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Hotel Casa Maya, Cancun

3.5 stars
Boulevard kukulcan km 5.5 zona hoteleraCancunQROO77500Mexico, 800-491-6126
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Good3.9 / 5
Breakfast
Tasty breakfast
Beach
Beautiful beach
Location
Great location
Vibe
Vibe is not too good
417See all 417 Hotels.com reviews
From 1,200 reviewsTripAdvisor Traveller Rating

Hotel Casa Maya, Cancun

Hotel Info: 866-539-8117

from $95
  • Family Room, 2 Bedrooms, Ocean View
  • Special Price subject to attend club presentation
  • Junior Suite
  • Standard Studio
  • Family Suite

At a glance

Key facts

Hotel size

  • This hotel has 370 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM
  • Express check-in/out
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

  • Free nearby parking

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Casa Maya
  • Imperial Fiesta Club Hotel Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free breakfast
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Spa services on site
  • Marina on site
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
Working away
  • Business center
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Sofa bed size double
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 24-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

La Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Las Brisas - This restaurant specializes in international cuisine and serves lunch and dinner.

Recreation

On Site

  • Marina on site
  • Outdoor tennis courts - 2
  • Fitness classes on site
  • Basketball on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Water skiing nearby

Hotel Casa Maya, Cancun’s small print

Also known as

  • Casa Maya
  • Imperial Fiesta Club Hotel Casa Maya
  • Casa Maya Cancun
  • Casa Maya Hotel
  • Hotel Casa Maya
  • Hotel Casa Maya Cancun
  • Maya Casa
  • Cancun Casa Maya
  • Casa Maya Cancun Hotel Cancun
  • Casa Maya Hotel Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 417 reviews

Hotel Casa Maya, Cancun
Poor1.0 / 5
Avoid this place
When my room key did not work, the manager at the front desk was rude, crude and surely because I "DID NOT UNDERSTAND SPANISH."
2 night trip
Hotel Casa Maya, Cancun
Good3.0 / 5
our stay
it was ok.....beach was nice
7 night romance trip
Hotel Casa Maya, Cancun
Good3.0 / 5
It was just okay
4 night family trip
Hotel Casa Maya, Cancun
Outstanding5.0 / 5
Wonderful Stay
It was very pleasant, the beach here is wonderful! The food is great, they also have wood fired pizza oven so the pizza was delicious. Super friendly staff and great service. I would definitely stay here again. One of the restaurants is under renovation so the variety of places to eat wasn't as good as it will be when the renovation is complete. They do ask if you want to listen to a time share presentation but they are not pushy. They have a fast and secure WiFi here too. They also have a mimi market in the hotel for anything from snaks to eggs and bacon. The air- conditioning works fantastic. We did not listen to the presentation but we will want to come back here next time we travel to Cancun!
5 night trip
Hotel Casa Maya, Cancun
Excellent4.0 / 5
Amazing Front desk staff.
Love the beach. The water is calm and great for kids, being it's not very deep and they can enjoy. The area is quite and walking distance to dinner cruise excursions. Really enjoyed the captain hook cruise as well as the jolly rancher.
3 night trip with friends

See all reviews

Hotel Casa Maya, Cancun

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