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Hotel Serena

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Front of property
View from property
View from property
1 bedroom, down comforters, in-room safe, individually decorated
Restaurant

Overview of Hotel Serena

Hotel Serena

3.0 star property
Adventure hotel with restaurant, connected to a rail/subway station, near Dolomites
8.4 out of 10 Very Good
8.4/10 Very Good

82 verified Hotels.com guest reviews

Property highlights

  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Bar
The price is $130
Price available on 5/31/2023
Map
Via Faloria 8, Cortina d'Ampezzo, BL, 32043
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Room service
  • Business center
  • Ski shuttle
  • Garden
  • Lobby fireplace
  • Front-desk safe
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Heart of Cortina d'Ampezzo
  • Dolomites - 1 min walk
  • Cortina d'Ampezzo Ski Resort - 7 min drive
  • Tre Cime Nature Park - 16 min drive
  • Lake Misurina - 14 min drive
  • Three Peaks of Lavaredo - 32 min drive
  • Lake Dobbiaco - 30 min drive
  • Lake Braies - 44 min drive

Getting around

  • Marco Polo Airport (VCE) - 102 min drive
  • Dobbiaco/Toblach Station - 30 min drive
  • Calalzo Pieve di Cadore Cortina Station - 31 min drive
  • Villabassa-Braies/Niederdorf-Prags Station - 33 min drive
  • Ski shuttle (surcharge)

Restaurants

  • Caffè Sport - 11 min walk
  • Pasticceria Lovat - 8 min walk
  • Pizzeria Porto Rotondo - 8 min walk
  • Cafe Royal - 10 min walk
  • Bar El Becalen - 10 min walk
Map

About this property

Hotel Serena

Placing you just steps from Dolomites, Hotel Serena features a ski shuttle. Guests who don't want to hit the slopes can relax with a drink at the bar/lounge, and the restaurant is a nice spot to grab a bite to eat. Other features include a rooftop terrace, a snack bar/deli, and a garden. Ski passes, storage, rentals, and lessons are also available. The helpful staff and central location get good marks from fellow travelers.

Languages

English, French, German, Italian, Moldovan, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)
Follows industry cleaning and disinfection practices of SGS (3rd party expert - Global) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 52 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10:30 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 11:00 PM
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls and litter boxes available
  • Pet grooming services offered

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Offsite

  • Ski shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Ski passes
  • Ski shuttle (surcharge)
  • Ski lessons
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Umbrellas
  • Ski equipment rentals
  • Ski storage
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1907
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in lobby

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Ski

  • Ski passes
  • Ski shuttle (surcharge)
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Sleep well

  • Down comforter
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.50 per person, per night

Optional extras

  • Ski shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global) and COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and debit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that pets are not permitted in the restaurant.

Also known as

Serena Cortina d'Ampezzo
Serena Hotel Cortina d'Ampezzo
Hotel Serena Cortina d'Ampezzo
Hotel Serena Hotel
Hotel Serena Cortina d'Ampezzo
Hotel Serena Hotel Cortina d'Ampezzo

Frequently asked questions

Does Hotel Serena offer free cancellation for a full refund?
Yes, Hotel Serena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Serena?
As of May 30, 2023, prices found for a 1-night stay for 2 adults at Hotel Serena on May 31, 2023 start from $130, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Serena?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Serena?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Grooming services, food and water bowls, and litter boxes are available.
Is parking offered on site at Hotel Serena?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Serena?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Serena and nearby?
Have fun with onsite winter activities like skiing. Hotel Serena also has a garden.
Are there restaurants at or near Hotel Serena?
Yes, there's an onsite restaurant.
What's the area around Hotel Serena like?
Hotel Serena is in the heart of Cortina d'Ampezzo, a short 1-minute walk from Dolomites and 9 minutes' walk from Faloria Cable Car. Travelers say the area is walkable and ideal for skiing.

Reviews

8.4

Very Good

8.9/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very Good

Mark, 1-night trip
Verified Hotels.com guest review

6/10 Good

As advertised, we stayed in the “Residenza”. Although I had asked for two single beds in the room, once arrived I realised we were assigned to a double-bed bedroom. In addition, The room was quite small: too small for two people. Other than that, our stay was fine. Good breakfast, with a good variety of food. The hotel is very clean and we have been offered free on-site parking. The hotel is very conveniently located just outside the town center: in less than 10 minutes walk, you are in the city centre.
Anna, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We had an excellent stay at Hotel Serena. We’ve appreciated position, immediately outside from the city center but at walking distance, breakfast and hotel restaurant. I’ll definitely come back and I really recommend it both for families and group of friends!
Verified Expedia guest review

2/10 Poor

Hotel didn’t put the heating when it was freezing cold at night (temperatures reaching sub 0 degrees Celsius at night). Everyone was having breakfast with their down jackets
Maria, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Just wonderful in every way!
Susan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great value, beautiful location, lovely room, bed, and bathroom!!
Amy, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

kimin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

JOHANNA MURIEL, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Charles, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellently!
Katia, 3-night trip
Verified Hotels.com guest review