Staybridge Suites Hamilton Downtown, Hamilton

We're from the southern US, so being in Canada in mid September, we found it to be a little cold. The bed only had 3 thin sheets/blankets; no comforter or thick blanket. Everything else was really great, though!

Upon arrival to check in, I was given a room that was previously occupied. When I returned to the front desk, I was assigned a new room which was an over flow room. This room had no light fixtures, clock, desk, phone was dangling to the floor and nothing close to the room I originally booked. I then asked for another room and they were “sold out”. I have them time to sort out the situation while I went to go get food. When I got back they did they may have to walk me to another hotel to get me a room, but we’re able to find their mix up in the reservation. The room I ended up staying in, didn’t had a comforter. Overall I was very disappointed and would not recommend anyone to stay with this hotel and makes me question using hotels.com as this is the second time this has happened.

Accommodations very comfortably...breakfast was good. Good variety.

For what you pay the hotel is pretty crummy. The lobby and area are pretty sad. The only good thing is the free breakfast. The staff were nice. They had a coffee machine in the room with only decaf coffee and no cream or sweetener. Really?

There's peculiar random parking in front of the entrance to the hotel. I arrived about 1030 at night and there were four cars with men sitting in them, just loitering. It was uncomfortable walking by them to get to my hotel. Once in the hotel, staff was very nice. I went up to my room to find the AC unit was not working,the couch was unclean, I didn't even want to take my shoes off. Honestly, I wish I had my own blankets. It took 4 calls downstairs to finally get someon on the phone to help with the AC. I'm not sure how this hotel could have such a high review rating. Out my window, were 5 police officers with flashing lights thru my window. At that moment, I asked for a refund on the rest of my stay. After talking to various locals they say that that street is known for crime. I continued my stay at the Sheraton and was very please with that room! Night and day.