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Palais Hansen Kempinski Vienna, Vienna

5 stars
Schottenring 24ViennaVienna1010Austria, 800-491-6126
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Outstanding4.8 / 5
Vibe
Awesome vibe
Service
Fantastic service
Amenities
Great amenities
Wellness
Great wellness & sports facilities
226See all 226 Hotels.com reviews
From 994 reviewsTripAdvisor Traveller Rating

Palais Hansen Kempinski Vienna, Vienna

Hotel Info: 866-539-8117

from $277
  • Superior Double Room
  • Palais Suite
  • Hansen suite
  • Junior Suite
  • Deluxe Double Room (Grand)
  • Deluxe Double Room
  • Ring Suite

At a glance

Key facts

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Also known as

  • Hansen Kempinski
  • Palais Kempinski
  • Hansen Kempinski Vienna
  • Kempinski Hansen Vienna
  • Kempinski Palais Hansen Vienna
  • Kempinski Palais Vienna
  • Palais Hansen Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Hotel Vienna
  • Palais Hansen Kempinski Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of EUR 42.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per day

Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (roundtrip)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Segway rental/tour nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms 7
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1873
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPad
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The Spa has 6 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Edvard - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open select days.

Die Kueche - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Lobby Bar und Lounge - Onsite bar.

Cigar Lounge - Onsite bar.

Palais Hansen Kempinski Vienna, Vienna’s small print

Also known as

  • Hansen Kempinski
  • Palais Kempinski
  • Hansen Kempinski Vienna
  • Kempinski Hansen Vienna
  • Kempinski Palais Hansen Vienna
  • Kempinski Palais Vienna
  • Palais Hansen Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Hotel Vienna
  • Palais Hansen Kempinski Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of EUR 42.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per day

Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.8 /5 from 226 reviews

Palais Hansen Kempinski Vienna, Vienna
Outstanding5.0 / 5
Excellent. We were very pleased with the hotel. We appreciated the availability of the bikes.
5 night romance trip
Palais Hansen Kempinski Vienna, Vienna
Outstanding5.0 / 5
ms
very clean,good location friendly staff
3 night trip with friends
Palais Hansen Kempinski Vienna, Vienna
Outstanding5.0 / 5
Splendid stay
Everyone on the staff was very cheery and friendly. We always felt welcome. Due special mention was the waiter Marco in the Kuchen. He was very efficient and gave us interesting information about Vienna. We are most grateful for the spectacular service we received from the concierge desk. Martin and Daniel made a special effort to secure hard-to-get tickets for us to Three Penny Opera. Wonderful!
5 night romance trip
Palais Hansen Kempinski Vienna, Vienna
Outstanding5.0 / 5
Its not the mistakes but how they're handled
Even with a few things going awry, our stay was great. They went out of their way to make things right & they certainly did. I would highly recommend this hotel to anyone. Its actually in a nice location, overlooking a park. The lobby is beautiful with very tasty menu options. The person that really stood out as an exemplary employee was the bright young man in training, tall with glasses, I cannot remember your name, apologies and the management of course. As for the one employee with an attitude in the beginning, he changed his tune the next day & I didn't feel the need to get into that further. To end on a good note, overall, this hotel is beautiful, the staff is inviting & has superb service. The last act of kindness they showed was providing us a complimentary luxury ride to the airport. This driver was impeccable and we really appreciated all of the things the Kempinski staff did for us. You will not be disappointed here. Enjoy!
3 night romance trip
Palais Hansen Kempinski Vienna, Vienna
Excellent4.0 / 5
Filthy room. Mismanaged lobby...
We stayed in the Palais suite. Room 133. The room was dirty. Stains on the furniture. Disgusting. Room was nice. Hotel is nice. The lobby is like a bus station. A lot of people who do not know how to behave in the lobby of a premium hotel. Pianist in lobby played far too loud and totally inappropriate music for the lobby of a Vienna hotel. We arrived on red eye from NYC. Front desk knew, we were not into our room until after 3 pm. The room was filthy.
2 night romance trip

See all reviews

Palais Hansen Kempinski Vienna, Vienna

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