Hotel Casa Maya

Photo gallery for Hotel Casa Maya

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
2 outdoor pools, sun loungers

Overview of Hotel Casa Maya

Hotel Casa Maya

3.5 star property
3.5-star beachfront aparthotel with water park, near Langosta Beach

7.8/10 Good

976 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is $211
Price available on 7/10/2022
Map
Boulevard kukulcan km 5.5 zona hotelera, Cancun, QROO, 77500
Main amenities
  • 321 smoke-free apartments
  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Water park
  • Breakfast available
  • Health club
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Microwave
  • Private bathroom
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • Langosta Beach - 4 min walk
  • Tortuga Beach - 14 min walk
  • Playa Tortugas - 19 min walk
  • Costa Occidental de Isla Mujeres National Park - 43 min walk
  • Caracol Beach - 44 min walk
  • Las Perlas Beach - 2 min drive
  • Cancun Golf Club at Pok Ta Pok - 5 min drive
  • Puerto Cancun Marina Town Center - 7 min drive
  • Plaza Caracol Mall - 5 min drive
  • Isla Dorada - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 32 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Hotel Casa Maya

This aparthotel features a marina and puts you within a 15-minute walk of Tortuga Beach. Guests can indulge in massages, body wraps, or facials, and La Veranda, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. The property features a water park, a health club, and a beach bar. Fellow travelers love the overall value and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Massages
  • Spa services
  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Body treatments
  • Hydrotherapy
  • Body scrubs

Internet

  • Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 11:00 PM
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)
  • Car not required

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Children's games

Food and drink

  • Microwave
  • Coffee/tea maker

Dining

  • Continental breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 250 for adults and MXN 125 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Minibar
  • Snack bar/deli
  • Room service available

Bedrooms

  • Down comforter
  • Bed sheets provided

Bathrooms

  • 1 bathroom
  • Bathtub or shower
  • Soap
  • Hair dryer
  • Toilet paper
  • Shampoo
  • Free toiletries

Entertainment

  • 32-inch flat-screen TV with cable service
  • TV in a common area

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Window screens
  • Phone
  • Luggage storage
  • Safe at front desk
  • Iron/ironing board (on request)

Location highlights

  • Near the ocean
  • Near the sea
  • Near the boardwalk
  • Near the airport
  • In the entertainment district

Things to do

  • Health club
  • Water park admission (surcharge)
  • Basketball on site
  • Marina on site
  • Beach volleyball on site
  • Volleyball on site
  • Motorized watercraft on site
  • Windsurfing nearby
  • Ecotours nearby
  • Segway rentals/tours nearby
  • Parasailing nearby
  • Kayaking nearby
  • Skydiving nearby
  • Boat tours nearby
  • Golf lessons nearby
  • Ziplining nearby

Safety features

  • Smoke detector
  • Window guards

General

  • 321 rooms
  • 8 floors
  • 2 buildings

Restaurants on site

  • La Veranda
  • Las Brisas

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of MXN 250 for adults and MXN 125 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 1600 per vehicle (roundtrip, Maximum occupancy 8)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the fitness facility or spa tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

The property is kept vacant for a minimum of 24 hours between guest stays.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya
Hotel Casa Maya Cancun
Hotel Casa Maya Aparthotel
Hotel Casa Maya Aparthotel Cancun

Frequently asked questions

Overall score and ratings

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

jose, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Indre, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Mels, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Edwin, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

Jerry, 7-night family trip
Verified Hotels.com guest review

8/10 Very Good

Teresa, 7-night trip
Verified Hotels.com guest review

6/10 Good

The hotel is good. But poor service, they need more customers service training. I won’t stay there again. Management need to work on getting them back in track.
Dario, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

The service was phenomenal the restaurants were very good but the location itself the rooms are dated unless you are a member
SYLVIA, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Great location
Unbelievably beautiful beach, cool swimming pools. Great location, easy access to all day-trips.
Mara, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Francisco, 6-night trip
Verified Hotels.com guest review