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Hotel Castillo del Arenal, El Castillo

3 stars3 stars
4 Miles SW Arenal National Park400m SW of the School El Castillo, El CastilloAlajuela21007Costa Rica, 800-491-6126
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Good3.8 / 5
Room
Great room
Location
Great location
Value for money
Value for money could be better
Pool
Pool should be renewed
56See all 56 Hotels.com reviews
From 206 reviewsTripAdvisor Traveller Rating

Hotel Castillo del Arenal, El Castillo

Hotel Info: 866-539-8117

from $59
  • Bungalow (Volcano View)
  • Junior Suite (Volcano View)

At a glance

Key facts

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is noon
  • Express check-in/out
The front desk is open daily from 6:30 AM - 9 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets stay free (dogs and cats only)

  • Restrictions apply *

  • 2 per room

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free valet parking (limited)

Offsite

  • Area shuttle *

  • Beach shuttle *

  • Theme park shuttle *

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Castillo Arenal
  • Castillo del Arenal
  • del Arenal
  • Hotel Castillo Arenal
  • Hotel Castillo del Arenal
  • Hotel del Arenal

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CRC 180.00 per vehicle

Area shuttle, beach shuttle, and theme park shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Beach shuttle (surcharge)
  • Outdoor pool
  • Children's pool
  • Free pool cabanas
  • Pool sun loungers
  • Billiards or pool table
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 12
  • Year Built 1995
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
Sleep well
  • Down comforter
  • Turndown service
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Yard
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch LED TV
  • Satellite TV channels
  • MP3 docking station
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping

Special features

Dining

Fusion Grill - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Happy hour is offered.

Recreation

On Site

  • Bicycle rentals on site
  • Ecotours on site
  • Fishing on site
  • Motor boating on site
  • Rafting on site
  • Rowing or canoeing on site
  • Scooter/moped rentals on site
  • Water skiing on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Hiking/biking trails nearby
  • Kayaking nearby

Hotel Castillo del Arenal, El Castillo’s small print

Also known as

  • Castillo Arenal
  • Castillo del Arenal
  • del Arenal
  • Hotel Castillo Arenal
  • Hotel Castillo del Arenal
  • Hotel del Arenal

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CRC 180.00 per vehicle

Area shuttle, beach shuttle, and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 56 reviews

Hotel Castillo del Arenal, El Castillo
Poor1.0 / 5
Wifi didn't work in the room. There was a coffee pot, but no powder or filter. There was no safe box in the room for passports and cash. Staff were friendly and helpful.
3 night romance trip
Hotel Castillo del Arenal, El Castillo
Fair2.0 / 5
Poor facilities, Poor service, good restuarant
We booked to stay 2 nights but only stayed for one. It was not what we expected. For people coming for the walks and the canopy tours etc it is a reasonable hotel. However it is 35 minutes down a unpaved bad road and so is at least 50 minute from the La Fortuna restaurants and town. So you are stuck there. The swimming pool is more like a bath so hardly suitable for chilling beside. The air conditioning did not work well enough to cool the room so was full on the whole time. The television has no channels working. The outside light was not functioning so was difficult at night. However the restaurant was surprisingly good with well cooked fresh food. Both dinner and breakfast were excellent.
2 night romance trip
Hotel Castillo del Arenal, El Castillo
Outstanding5.0 / 5
El Castillo Hermoso, Beautiful!!
The staff at Hotel Castillo Del Arenal are absolutely wonderful, all of them were very kind and delivered excellent service. Me and my girlfriend felt very welcomed and truly enjoyed our stay. We arrived by shuttle and had no car and Fermín the owner of the hotel drove us to the different destinations such as zip lining, white water rafting, El Tabacón the beautiful hot springs, and so on. This was for a small fee but it was definitely worth it. The views are spectacular, and the town is very quaint and welcoming. A beautiful place to stay with so much nature and wildlife. 5 out of 5 stars from me!
5 night romance trip
Hotel Castillo del Arenal, El Castillo
Poor1.0 / 5
Foreign Travelers...Beware..horrible road into the
It was good until check out. We had paid in advance but the hotel management tried to say 1st that we owed them the entire amount. Then I chatted with hotels.com and they realized what the hotel was attempting to do. That was resolved, then they tried to charge $24 for a phone call we never made. We had hotels.com call and speak with the receptionist who acted as though she (Melissa) had no idea what we were concerned about. Then they attempted to charge us for the first night, driving 5 km (20 min) on washed out, rutted, unlit roads that made us sick and upset. Poor directional signs, complete darkness and no phone. When we finally arrived at the hotel lobby 'chef benedicto' offered to give me a glass of wine after I had settled down (about 1/2 hr) then he asked if we would like some food. It had taken us 6 hours to get from San Jose Airport, I knew my husband was upset but needed to eat. I accepted his offer of a little food. At check out time Melissa tried to charge us $25 for that 'meal' We did NOT order the meal. Be very cautious as they will pretend to be friendly and concerned (my husband's Bp had been high for two days and I had gotten no sleep during our last two days) then I realized what they were trying to do during the two + hours it took us to try to check out and then became upset, but tried to keep it from my husband who had suffered a stroke four years ago due to stress. DO Not fall for their false concern nor their tactics!
5 night romance trip
Hotel Castillo del Arenal, El Castillo
Outstanding5.0 / 5
Wonderful place to visit, great staff!
The staff is very kind and helpful. They try hard to help english speaking individuals to enjoy all that the area has to offer. The road coming into the special area of La Castille (Lake Arenal - near nature preserve, butterly conservatory, and protected areas) is a little difficult to travel at night, because it is a gravel road, but it was well worth the bumpy road to be able to see the beautiful views of the Volcano, the sounds of the waterfall, and the great, freshly prepared meals. Our thanks to all the staff that were so kind and helpful.
1 night romance trip

See all reviews

Hotel Castillo del Arenal, El Castillo

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