pleasant and efficient and soon enough knew my room number so I did not need to give it. Help with the taxi to the airport was also a good service. One of the best places I have stayed
Erich, us4 night trip

See all reviews

Grand Hotel Tien Shan, Almaty

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