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1 room, 2 adults

Resort Hotel Alex, Zermatt

4.5-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.
Bodmenstrasse 12, Zermatt, VS, 3920, Switzerland

4.5-star ski-in/ski-out hotel with spa, near Matterhorn Ski Paradise
  • Free buffet breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Fabulous8.8
Breakfast
Tasty breakfast
Room
Great room
Bar and Beverages
Bar is awesome
Food
Delicious food
54See all 54 Hotels.com reviews
From 689 reviews

TripAdvisor Traveller Rating

Resort Hotel Alex, Zermatt

from $340
  • Classic Double or Twin Room
  • Deluxe Double or Twin Room
  • Classic Single Room
  • Luxury Suite
  • Family Double Room, Balcony
  • Junior Suite

What’s around Resort Hotel Alex, Zermatt

Landmarks

  • In Zermatt City Centre
  • Matterhorn Ski Paradise - 1 min walk
  • Matterhorn Museum - 7 min walk
  • St. Mauritius Church - 7 min walk
  • Mountaineers Cemetery - 8 min walk
  • Zermatt-Furi Gondola - 17 min walk
  • Riffelberg Express Gondola - 1.9 mi / 3.1 km
  • Furi - Trockener Steg Cable Car - 1.9 mi / 3.1 km

Getting around

  • Sion (SIR) - 71 min drive
  • Geneva (GVA-Cointrin Intl.) - 161 min drive
  • Zermatt Station - 3 min walk
  • Täsch Station - 2 min drive
  • Randa Station - 6 min drive
  • Onsite parking not available

At a glance

Key facts

Hotel size

  • This hotel has 85 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
The front desk is open daily from 6 AM - 11 PM.
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 14

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets stay free

  • Restrictions apply *

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Other information

  • Smoke-free property
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Playground on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 2153
  • Conference space size (meters) - 200
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • French
  • German
  • Italian

In the room

Home comforts
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Alex Grill - This restaurant specializes in international cuisine.

Bodega Bacchus - This restaurant specializes in local cuisine. Reservations are required.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Snowboarding nearby
  • Snowshoeing nearby

Resort Hotel Alex, Zermatt’s small print

Also known as

  • Alex Zermatt
  • Hotel Alex
  • Hotel Alex Zermatt
  • Resort Hotel Alex Zermatt
  • Alex Hotel Zermatt
  • Resort Hotel Alex

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

A tax is imposed by the city and collected at the property in cash: CHF 2.50 per person, per night; CHF 1.25 for children 6-16 years of age per night. The tax applies to stays from 20 November. This tax does not apply to children under 5 years of age. Please note that further exemptions may apply. For further details, please contact the property using the information contained in the confirmation received after booking.

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.8 From 54 reviews

Resort Hotel Alex, Zermatt
Exceptional10.0
Where to stay in zermatt!
Found a great deal on the site. I have stayed at lot great places some supposedly 5 stars. Hotel Alex ranks up right up there with them and above many. Great drinks/food, nice rooms, great spa/pool. I would not consider hotel Alex inexpensive but great value for luxury and goodness.
Glen, us2 night trip
Resort Hotel Alex, Zermatt
Exceptional10.0
The Alex is unique
Staying at the Alex feels like visiting an old friend at his family home. Great.
Vadim, us7 night family trip
Resort Hotel Alex, Zermatt
Exceptional10.0
Wonderful hotel in beautiful Zermatt!
Fantastic hotel in a great location in Zermatt! A block from the train station, but tucked away down a side street, so it was quiet and private. Hotel is beautiful and comfortable, rooms are large, clean, comfortable and well decorated, bar is cozy, and hotel staff was friendly and helpful. Ski room downstairs makes getting to and from the slopes so much easier. Can't say enough about this wonderful place - we will be back!
Greg, us2 night romance trip
Resort Hotel Alex, Zermatt
Exceptional10.0
Good hotel with a pool
Good hotel with a pool
A Traveler, us1 night trip
Resort Hotel Alex, Zermatt
Exceptional10.0
Hotel Alex...this place is awesome :)
Epic :)
Eric, us7 night trip

See all reviews

Resort Hotel Alex, Zermatt

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