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Grand Hotel Excelsior

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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Overview of Grand Hotel Excelsior

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Grand Hotel Excelsior

4.0 star property
4-star Chianciano Terme hotel with 1 outdoor pools, connected to the convention centre

8.2/10 Very good

39 verified guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
Via Sant Agnese 6, Chianciano Terme, SI, 53042

Room options

About this area

Getting around

  • Perugia (PEG-Sant Egidio) - 72 min drive
  • Chiusi Chianciano Terme Station - 24 min drive
  • Fabro-Ficulle Station - 25 min drive
  • Montepulciano Station - 26 min drive


  • Dopolavoro Rurale la Foce - 7 min drive
  • Ristorante la Grotta - 10 min drive
  • Cantina Gattavecchi - 11 min drive
  • Osteria del Conte - 11 min drive
  • Osteria "Da Gagliano" - 11 min drive

About this property

Grand Hotel Excelsior

Take in the views from the rooftop terrace when you stay at Grand Hotel Excelsior. Guests can take a dip in the outdoor pool or grab a bite to eat at ristorante, which serves breakfast, lunch and dinner. A bar/lounge, a sauna and a snack bar/deli are other highlights at this upmarket hotel. Fellow travellers say good things about the helpful staff.


English, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms
  • Arranged over 3 floors


  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed*
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Free on-site extended parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

What to do

  • Mountain biking
  • Pool table
  • Use of nearby fitness centre
  • Golfing nearby
  • Scooter/moped hire nearby
  • Hot springs nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (10764 square feet)


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Bike hire
  • Pool loungers


  • 2 buildings/towers
  • Built in 1932
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Piano
  • An outdoor pool
  • Sauna


  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible parking


  • English
  • Italian

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • High chair


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Ristorante – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 13 years of age.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 12:30 PM and 10:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed during December, January, February and March.

Children & extra beds

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Grand Hotel Excelsior Chianciano Terme
Grand Excelsior Chianciano Terme
Grand Hotel Excelsior Hotel
Grand Hotel Excelsior Chianciano Terme
Grand Hotel Excelsior Hotel Chianciano Terme

Frequently asked questions

Is Grand Hotel Excelsior currently open?
The property is closed during December, January, February and March.
Does Grand Hotel Excelsior offer free cancellation for a full refund?
Yes, Grand Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hotel Excelsior?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hotel Excelsior?
Yes, there's an outdoor pool.
Are pets allowed at Grand Hotel Excelsior?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Grand Hotel Excelsior?
Yes, there's free self and extended parking.
What are the check-in and check-out times at Grand Hotel Excelsior?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Grand Hotel Excelsior and nearby?
Have fun during the warmer months with activities such as mountain biking. Additional recreation nearby includes hot springs. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Grand Hotel Excelsior also has a garden.
Are there restaurants at or near Grand Hotel Excelsior?
Yes, ristorante offers garden views. Nearby restaurants include Dopolavoro Rurale la Foce (3.8 mi), Ristorante la Grotta (6 mi) and Cantina Gattavecchi (6.1 mi).
Does Grand Hotel Excelsior have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Grand Hotel Excelsior like?
Grand Hotel Excelsior is in the heart of Chianciano Terme, a short 1-minute walk from Val di Chiana and 7 minutes' walk from Terme di Chianciano.



Very good




Staff & service




Property conditions & facilities




4/10 Fair

Old is nice see not to use
Parking was ok Check in was not bad but slow because they don’t use photocopy machine The room was big but totally out of date The bathroom was very old, we saw hairs on the floor The bathtub has no coverage and all the bathroom becomes wet when someone is having shower The bathtub drain was not working properly This hotel must be refurbished totally
M. SADIK, 1-night family trip
Verified guest review

8/10 Very good

I imagine this place was once very Grand indeed, now sadly it's just old and in need of work. We were virtually the only guests there so I expected they would just ask what we would like for breakfast but they just put out a few things and no hot food at all so disappointing really. Rooftop view is great. The room was small and dingy. Friendly staff.
1-night romance trip
Verified Ebookers guest review

10/10 Exceptional

excellent property, great stay in a low season week. only drawback: poor breakfast and no restaurant service due to low season.
3-night trip
Verified Expedia guest review

6/10 Good

Smelly room ruins an otherwise good experience
Price was fair, breakfast was basic but good, staff was friendly, location is pretty good for food, shops, etc. The room was large and comfortable, but smelled like urine... After the first night we told them that the toilets smelled like urine, they apologized and sent someone to clean it. Unfortunately, a bit after their cleaning it started to smell again, and the smell seeped to the room itself. Was quite disgusting after a while.
Verified guest review

6/10 Good

Lobby is nice, room was dirty and simple
We found a half drunken bottle of water in our fridge with a dirty napkin. Our bed had stains in the sheets. The wifi did not work the first day (then when it did, it was only in the lobby). They also denied us an early departure despite the uncomfortable circumstances because it was "high season". The place is in no way a 4 star, take your money elsewhere.
Verified Expedia guest review

8/10 Very good

Verified guest review

10/10 Exceptional

Excellent hotel conveniently located
very good hotel, large and comfortable room, very good breakfast, quiet area
Verified Expedia guest review

8/10 Very good

Would Definatelly stay again.
Great Hotel, good surroundings. I only missed that there are only a few restaurants at walking distance ( not considering the Hotels).
Verified guest review

8/10 Very good

I expected more
The place is nice, old, but this makes it special. We stayed there in December, so in the room/restaurant was a bit cold. The staff was friendly. The oly thing I didn`t like was the restaurant: cold, no menu, they just said what they have...was nothing vegetarian, so they made me pasta with some tomatoes, was not delicious. But maybe my expectations are high for a 4 star hotel....
Noemi, 1-night trip
Verified guest review

8/10 Very good

Sehr schönes Zimmer, modernes Badezimmer alles sehr sauber. Leider keinen Balkon im Historischen Teil. Sehr wenige Restaurant in der nahen Umgebung.
Marianne, 2-night trip
Verified guest review