Rigi Kaltbad Swiss Quality Hotel

Overall good experience. The hike up to the top of the mountain is incredible. Very easy to get up to the hotel and back down. The room was a little stuffy and the bed could’ve been more comfortable.

Great hotel and location. Spa should be open later that’s the only thing to do there in the hotel.

view Was incredible

Decent but missing the mark. The spa closes too early. I go to a hotel spa at the end of a day to relax and sleep, not to necessarily spend the whole day. Our room view was obstructed by scaffoldings. Not what I was expecting.

Everything was excellent except for the service (receptionist). We have enjoyed every minute of our stay except when we checked out. We inquired if it is possible to extend even for an hour and would understand if we were denied. The way she responded to our query however was a big disappointment. With a very serious face, with no questions asked and explanation given, she simply said one word - "no". There was not even a thank you nor a smile from her as we settled the account. This is the first time I have encountered such "arrogant - stern looking" person manning the front desk of a hotel.

Amazing stay..loved it! So clean, friendly staff, amazing amenities. Highly recommended!

The hotel is a lovely mix of old chalet style and new spa finishes. All the benefits of a fantastic spa, in a grand space with amazing views. End the day in a homely chalet environment. The restaurant service was excellent and really looked after us, especially with gluten free requirements. I was still able to have a burger and chips all GF :) In the morning the breakfast buffet was adequate with a continental selection aswell as a small hot buffet of eggs. The staff were extremely helpful and always took time to talk and share any good travel tips. This is our second time and i’m sure not the last.

The service could have been better - it was almost like we were staying at faulty towers. The check-in person was the worst - couldn’t care less about getting you your room. The spa is just ok - pretty crowded and lukewarm/tepid water. It’s not one I’d go to again. The restaurant at the place across the other side of the rail line is great though - I’d eat there if you’re in this area.

Super freundlicher Service, Essen Top (!) -> Zimmer Flop (!). Sehr reichhaltiges Frühstücksbuffet mit top zuvorkommendem Personal, Abendessen war auch sehr gut. Der SPA Bereich ist sehr empfehlenswert und man kann als Hotelgast 2 Stunden vor den regulären Öffnungszeiten ins Thermalbad. Die Zimmer sind sehr spartanisch eingerichtet. Hatten auf mehreren Tüchern Haare von den vorherigen Gästen, an der Reception gemeldet und dann wurde lediglich ein Waschlappen ausgetauscht. Das Badezimmer war voll mit fremden Haaren und Staub sowie das Fenstersims... Schade, dass auf die Sauberkeit nicht mehr Wert gelegt wird, ist ja doch ein *** Hotel. Wie gesagt: Essen / SPA Top -> Zimmer Flop!