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Hotel Lugano Suites, Bogota

4 stars
Calle 70A No. 7-62BogotaDistrito CapitalColombia, ‏‎800-491-6126
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Excellent4.3 / 5
Location
Great location
Comfort
Rather comfortable
Service
Fantastic service
Room
Room is all right
48See all 48 Hotels.com reviews
From 61 reviewsTripAdvisor Traveller Rating

Hotel Lugano Suites, Bogota

Hotel Info: 866-539-8117

from $83
  • Penthouse
  • Superior Suite
  • Grand Suite
  • Business Suite
  • Business Suite
  • Grand Suite
  • Superior Suite
  • Superior Suite
  • Grand Suite
  • Business 2 Queen
  • Business 1 Queen
  • Business Suite

At a glance

Key facts

Hotel size

  • This hotel has 36 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is 1 PM
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

  • Parents must have child's birth certificate and photo ID *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking (limited)

Offsite

  • Area shuttle *

Also known as

  • Hotel Lugano Suites Bogota
  • Lugano Suites Aparthotel
  • Lugano Suites Aparthotel Bogota
  • Lugano Suites Bogota

Policies

If you are traveling with a child your hotel may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 16 percent city/local tax will be charged
  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: COP 7000 per person, per night

Optional extras

Airport shuttle service is offered for an extra charge of COP 45000 per vehicle (one way)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Barbeque grills
Things to do
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Sauna
Working away
  • 24-hour business center
  • Conference space size (feet) - 80
  • Conference space size (meters) - 7
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1994
  • Elevator/lift
  • Designated smoking areas (fines apply)
  • Picnic area
  • Library
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed size single
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually furnished
  • Separate dining area
  • Separate living room
Freshen up
  • Second bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 45-inch LCD TV
  • Pay movies
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free international calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The onsite spa has massage/treatment rooms. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

MURANO - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Hotel Lugano Suites, Bogota’s small print

Also known as

  • Hotel Lugano Suites Bogota
  • Lugano Suites Aparthotel
  • Lugano Suites Aparthotel Bogota
  • Lugano Suites Bogota

Policies

If you are traveling with a child your hotel may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 16 percent city/local tax will be charged
  • The national sales tax (16%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: COP 7000 per person, per night

Optional extras

Airport shuttle service is offered for an extra charge of COP 45000 per vehicle (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 48 reviews

Hotel Lugano Suites, Bogota
Outstanding5.0 / 5
Great hotel
Everything was excellent! And the service was superb! Very good hotel to stay at.
3 night business trip
Hotel Lugano Suites, Bogota
Poor1.0 / 5
Disappointing, noisy stay in Bogota
Very disappointing stay in Bogota! When I checked in I informed the front desk that I would like to change my itinerary as I would be spending the 3rd of 9 nights in Bogota away on an excursion to Mongui. They said there shouldn't be any problem, but to speak to the manager when she came in the next day. The next day I was told that because they ran my card early they would not be able to refund the night, but maybe they would give me a bar/restaurant credit and they would ask about that and get back to me. I had to ask the next day and they pretended they had never heard of my request; it was "too late" to do anything. I called Hotels.com customer service who called Lugano Suites to confirm my request and they said I never asked for any changes and in fact slept in the room on the night of the 5th (which is not true ). They also denied that I asked to have the shower repaired because it changes temperature and pressure uncontrollably. They had promised to have it repaired immediately, but they never did. The lack of customer service is disappointing enough, but then to lie demonstrates a complete lack of integrity. Also, traffic noise is amazingly loud, breakfast was burned and bed is hard as a rock! Find a better hotel in Bogota!
9 night business trip
Hotel Lugano Suites, Bogota
Excellent4.0 / 5
Secodn time is the charm
This was my second stay in the is hotel in just over a week and after a rather regrettable first trip, it seemed the hotel was keen to make my next experience better. The doorman was very attentive, as was the staff upon my return. I stayed in teh same kind of room as before, but on another floor. This apparently was huge difference. I went from one channel to having more options than I do at home. I don't understand what happened, but this was more welcome. There was a problem with water on my first visit, but I did not have this experience the second time around. However, the shower would not drain properly and there were a couple incidents of flooding occurring beyond the bathroom. The room was also a bit cold and required an electric heater, but this stay was far better than the first. Based on this stay, I could recommend the hotel.
3 night trip
Hotel Lugano Suites, Bogota
Good3.0 / 5
Very flawed experience
I had two separate stays at this hotel and this is about the first stay. It was not a very good experience. The water out of the shower and faucet was brown. So much so that it stained the bathroom sink. I decided to use bottled water to brush my teeth and after a couple days, no brown water came from the shower, but I had to let the water run for almost 15 minutes before showering. I don't know if there was something wrong with the tv in that specific room, but there was only one channel available. One. The room was also cold and there is no thermostat. I had to request an electric heater, which they had. Then, upon checking out, I had to spend THIRTY MINUTES dealing with reception, who didn't speak English and could not properly explain charges to my account. In the end, another person came by who did speak English and it was an error on their end for not charging me properly the first time. I was worried about my next stay and had I not booked it in advance, I would not have stayed again. Based on this visit, I could not recommend this hotel.
4 night business trip
Hotel Lugano Suites, Bogota
Outstanding5.0 / 5
excellent chioce
staff was great. highly recommended. very nice neighbourhood.
6 night business trip

See all reviews

Hotel Lugano Suites, Bogota

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