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Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

5 stars
12 Hengshan RoadXuhui District, ShanghaiShanghai200031China, 800-491-6126
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  • Shanghai (SHA-Hongqiao Intl.) 21-min drive; 8 miles/12.8 km
  • Shanghai (PVG-Pudong Intl.) 45-min drive; 29.9 miles/48.2 km
  • Shanghai South Railway Station 15-min drive; 4.6 miles/7.4 km
  • Shanghai Railway Station 18-min drive; 5.8 miles/9.4 km
  • Shanghai Hongqiao Railway Station 27-min drive; 11.7 miles/18.9 km
  • Hengshan Road Station 11-min walk; 0.6 miles/0.9 km
  • Zhaojiabang Road Station 12-min walk; 0.6 miles/1 km
  • Changshu Road Station 14-min walk; 0.7 miles/1.1 km
  • Airport shuttle (surcharge)
Excellent4.4 / 5
Vibe
Awesome vibe
Pool
Great pool
Amenities
Great amenities
Bar and Beverages
Bar is awesome
20See all 20 Hotels.com reviews
From 335 reviewsTripAdvisor Traveller Rating

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

Hotel Info: 866-539-8117

from $216
  • Grand Suite
  • Courtyard Suite
  • Signature Room
  • Courtyard Room
  • Presidential Suite
  • Premier Room
  • Courtyard Room
  • Deluxe Room
  • Suite
  • Courtyard Suite
  • Standard Room
  • Suite (Hengshan)
  • Premier Twin Room
  • Signature Room
  • Grand Suite
  • Deluxe King Room

At a glance

Key facts

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Also known as

  • Luxury Collection Hotel Shanghai
  • Twelve Hengshan
  • Twelve Hengshan Luxury Collection
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Shanghai
  • Twelve Shanghai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

Optional extras

Rollaway beds are available for an additional charge

Breakfast is offered for an extra charge of CNY 288 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 933 per vehicle (roundtrip)

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • 24-hour room service
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
Working away
  • Business center
  • Conference space
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 2012
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Twelve at Hengshan Spa. Services include massages, facials, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including hydrotherapy.

Dining

12 Hengshan - Onsite restaurant.

Tops and Terrace - This restaurant specializes in fusion cuisine.

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai’s small print

Also known as

  • Luxury Collection Hotel Shanghai
  • Twelve Hengshan
  • Twelve Hengshan Luxury Collection
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Shanghai
  • Twelve Shanghai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

Optional extras

Rollaway beds are available for an additional charge

Breakfast is offered for an extra charge of CNY 288 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 933 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 20 reviews

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Excellent4.0 / 5
Cold buffet food and language difficulties
I selected this hotel based on it being a Starwood property and being close to a restaurant where an event was being held. Thank goodness I used my free Hotels.com rewards because if I had paid the going rate, I would have been very disappointed. Like most upscale hotels in China, the language differences cause issues. I needed to borrow a curling iron which was listed as one of the items available to borrow in their English and Chinese guide. It took 30 minutes, multiple phone calls, people confusing "curling iron" with a regular clothing "iron" and me actually miming twisting my hair around my finger to get the point across. The buffet breakfast was also copious but not great quality...Why can't these hotels learn how to keep buffet food warm? I also asked for a soda with my meal for which I was charged an exorbitant amount even though that same soda would have been free in my room's mini-bar...
1 night trip
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Excellent4.0 / 5
very good customer service
better than another boutique hotel , room was huge and comfortable
1 night romance trip
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Outstanding5.0 / 5
One of the Best
This is one of the best 5 star hotels I've stayed in Shanghai. In the neighborhood of foreign embassy offices, the hotel is in a first-class location in terms of access to shops, restaurants and transportations. The downside is traffics can be bad during rush hours, but it was not an issue for me. The room is huge for a regular room and is clean. All checkin and checkout process was smooth and the hotel staff were very courteous and polite. I just love this hotel, quiet and well located. I didn't try the food in the hotel, since we were close to some of the local authentic restaurants. This hotel gives you some real Shanghai feel, which is different from the Pudong Lujiazui area.
3 night trip
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Outstanding5.0 / 5
Best hotel service in China
Just one night on our new neighbourhood and a great experience from superb, friendly service from all staff to helpful permission to delay check out. Smart hotel, excellent well equipped room and great, varied breakfast. The gym, spa and pool all looked fantastic too.
1 night romance trip
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Outstanding5.0 / 5
Lovely boutique hotel
Wonderful & classy boutique hotel with large room and bathroom. Comfortable & quiet. Excellent breakfast buffet. Highly recommend this hotel.
1 night business trip

See all reviews

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

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