The room smelled like raw sewage; I believe the smell came through the ceiling, wall, or floor. They must have plumbing issues and leaks. I had them move me to another room, but they simply vacuumed the room and put a new guest in it! I was shocked. The heater in the room was so weak, and it was freezing both inside the hotel and inside the rooms, that I had to request *THREE* EXTRA blankets to avoid freezing overnight -- EVEN WITH THEIR WEAK HEATER RUNNING FULL BLAST THE WHOLE NIGHT. The toilet was unevenly and loosely mounted to the floor in the bathroom. The soap dispenser handle fell off upon my first attempt to use it. Then, the whole dispenser itself fell off the wall when I attempted to put the handle back on! There was water spilling all over the floor in the laundry room, and I'm sure they knew about this. You had to hike up four flights of steep stairs every time you needed any service or to exit or enter. There wasn't anywhere convenient to dry your clothes. WIFI was VERY SLOW. The computer they had for guests to use was very slow and crashed and had so many problems. They do not know how to manage a hotel. Don't stay here. It will ruin your vacation. I also booked and prepaid three full days before I arrived, and later found out their policy is that they did not allow any early checkouts. Thus, I was effectively stuck there. Friendly and good English, but they have no idea how to run a business and are skimping on every dime possible. STAY AWAY!