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Grand Hotel Tien Shan, Almaty

4 stars
115 Bogenbay Batyr StreetAlmaty050000Kazakhstan, 800-491-6126
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Excellent4.1 / 5
  • LOVED this hotel - hidden gem at a fantastic price. Great lobby, excellent service,…Aug 7, 2016
  • This is a super hotel. The interior was nice, clean and comfortable. The staff was very…Jan 11, 2016
94See all 94 Hotels.com reviews
From 117 reviewsTripAdvisor Traveller Rating
  • Almaty (ALA-Almaty Intl.) 24-min drive; 9.1 miles/14.6 km
  • Almaty Station 6-min drive; 1.9 miles/3 km
  • Airport shuttle (surcharge)

Grand Hotel Tien Shan, Almaty

Hotel Info: 866-539-8117

from $67
  • Standard Single Room
  • Superior Double Room
  • Deluxe Double Room
  • Junior Suite
  • Suite

At a glance

Key facts

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • If you require a visa to enter the country, your hotel may be able to help with the supporting documents needed to obtain one *

Travelling with others

Children

  • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare

Pets

  • No pets or service animals allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Other information

  • Smoke-free property

Also known as

  • Grand Hotel Tien Shan
  • Grand Hotel Tien Shan Almaty
  • Grand Tien Shan
  • Grand Tien Shan Almaty
  • Grand Tien Shan Hotel

Policies

If you require a visa to enter the country, your hotel may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the hotel via the contact details included on your booking confirmation. The hotel may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the hotel and yourself.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for KZT 9000 per night

Airport shuttle service is offered for an extra charge of KZT 5500 per vehicle (one way)

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of indoor pools - 3
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9555
  • Conference space size (meters) - 888
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.

L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Cigar Club - This bar specializes in international cuisine and serves dinner only.

Grand Hotel Tien Shan, Almaty’s small print

Also known as

  • Grand Hotel Tien Shan
  • Grand Hotel Tien Shan Almaty
  • Grand Tien Shan
  • Grand Tien Shan Almaty
  • Grand Tien Shan Hotel

Policies

If you require a visa to enter the country, your hotel may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the hotel via the contact details included on your booking confirmation. The hotel may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the hotel and yourself.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for KZT 9000 per night

Airport shuttle service is offered for an extra charge of KZT 5500 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 94 reviews

Grand Hotel Tien Shan, Almaty
Outstanding5.0 / 5
Classic luxury hotel in upscale neighborhood
Grand Hotel Tien Shan has beautifully furnished rooms, a comfortable lobby and is located in a quiet, upscale neighborhood near Panfilov Park, with a number of nice restaurants nearby. The front desk has English speaking staff 24/7 and was very efficient with airport transfers and visa questions. The breakfast buffet has an attentive staff and a pretty good variety, with the hot food changing every day. Getting an authentic local experience sometimes comes with trade-offs. Bottled water is only free the first day. The front-desk has limited capacity for making change in local currency, and could be better at giving local directions. The hot food on the breakfast buffet is sometimes unfamiliar. There isn't much retail nearby. That said, Grant Hotel Tien Shan would still be my preferred choice in Almaty.
4 night trip
Grand Hotel Tien Shan, Almaty
Good3.0 / 5
Noisy older hotel not for business travel
I stayed one night while transiting through Almaty on a business trip. The hotel is 3 floors, but it had two large parties going on in their banquet rooms when I checked in. That's when I discovered how noisy the rooms are. I heard everyone who walked by in the hallway, their conversations, and even the carts the staff pushed around. If you want a quiet room to rest and sleep, this might not be the best choice. When I checked out in the morning, the front office refused to print a receipt for my stay, which is the first time this has happened to me in 5 years of business travel across 4 continents. Without a receipt, claiming the lodging expenses with my employer is very problematic and I will never stay at the Tien Shan Hotel again. If you are business traveller, consider the Holiday Inn in Almaty because they did produce a signed and stamped receipt for me during an earlier stay the same week.
1 night business trip
Grand Hotel Tien Shan, Almaty
Excellent4.0 / 5
free breakfast
stayed one night before checking in to another hotel. checked in 11pm so i wanted to find the hotel that has free breakfast, which was just ok. i also used their gym, which is small, but pretty useful
1 night trip
Grand Hotel Tien Shan, Almaty
Excellent4.0 / 5
It is all good
Good experience in a non-English speaking Country
10 night trip
Grand Hotel Tien Shan, Almaty
Outstanding5.0 / 5
Nice stay
Very good hotel, excellent service, good breakfast, big room - everything was fine! Only little problem was the low Wifi speed due to big walls, but the hotel will fix it soon All in all I highly recommend this hotel and I will come back for my next stay in Almaty :-)
5 night business trip

See all reviews

Grand Hotel Tien Shan, Almaty

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