Guests
All properties in Neuss, North Rhine-Westphalia, Germany

Hotel Fire & Ice

Grefrath ski-in/ski-out hotel with 3 restaurants and spa

  • Free WiFi and free parking
From
$112

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  • Baum Chalet, 1 Queen Bed, Garden View - Bathroom
  • Baum Chalet, 1 Queen Bed, Garden View - Guest Room View
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1 / 57Baum Chalet, 1 Queen Bed, Garden View - Guest Room View
An der Skihalle 1, Neuss, 41472, NW, Germany
9.2.Superb.
  • the place was clean, good breakfast, good restaurant, cool stuff to do

    Nov 16, 2019

  • Such a fun and unexpected place to stay and enjoy a "ski vacation" not far from home.…

    Oct 19, 2019

See all 71 reviews

Official standards

This property advises that it adheres to guide to reopening vacation rentals (DTV & DFV - Germany) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Easy parking
Safe
  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 101 smoke-free guestrooms
  • Daily housekeeping
  • Ski-in/ski-out access
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available

What’s around

  • In Grefrath
  • Jever Fun Skihalle - 1 min walk
  • Museum Insel Hombroich - 2.5 mi / 4 km
  • Port of Neuss - 4.1 mi / 6.6 km
  • St. Quirinus Neuss - 4.3 mi / 6.9 km
  • Schloss Hülchrath - 5.7 mi / 9.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Twin Room, 1 Twin Bed
  • Premium Twin Room
  • Family Suite
  • Baum Chalet, 1 Queen Bed, Garden View

What’s around

Landmarks

  • In Grefrath
  • Jever Fun Skihalle - 1 min walk
  • Museum Insel Hombroich - 2.5 mi / 4 km
  • Port of Neuss - 4.1 mi / 6.6 km
  • St. Quirinus Neuss - 4.3 mi / 6.9 km
  • Schloss Hülchrath - 5.7 mi / 9.2 km
  • Stiftung Schloss Dyck - 6.4 mi / 10.4 km
  • St. Martin's Hospital Dusseldorf - 8.2 mi / 13.2 km
  • Freizeitpark Ulenbergstrasse - 8.4 mi / 13.5 km
  • Badestrand 2 - 8.5 mi / 13.7 km
  • Lake Kaarster - 8.5 mi / 13.7 km

Getting around

  • Duesseldorf International Airport (DUS) - 27 min drive
  • Cologne - Bonn Airport (CGN) - 39 min drive
  • Neuss Holzheim Station - 23 min walk
  • Kapellen-Wevelinghoven Station - 7 min drive
  • Büttgen Station - 8 min drive
map
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An der Skihalle 1, Neuss, 41472, NW, Germany

At a glance

Hotel size

  • This hotel has 101 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee/tea in a common area

Things to do

  • Miniature golf on site
  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Sledding on site
  • Snowboarding on site
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Number of meeting rooms - 13
  • Conference space
  • Conference space size (feet) - 269
  • Conference space size (meters) - 25
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2011
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • German
  • Polish
  • Spanish

In the room

Home comforts

  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. Services include hot stone massages and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Salzburger Hochalm - This restaurant specializes in local cuisine and serves lunch and dinner. A children's menu is available.

Jausenstadl - Onsite buffet restaurant. Open daily.

Salzburger Alm Biergarten - Onsite restaurant. Open select days.

Pistenlounge - This lobby lounge serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Viva Bar - Onsite bar. Open select days.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Snowboarding on site

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Miniature golf on site
  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Sledding on site
  • Snowboarding on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 18 for adults and EUR 9 for children (approximately)

Children and extra bedsPay at property

  • Rollaway beds are available for EUR 20.00 per night

PetsPay at property

  • Service animals exempt from fees

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Fire Ice Neuss
  • Hotel Fire & Ice Hotel Neuss
  • Hotel Fire & Ice
  • Hotel Fire & Ice Neuss
  • Hotel Fire Ice Neuss
  • Hotel Fire Ice
  • Hotel Fire & Ice Hotel
  • Hotel Fire & Ice Neuss

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel Fire & Ice does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in starting at 4:00 PM. Check-out time is 11 AM. Contactless check-out is available.
  • Yes, there are 3 onsite restaurants, featuring local cuisine. Nearby restaurants include Trattoria Gigante (2.6 mi), Anna's Grill (2.8 mi), and Baldhof (2.8 mi).
  • Have fun with onsite winter activities like downhill skiing, snowboarding, and sledding. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a sauna. Hotel Fire & Ice also has a steam room.
9.2.Superb.
  • 10.0.Exceptional

    We had a fabulous stay here. The room was clean, big and nicely decorated in a unique way. The facilities were amazing. We ate at the restaurants and had a full day of skiing and snowboarding inside. The weather outside was poor so we didn’t get to enjoy the outside activities. We will definitely book here again.

    1 night family trip, Oct 3, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Nice treehouse

    The treehouse I booked didn’t have that much of woods. Just one line of trees and there was a street afterwards. But the room was very clean, quiet and comfortable.

    Abdullah, 1 night romance trip, Aug 13, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    No wifi

    No wifi in my room, reception told me explicitly they were not going to do anything about it Won't come back to this place.

    2 night business trip, Jul 29, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful stay!

    We had a great stay which exceeded our expectations! We were upgraded to the tree houses- everything was clean, quiet and comfortable. The bed was so comfortable and the linens were very nice. The shower is absolutely the best and we had a real sauna in our room. Excellent value. Staff was very friendly upon check in and check out... and fast! We had a delicious breakfast and loved the fresh orange juice. We didn’t get a chance to ski, but we will definitely be back. I’ve already told several friends & family!

    Tara, 1 night business trip, Feb 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Pros: Very clean and comfortable hotel with lots of amenities. No problem finding parking. Very nice vibe overall. Cons: In a very remote area away from the City. Limited restaurants around outside of the hotel. While parking is free, you have to get an exit ticket every morning so lining up and waiting for one could get annoying for longer stays. Overall, I'd definitely stay here again for my next business trip.

    William, 10 night business trip, Nov 19, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fire and ice chalets

    Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again

    Peter, 1 night business trip, Aug 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    maz complex

    What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it

    Peter, 1 night business trip, Jun 10, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again

    Peter, 1 night business trip, Jun 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice hotel, family room perfect for children.

    Marc, 1 night family trip, Oct 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Quirky perfection

    Character full, fun and great service, plus free parking!!!

    Peter, 1 night business trip, Sep 9, 2019

    Verified Hotels.com guest review

See all 71 reviews