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Mercure Okinawa Naha, Naha

3.5 stars
3 3 19 TsubogawaNahaOkinawa-ken900 0025Japan, 800-491-6126
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Excellent4.1 / 5
Location
Great location
Vibe
Awesome vibe
Cleanliness
Clean
Wellness
Wellness & sports facilities could be improved
1745See all 1,745 Hotels.com reviews
From 509 reviewsTripAdvisor Traveller Rating

Mercure Okinawa Naha, Naha

Hotel Info: 866-539-8117

from $70
  • Two Single and One Sofa Bed
  • Standard Room, 2 Single Beds
  • Superior Room, 2 Single Beds
  • Standard Room, 1 Double Bed
  • Superior Room, 2 Single Beds
  • Standard Room, 2 Single Beds
  • Superior Room, 2 Single Beds
  • Superior Room, Multiple Beds
  • Standard Room, 1 Double Bed

At a glance

Key facts

Hotel size

  • This hotel has 260 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Self parking (limited) *

Other information

  • Smoke-free property

Also known as

  • Mercure Naha
  • Mercure Naha Okinawa
  • Mercure Okinawa
  • Mercure Okinawa Hotel
  • Mercure Okinawa Hotel Naha
  • Mercure Okinawa Naha
  • Mercure Hotel Okinawa Naha Okinawa Prefecture

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Parking height restrictions apply.

Optional extras

Self parking costs JPY 1000 per day

Breakfast costs between JPY 1700 and JPY 2000 for adults, and JPY 850 and JPY 1000 for children (approximately)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Room service
Things to do
  • Golfing nearby
Working away
  • Number of meeting rooms - 2
  • Meeting rooms 2
  • Conference space size (feet) - 1938
  • Conference space size (meters) - 180
  • Computer station
Services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built 2009
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Bistro de la Mer - This bistro serves breakfast and lunch. Open daily.

Mercure Okinawa Naha, Naha’s small print

Also known as

  • Mercure Naha
  • Mercure Naha Okinawa
  • Mercure Okinawa
  • Mercure Okinawa Hotel
  • Mercure Okinawa Hotel Naha
  • Mercure Okinawa Naha
  • Mercure Hotel Okinawa Naha Okinawa Prefecture

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Parking height restrictions apply.

Optional extras

Self parking costs JPY 1000 per day

Breakfast costs between JPY 1700 and JPY 2000 for adults, and JPY 850 and JPY 1000 for children (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 1745 reviews

Mercure Okinawa Naha, Naha
Excellent4.0 / 5
Easy access to the Naha monorail was great.
12 night romance trip
Mercure Okinawa Naha, Naha
Good3.0 / 5
the room is clean, bed is comfy, location is good, however the room is just too small, can't really open up the suitcase in there.
1 night trip
Mercure Okinawa Naha, Naha
Good3.0 / 5
Bad Experience
It was not a good experience. I understand in Japan the hotel room is small and the bathroom is tiny. That is all right. However, I did not expect a poor customer service. We reserved a room with two single beds and one sofa bed for two adults and one child - with additional sofa bed the rate is higher comparing to the room with only two beds but we knew we need 3 beds. When we checked in we were told that our rate is only for two beds and we need to pay for the sofa bed. I couldn't locate my confirmation paper so we paid. The next morning I found the reservation confirmation and it clearly shows that my fee includes two beds and a sofa bed. I talked to the front desk and he insisted that the rate is for two beds only. Then I talked to front desk manager Chris and showed him the reservation but they continued to reject my request for the refund. This makes no sense and shows their poor customer service. If there is any error with the hotel agent they should take it internally and leave customer out of it. I later got the refund from hotles.com. Another incident is their front desk charged my 12 year old son full price for the breakfast but the next morning when we got to restaurant the sign clearly says half price for child 7-12. Got to front desk and talked to a different guy. He still insisted half price is for 7-11. I have to show him the photo I took in front of restaurant to get the refund. So much time wasting because they don't know their job!
4 night family trip
Mercure Okinawa Naha, Naha
Excellent4.0 / 5
Nice hotel
Very nice hotel. Very clean. Small rooms but large beds for a Japanese hotel. The only downfall was it did not have a microwave. Staff were friendly and helpful. Would stay at again.
2 night romance trip
Mercure Okinawa Naha, Naha
Outstanding5.0 / 5
ideal for parents traveling with kids
Right next to monorail, very spacious (superior twin room) and you can rent a car OTS downstairs. Only down side is that not much around the hotel apart from a family mart and post office.
2 night family trip

See all reviews

Mercure Okinawa Naha, Naha

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