All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Hotel Casa Maya, Cancun

3.5-star3.5 stars
Boulevard kukulcan km 5.5 zona hoteleraCancunQROO77500Mexico

Cancun beachfront resort with 2 restaurants, beach bar
  • Free WiFi and free parking
  • Collect nightsFor every 10 nights, get 1 free!
Very Good8.0
Beach
Beautiful beach
Breakfast
Tasty breakfast
Comfort
Rather comfortable
WiFi
Good internet service
449See all 449 Hotels.com reviews
From 1,540 reviewsTripAdvisor Traveller Rating

Hotel Casa Maya, Cancun

from $146
  • Standard Studio
  • Suite (Ambassador-sleeps 6 people)
  • Family Suite

At a glance

Key facts

Hotel size

  • This hotel has 370 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • Express check-in/out
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free nearby parking

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free breakfast
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Spa services on site
  • Marina on site
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
Working away
  • Business center
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Sofa bed size double
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 24-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.

Hotel Casa Maya, Cancun’s small print

Also known as

  • Casa Maya
  • Imperial Fiesta Club Hotel Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Casa Maya, Cancun

Landmarks

  • In Hotel Zone
  • Langosta Beach - 1 min walk
  • Tortuga Beach - 12 min walk
  • Escenica Tower - 13 min walk
  • Museum of Popular Mexican Art - 15 min walk
  • Linda Beach - 20 min walk
  • Las Perlas Beach - 26 min walk
  • Cancun Golf Club at Pok Ta Pok - 31 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive
  • Free self parking
  • Free parking nearby
  • Area shuttle (surcharge)

Recent reviews

Very Good 8.0 From 449 reviews

Hotel Casa Maya, Cancun
Very Good8.0
Nice place, but could very easily be great.
Nice place. Really great service, clean, nice pool, nice rooms, decent food, great wi-fi. Would like to give 5 stars, except: 1.) We paid when we got there to upgrade our room to a suite, with a balcony. The room we got was on the lowest floor, and right next to the huge A/C unit that fed the building, so the the balcony was so noisy we couldn't even enjoy being out there. This was a big disappointment. And the hotel wasn't even full, so I'm not sure why they put us there. 2.) We took our baby on the trip, and they closed the kid pool for 3 days while we were there. Also a bummer. 3.) Pool ambiance was lacking. If it was spring break or the audience was college kids, I could understand the loud party music blaring from 1-5 everyday. But it was virtually all families with kids and some older couples.
Jason, us5 night trip
Hotel Casa Maya, Cancun
Exceptional10.0
Wonderful place to stay!
Wonderful hotel. Quiet. Clean. Breakfast was amazing every morning. Beautiful beach. Exactly what we needed. Bed was firm...a little too firm for us but we still slept well.
Julie, us3 night trip
Hotel Casa Maya, Cancun
Exceptional10.0
Great HOTEL! POOR service checkin and check out!
This is a wonderful hotel with facilities. However, there was mass confusion at check in and out. I was over charged over $230 USD for a 39 USD bar and meal bill! They wont answer the phone to resolve this. The hotel requires a "voucher" or you put down # Mexican pesos ( they wont use your credit card). I was not advised of this until we ate a meal and I had no funds to pay for it. Resulted in trip to service desk and 5000 MXN "voucher" was put on my credit card. NOT Happy! If they resolve this issue I will return.
Deborah, us1 night trip
Hotel Casa Maya, Cancun
Good6.0
The hotel staff was very courteous and helpful. Breakfast was abundant and tasty. The pools and grounds were lovely, clean, and well cared for. Great playscape and trampoline for the kids right on the beach. My major criticism was the room itself. We stayed on the 2nd floor, which was itself dark, -no windows to the outdoors. Our room smelled damp with an overwhelming 'febreeze' or other industrial deodorant smell. It had a godawful beige carpet that felt damp underfoot and some unsightly stains. I don't know why you would ever carpet a room in a tropical setting. Drop ceiling in the bathroom, and the whole room felt pretty dated. When we tried to fill the tub for the kids to bathe, the water came out with a bit of a brown tint and sulfur smelling. No baths for the kids in the end, but I did take a shower. We only stayed one night. If I were staying longer I think I would have asked for a room change. Not sure if the other rooms are much different though.
A Traveler, us1 night trip
Hotel Casa Maya, Cancun
Exceptional10.0
Great location and fantastic setup Loved it definitely visit again and will recommend family and friends to stay in Casa Maya
Ted, us3 night trip

See all reviews

Hotel Casa Maya, Cancun

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