Guests
All properties in Cartagena, Bolivar, Colombia

Hotel Casa San Agustin

Luxury hotel with spa, near Clock Tower

  • Free cooked-to-order breakfast and free WiFi
From
$359

Image gallery

  • Premium Room, Jetted Tub, Garden View - Guest Room
  • Premium Room, Jetted Tub, Garden View - Guest Room
  • Guest Room
  • Guest Room
  • Premium Room, Jetted Tub, Garden View - Guest Room
Premium Room, Jetted Tub, Garden View - Guest Room. Image 1 of 54
1 / 54Premium Room, Jetted Tub, Garden View - Guest Room
Centro Calle de la Universidad No.36-44, Cartagena, 130001, Bolivar, Colombia
9.8.Exceptional.
  • Beautiful property and wonderful staff. 5 star place.

    Apr 5, 2021

  • I was amazed by the excellent service, facilities, and overall the standards that the…

    Nov 21, 2020

See all 61 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Safe
Convenient
Shopping
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 30 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace

What’s around

  • In Cartagena Walled City
  • Clock Tower - 4 min walk
  • Cartagena de Indias Convention Center - 10 min walk
  • Bocagrande Beach - 21 min walk
  • San Felipe de Barajas Castle - 23 min walk
  • Marbella Beach - 28 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite
  • Premium Suite
  • Suite (del Virrey)
  • Deluxe Room
  • Suite (Prestige)

Location

Centro Calle de la Universidad No.36-44, Cartagena, 130001, Bolivar, Colombia
  • In Cartagena Walled City
  • Clock Tower - 4 min walk
  • Cartagena de Indias Convention Center - 10 min walk

What’s around

Landmarks

  • In Cartagena Walled City
  • Clock Tower - 4 min walk
  • Cartagena de Indias Convention Center - 10 min walk
  • Bocagrande Beach - 21 min walk
  • San Felipe de Barajas Castle - 23 min walk
  • Marbella Beach - 28 min walk
  • University of Cartagena - 1 min walk
  • Simon Bolivar House and Museum - 2 min walk
  • Santo Toribio Church - 3 min walk
  • Puerta del Reloj - 4 min walk
  • San Pedro - 4 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • Parents must have child's birth certificate and photo ID*
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free cooked-to-order breakfast daily
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Library
  • Television in common areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Alma - Overlooking the garden, this fine-dining restaurant specializes in Latin American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay.
The property is a member of the Leading Hotels of the World.

Small print

Also known as

  • Casa San Agustin
  • Hotel Casa San Agustin Hotel
  • Hotel Casa San Agustin Cartagena
  • Hotel Casa San Agustin Hotel Cartagena
  • Casa San Agustin Cartagena
  • Casa San Agustin Hotel
  • Hotel Casa San Agustin
  • Hotel Casa San Agustin Cartagena

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for COP 290000.0 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of COP 110000 per vehicle (roundtrip)

Policies

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

Guests under 12 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Casa San Agustin does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hotel Casa San Agustin.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, Alma offers alfresco dining, Latin American cuisine, and garden views. Nearby restaurants include Época (3-min walk), La Paletteria (4-min walk), and San Alberto (4-min walk).
  • Yes, an airport shuttle is available. The charge is COP 110000 per vehicle roundtrip.
  • No, this hotel doesn't have a casino, but Rio Cartagena Casino (13-min drive) is nearby.
  • Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Casa San Agustin also has 2 bars and spa services, as well as a garden.
9.8.Exceptional.
  • 10.0.Exceptional

    Beautiful hotel, extremely clean and excellent service from all staff members.

    3 night family trip, Feb 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The whole staff ara friendly and unique!!! The employees at the Alma Bar and Restaurant are so nice., specially Jean Carlos and Roberto. Thanks to the Guest Relations Manager, Jorge Díaz for his kindness.

    Eduardo, 7 night family trip, Feb 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent Location. Great service. Nice and comfortable rooms. Loved Alma restaurant

    Adriana, 4 night family trip, Jan 23, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Cool

    Very nice property, design, the room was nice. We had a great dinner in the Alma restaurant, as well at the pool and on the rooftop :)

    Sven, 3 night trip, Jan 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I really enjoyed the stay. Beautiful pool and hotel. The service was impeccable. Would definitely recommend this hotel. Excellent location too! Can't go wrong with this hotel!

    Eric, 3 night trip, Dec 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Exceptional Casa San Agustin

    This hotel is a hidden “emerald” in Cartagena. What a wonderful time we had in this city. The staff felt like family and the food was fabulous! There is not a high enough rating that can match this experience. Thanking all Casa San Agustin family for great memories! Can’t wait to meet y’all again!

    7 night family trip, Dec 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful hotel with a friendly attentive staff. Great service great food great drinks

    3 night trip, Nov 30, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent Hotel

    Tha Hotel is beautiful. The service is Excellent and the food is AMAzing!!!!!! Overall, It is a Great Hotel in all sense of the word. I recomend it 100%

    Maria, 3 night trip with friends, Nov 20, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The service was excellent. All staff was attentive and helpful We really loved this place. It was 5 stars plus

    4 night family trip, Nov 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Stunning property, and impeccable service!

    3 night family trip, Oct 9, 2019

    Verified Hotels.com guest review

See all 61 reviews