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Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

5 starsFor the benefit of our customers, we have provided a rating based on our rating system.
12 Hengshan RoadXuhui District, ShanghaiShanghai200031China, 866-209-9122
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Excellent4.4 / 5
Room
Great room
Location
Great location
Wellness Area
Great wellness & sports facilities
Pool
Great pool
24See all 24 Hotels.com reviews
From 405 reviewsTripAdvisor Traveller Rating

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

Hotel Info: 866-209-9122

from $157
  • Grand Suite
  • Courtyard Suite
  • Signature Room
  • Courtyard Room
  • Presidential Suite
  • Premier Room
  • Standard Room
  • Deluxe Room
  • Suite
  • Suite
  • Standard Room
  • Suite (Hengshan)
  • Premier Room (Twin Bed)
  • Signature Room
  • Grand Suite
  • Deluxe Room (King Bed)

At a glance

Key facts

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Also known as

  • Luxury Collection Hotel Shanghai
  • Twelve Hengshan
  • Twelve Hengshan Luxury Collection
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Shanghai
  • Twelve Shanghai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

Optional extras

Rollaway beds are available for an additional charge

Breakfast is offered for an extra charge of CNY 288 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 933 per vehicle (roundtrip)

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • 24-hour room service
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 2012
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Twelve at Hengshan Spa. Services include massages, facials, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including hydrotherapy.

Dining

12 Hengshan - Onsite restaurant.

Tops and Terrace - This restaurant specializes in fusion cuisine.

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai’s small print

Also known as

  • Luxury Collection Hotel Shanghai
  • Twelve Hengshan
  • Twelve Hengshan Luxury Collection
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Shanghai
  • Twelve Shanghai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

Optional extras

Rollaway beds are available for an additional charge

Breakfast is offered for an extra charge of CNY 288 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 933 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

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