Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Vienna, Vienna (state), Austria
1 room, 2 adults

Palais Hansen Kempinski Vienna, Vienna

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Schottenring 24, Vienna, Vienna, 1010, Austria

Luxury hotel with full-service spa, connected to a rail/subway station, near Sigmund Freud Museum
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Location of the hotel cleanliness rooms size amazing.Feb 17, 2020
  • The beautiful room—the friendly and helpful staff—and the location-/Jan 27, 2020

Palais Hansen Kempinski Vienna, Vienna

from $332
  • Deluxe Room (Grand)
  • Junior Suite
  • Deluxe Room
  • Luxury Suite (Palais)
  • Superior Room
  • Suite (Ring)
  • Suite (Hansen)
  • Presidential Suite

What’s around Palais Hansen Kempinski Vienna, Vienna

Landmarks

  • In Innere Stadt
  • St. Stephen's Cathedral - 14 min walk
  • Hofburg Imperial Palace - 18 min walk
  • Vienna State Opera - 22 min walk
  • Museum of Natural History - 20 min walk
  • Sigmund Freud Museum - 8 min walk
  • Judenplatz - 9 min walk
  • Riesenrad - 31 min walk

Getting around

  • Vienna Intl. Airport (VIE) - 27 min drive
  • Vienna Franz-Josefs-Station - 19 min walk
  • Wien Mitte Station - 23 min walk
  • Vienna Praterstern Station - 27 min walk
  • Schottenring U-Bahn - 4 min walk
  • Schottentor U-Bahn - 6 min walk
  • Rossauer Lande U-Bahn - 9 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-5 AM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking * on site

  • Electric vehicle charging point

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Segway rental/tour nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1873
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • Arabic
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • Tablet computer
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Edvard - This fine-dining restaurant specializes in international cuisine and serves dinner only. 1-star Michelin rating. Reservations are required.

Die Kueche - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Lobby Bar und Lounge - Onsite bar. Open daily.

Cigar Lounge - Onsite bar. Open daily.

26°EAST - Onsite Champagne bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Palais Hansen Kempinski Vienna, Vienna’s small print

Also known as

  • Hansen Kempinski
  • Palais Kempinski
  • Palais Hansen Kempinski Vienna Hotel
  • Palais Hansen Kempinski Vienna Hotel
  • Palais Hansen Kempinski Vienna Vienna
  • Palais Hansen Kempinski Vienna Hotel Vienna
  • Hansen Kempinski Vienna
  • Kempinski Hansen Vienna
  • Kempinski Palais Hansen Vienna
  • Kempinski Palais Vienna
  • Palais Hansen Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Hotel Vienna
  • Palais Hansen Kempinski Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Covered self parking costs EUR 44 per day

Rollaway beds are available for EUR 60 per night

Buffet breakfast is offered for an extra charge of EUR 42.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Palais Hansen Kempinski Vienna, Vienna

  • Does Palais Hansen Kempinski Vienna offer free cancellation for a full refund?
    Yes, Palais Hansen Kempinski Vienna does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Palais Hansen Kempinski Vienna?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Palais Hansen Kempinski Vienna?
    Yes. Self parking costs EUR 44 per day.
  • Is there a pool at Palais Hansen Kempinski Vienna?
    Yes, there's an indoor pool.
  • Are pets allowed at Palais Hansen Kempinski Vienna?
    Yes, pets are welcome. There's a charge of EUR 35 per pet, per day. Service animals are exempt from fees.
  • What are the check-in and check-out times at Palais Hansen Kempinski Vienna?
    You can check in from 3 PM to 5 AM. Check-out time is noon.
  • Are there restaurants at or near Palais Hansen Kempinski Vienna?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by Palais Hansen Kempinski Vienna?
    Yes, an airport shuttle is available. The charge is EUR 60 per vehicle one way.
  • What is there to do near Palais Hansen Kempinski Vienna?
    Recommended spots to visit include Sigmund Freud Museum (8-min walk) and Judenplatz (9-min walk), along with St. Stephen's Cathedral (14-min walk) and Hofburg Imperial Palace (0.9 mi).

Recent reviews

Exceptional 9.4 From 361 reviews

Exceptional 10.0
Best stay I have ever experienced!
Wonderful time, amazing hotel, amazing service. We will definitely go back there when we go back to Vienna!
Cecile, us2 night family trip
Exceptional 10.0
Luxury!
One of the best hotel stay I ever had. It is a luxurious hotel with excellent amenities. It is on the most important street of Vienna. Still it is very quiet. Staff are amazing. I would visit it again and again .
Abdulrahman, us3 night family trip
Exceptional 10.0
A true luxury hotel with service to match.
Justin, us2 night trip with friends
Exceptional 10.0
Was excellent
us2 night family trip
Exceptional 10.0
Excellent hitel
Great hotel ,great location ,great service
Igor, us4 night trip with friends
Exceptional 10.0
Wonderful hotel Great breakfast helpful staff.
Michael, us5 night romance trip
Fair 4.0
Kempinski failed our family for the last time.
On the plus side, it is a beautiful building in an excellent location, with well-appointed rooms, and great bathrooms. However, the staff make this hotel a very poor value. I never was offered my VIP perk. The phone batteries were not controlled, so their alarms went-off in the middle of the night. I wrote some correspondence and instead of normal envelopes, they had billing sleeves (complete with windows). When I asked to mail the letter, the concierge scrutinized the addressee, smirked, and tried to warn-me-off by stating it would not be picked-up until tomorrow and it would cost a whole 2€. At check-out, the person at the check-out desk, strangely with crossed-keys on the lapel, refused to provide me with a receipt from my stay. When asked to hold a package for a friend, more idiotic faces were made, followed by back talk, and a series of questions. Fortunately, the questions seemed to satisfy this person of great important and he grudgingly agreed to hold the package for the intended recipient for a few hours. Shortly, the facilities are five-star, but the staff are poorly trained and improperly supervised.
us2 night business trip
Exceptional 10.0
Player in the top league
In the same league as the best 5* hotels
Amin, us3 night romance trip

Palais Hansen Kempinski Vienna, Vienna

Is the description of this hotel not correct? Tell us