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1 room, 2 adults

Hotel Fire & Ice, Neuss

4.5-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.
An der Skihalle 1, Neuss, NW, 41472, Germany

Neuss ski-in/ski-out hotel with 5 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
Great room
Very comfortable
Delicious food
Bar and Beverages
Bar could improve
48See all 48 reviews
From 157 reviews

TripAdvisor Traveller Rating

Hotel Fire & Ice, Neuss

from $84
  • from $84
  • Standard Twin Room, 1 Twin Bed
  • Premium Twin Room
  • Family Suite
  • Superior Tree House, 1 Queen Bed, Garden View, Garden Area

What’s around Hotel Fire & Ice, Neuss


  • In Grefrath
  • Jever Fun Skihalle - 2 min walk
  • Duesseldorf-Hafen - 8.4 mi / 13.5 km
  • Rhine Promenade - 9.2 mi / 14.7 km
  • St. Quirinus Neuss - 3.7 mi / 6 km
  • Port of Neuss - 3.9 mi / 6.3 km
  • Stiftung Schloss Dyck - 6.5 mi / 10.4 km
  • Freizeitpark Ulenbergstrasse - 8.3 mi / 13.4 km

Getting around

  • Duesseldorf (DUS-Duesseldorf Intl.) - 24 min drive
  • Cologne (CGN-Cologne - Bonn) - 43 min drive
  • Neuss Holzheim Station - 26 min walk
  • Grevenbroich Kapellen-Wevelinghoven Station - 8 min drive
  • Neuss Central Station - 11 min drive
  • Free self parking
  • Free RV, bus, and truck parking

At a glance

Key facts

Hotel size

  • This hotel has 79 rooms
  • This hotel is arranged over 6 floors


  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets allowed (dogs only) *

  • Specific rooms only *

  • 1 per room


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

  • Free RV/bus/truck parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • 2 bars/lounges
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Bicycle rentals on site
  • Miniature golf on site
  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Sledding on site
  • Snowboarding on site
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Number of meeting rooms - 14
  • Conference space
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built 2011
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
Languages Spoken
  • English
  • French
  • German
  • Polish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.


Salzburger Hochalm - This restaurant specializes in local cuisine and serves lunch and dinner. Open daily.

Jausenstadl - Onsite restaurant. Open daily.

Salzburger Alm Biergarten - Onsite restaurant. Open select days.

Pistenlounge - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.


  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Snowboarding on site

Hotel Fire & Ice, Neuss’s small print

Also known as

  • Fire Ice Neuss
  • Hotel Fire & Ice
  • Hotel Fire & Ice Neuss
  • Hotel Fire Ice Neuss
  • Hotel Fire Ice


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Optional extras

Rollaway beds are available for EUR 20.00 per night

Pets are allowed for an extra charge of EUR 25 per pet, per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Superb 9.2 From 48 reviews

Hotel Fire & Ice, Neuss
Wonderful stay!
We had a great stay which exceeded our expectations! We were upgraded to the tree houses- everything was clean, quiet and comfortable. The bed was so comfortable and the linens were very nice. The shower is absolutely the best and we had a real sauna in our room. Excellent value. Staff was very friendly upon check in and check out... and fast! We had a delicious breakfast and loved the fresh orange juice. We didn’t get a chance to ski, but we will definitely be back. I’ve already told several friends & family!
Tara, us1 night business trip
Hotel Fire & Ice, Neuss
Pros: Very clean and comfortable hotel with lots of amenities. No problem finding parking. Very nice vibe overall. Cons: In a very remote area away from the City. Limited restaurants around outside of the hotel. While parking is free, you have to get an exit ticket every morning so lining up and waiting for one could get annoying for longer stays. Overall, I'd definitely stay here again for my next business trip.
William, us10 night business trip
Hotel Fire & Ice, Neuss
Very Good8.0
Great room in a rather isolated area...
First off, the hotel looks very modern from the outside, but resembles a nice haven of piece on the inside. It hosts an inside slopes. There are a couple of eating places with one actual restaurants per se. I ate at a cafeteria style places, and the food was yummy, the service was great and all that for food I may not have enjoyed more at the restaurant. This being said, it may all be one big group or family. However, it is quite isolated. Not much around. You can walk to the nearest town, but besides a supermarket, not too much going on. So, unless you have a car, you may feel stranded unless you are into skiing, which I was not there for that. However, the room was very large, the bathroom was too. The bed was quite comfortable, the hotel was quiet and the staff was nice too. Checking in and out was a breeze. The only downside was that checkout is at 11. Not a problem for me, but this is more typical in non-chain hotels in Germany. But it may take some people by surprise.
Fabien, us1 night business trip
Hotel Fire & Ice, Neuss
Great Place to Enjoy some fun!
I just spent the last month across several countries of Europe and this was by far my favorite hotel. Good sized rooms, friendly staff and tons to do without leaving the grounds. The price was excellent for what you get. Not a far drive into Dusseldorf, but there's so much to do (mini golf, skiing, obstacle course, etc.) you don't need to leave the hotel. The food was excellent and the beer too. Will gladly stay again if I ever return to Germany.
Brian, us1 night trip with friends
Hotel Fire & Ice, Neuss
Very Good8.0
Hotel was great with kids.
My son is still talking about the bunk beds. Lots of space in the family suite. Charming and reasonable prices. Truly recommend despite gruff staff.
A Traveler, us2 night family trip

See all reviews

Hotel Fire & Ice, Neuss

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