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Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
12 Hengshan RoadXuhui District, ShanghaiShanghai200031ChinaGreat location! See map

Luxury hotel with 2 restaurants, near French Concession
  • Free WiFi and free parking
Great pool
Awesome vibe
Great amenities
Bar and Beverages
Bar is awesome
39See all 39 reviews
From 557 reviewsTripAdvisor Traveller Rating

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

from $274
  • Deluxe Room
  • Premier Room
  • Courtyard Room
  • Signature Room
  • Courtyard Suite
  • Grand Suite
  • Standard Room
  • Suite
  • Deluxe Room (King Bed)
  • Grand Suite
  • Premier Room (Twin Bed)
  • Signature Room
  • Courtyard Room
  • Courtyard Suite
  • Presidential Suite
  • Hengshan Suite
  • Signature Room

At a glance

Key facts

Hotel size

  • This hotel has 171 rooms
  • This hotel is arranged over 8 floors


  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Children's club *


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • Free self parking
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • 24-hour room service
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
Working away
  • Business center
  • Conference space
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Number of buildings/towers - 1
  • Year Built 2012
  • Designated smoking areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Twelve at Hengshan Spa. Services include massages, facials, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including hydrotherapy.


12 Hengshan - Onsite restaurant.

Tops and Terrace - This restaurant specializes in fusion cuisine.

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai’s small print

Also known as

  • Luxury Collection Hotel Shanghai
  • Twelve Hengshan
  • Twelve Hengshan Luxury Collection
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Shanghai
  • Twelve Shanghai


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

Parking height restrictions apply.

Optional extras

Rollaway beds are available for an additional charge

Breakfast is offered for an extra charge of CNY 288 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai


  • In Xuhui
  • Jing An Temple - 29 min walk
  • French Concession - 12 min walk
  • Xintiandi - 34 min walk
  • James Cohan - 5 min walk
  • Shanghai Museum of Arts and Crafts - 14 min walk
  • Ferguson Lane - 16 min walk
  • Notre Dame Church - 19 min walk

Getting around

  • Shanghai (SHA-Hongqiao Intl.) - 21 min drive
  • Shanghai (PVG-Pudong Intl.) - 45 min drive
  • Shanghai South Railway Station - 15 min drive
  • Shanghai Railway Station - 18 min drive
  • Shanghai Hongqiao Railway Station - 27 min drive
  • Jing'an Temple Station - 27 min walk
  • Jiao Tong University Station - 30 min walk
  • Free self parking

Recent reviews

Fabulous 8.8 From 39 reviews

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Very Good8.0
Great hotel in quiet neighborhood
Hotel staff were friendly and very helpful. Rooms were very comfortable and well maintained. Gym is very good but spa was closed so didn't see that. This hotel is in a very quiet neighborhood and getting to the city center takes 30-45 mins in a taxi.
Darren, us2 night business trip
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Turn on the lights
I got in very late 1:00 AM. The lights were off there was not a soul in sight. With the front desk being off to the side I had no idea if I was even in the right place. To be fair I was only in the hotel for about 7 hours. To sleep shower and leave.
Stephanie, us1 night business trip
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Great for business travel
This hotel is truly amazing down to every last detail. Clean, comfortable beds, room are nice and spacious and the food is fantastic. Just be sure you request a room NOT facing the nightclub next door or you can forget about sleeping...they blast their music until 5am. I had to switch my room due to this. The hotel gave me 3 pieces of chocolate for the inconvenience which didn't compensate for a lost nights sleep but everything else here is fantastic.
Vickie, us2 night business trip
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Very Good8.0
Cold buffet food and language difficulties
I selected this hotel based on it being a Starwood property and being close to a restaurant where an event was being held. Thank goodness I used my free rewards because if I had paid the going rate, I would have been very disappointed. Like most upscale hotels in China, the language differences cause issues. I needed to borrow a curling iron which was listed as one of the items available to borrow in their English and Chinese guide. It took 30 minutes, multiple phone calls, people confusing "curling iron" with a regular clothing "iron" and me actually miming twisting my hair around my finger to get the point across. The buffet breakfast was also copious but not great quality...Why can't these hotels learn how to keep buffet food warm? I also asked for a soda with my meal for which I was charged an exorbitant amount even though that same soda would have been free in my room's mini-bar...
Ellen E, us1 night trip
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai
Very Good8.0
Likely to return
We arrived a day later than expected and only ended up spending 1 night. The check-in agent was very understanding and arranged an room upgrade for us. The room was very spacious and comfortable. However the room smelled like smoke when we arrived despite it being a non-smoking room. We had to open the balcony door to let the air in, but ti was also freezing outside (4 degrees Celsius).
A Traveler, hk2 night trip

See all reviews

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai, Shanghai

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