3 March 2023
Untrained & unprofessional staff
The room it self was clean, but the bed was to hard for us, had to go down to get extra pillows and blanket. Because it was never brought up after waiting for a few hours. And even though we paid for our rooms in full on Hotels.com they charged us again even after telling them we already paid. Gave us the run around from 30min after check in till 2 days later at check out and it's 3 days later and still no word from them on the refund of the over charge. The lady that checked us in messed up and tried to play it off, the manager that next morning took my info but never got back with me and at check out the manager on duty made it clear it was the other managers problem, took my info and said they will be in touch. The only reason I left was because my wife had surgery that morning. And I'm still waiting to hear back.
Reginald, 2-night trip
Verified Hotels.com guest review