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All properties in Cancun, Quintana Roo, Mexico
All properties in Cancun, Quintana Roo, Mexico

Hard Rock Hotel Cancun - All Inclusive, Cancun

4.5-star4.5 stars
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500, Mexico

4.5-star beachfront hotel with spa, near Aquaworld
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect® Rewards nights here
From 13,431 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Great location
Fantastic service
Delicious food
Great room

Hard Rock Hotel Cancun - All Inclusive, Cancun

from $361
  • Deluxe Room
  • Deluxe Gold two double beds, lagoon view
  • Deluxe Platinum king bed, ocean view
  • Deluxe Diamond, Ocean View
  • Deluxe Family, lagoon view
  • Deluxe Platinum, two double beds, ocean view
  • Deluxe Gold king bed, Lagoon view
  • Rock Suite Platinum, ocean view
  • Rock Royalty Level- Deluxe Platinum
  • Deluxe Room, 1 King Bed (GOLD-PURE)
  • Deluxe Room, 2 Double Beds (Gold- Pure)
  • Rock Suite Platinum, Ocean View

What’s around Hard Rock Hotel Cancun - All Inclusive, Cancun

Top spots nearby

Recommended by this property

  • Aquaworld (8-minute walk)
  • Cancun Interactive Aquarium (21-minute walk)
  • La Isla Shopping Mall (23-minute walk)
  • Delfines Beach (30-minute walk)
  • El Rey Ruins (33-minute walk)
  • Tortuga Beach (3.4 mi / 5.5 km)
  • Cancun Convention Center (3.5 mi / 5.6 km)
  • Langosta Beach (3.9 mi / 6.2 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive
  • Airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 601 rooms
  • This hotel is arranged over 12 floors


  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free valet parking (limited)

Payment types at the property

Other information

  • Smoke-free property
  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Beach towels
  • Swim-up bar
  • Health club
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16408
  • Conference space size (meters) - 1524
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities


The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.


The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

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The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 60 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 587 reviews

Exceptional 10.0
Friendly service oriented staff
Loved the staff there. The rooms were noisy at times into he night and the sink would stay closed when I put the stopper on. Loved Jovana, manager of Ciao for really going above and beyond! I was there for a dance event. Food was very tasty in this hotel. Enjoyed the spa too. All was incredible.
usTrip with friends
Exceptional 10.0
Great hotel
I recommend staying at Hardrock hotel. Its very nice 5 Stars
Mashari, us2 night trip with friends
Exceptional 10.0
Amazing stay at HR Cancun
We had a really amazing stay at Hard Rock Cancun. The vibe ,food,location ,night entertainment everything was awesome. Great hospitality from everyone at the hotel and food at the zen restuarant was too good.will definitely come again.
us3 night family trip
Exceptional 10.0
Amaizing relaxation trip
Mohamed, us7 night family trip

Hard Rock Hotel Cancun - All Inclusive, Cancun

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