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G Empire, Astana

4 stars
63 Abay AvenueAstana010000Kazakhstan, 800-491-6126
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Good3.4 / 5
Food
Delicious food
Value
Best value for money
Location
Great location
Breakfast
Tasty breakfast
28See all 28 Hotels.com reviews
From 55 reviewsTripAdvisor Traveller Rating

G Empire, Astana

Hotel Info: 866-539-8117

from $22
  • Standard Double or Twin Room
  • Business Single Room, City View
  • Standard Twin Room, City View
  • Standard Single Room, City View
  • Senior Suite, City View
  • Junior Suite, City View
  • Business Twin Room, City View

At a glance

Key facts

Hotel size

  • This hotel has 76 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Parking

  • Free self parking (limited)

  • Free nearby parking

Offsite

  • Shopping center shuttle *

  • Theme park shuttle *

Also known as

  • G Empire Astana
  • G Empire Hotel
  • G Empire Hotel Astana

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Breakage deposit: KZT 5000 per stay

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for KZT 5000.00 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KZT 5000 per vehicle (one way)

Train station pick-up and train station drop-off service is offered for an extra charge

Shopping center shuttle and theme park shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Health club
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 2691
  • Conference space size (meters) - 250
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2007
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 24-inch TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Shogun Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

Korona Restaurant - This restaurant specializes in international cuisine. Reservations are required. Open select days.

G Empire, Astana’s small print

Also known as

  • G Empire Astana
  • G Empire Hotel
  • G Empire Hotel Astana

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Breakage deposit: KZT 5000 per stay

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for KZT 5000.00 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KZT 5000 per vehicle (one way)

Train station pick-up and train station drop-off service is offered for an extra charge

Shopping center shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.4 /5 from 28 reviews

G Empire, Astana
Excellent4.0 / 5
review
It was ok, good hotel
4 night business trip
G Empire, Astana
Fair2.0 / 5
Major Check-in and Check-out Problems
The room was very nice, comfortable, most staff very pleasant. Good breakfast. Problems: First, the hotel does not honor the check-in time of noon listed on the Hotels.com website. They would not let me check in until 1 pm. Second, payment for the room was very confusing. First they said they would charge me when I checked in, then they said they accepted cash (Tenge) only, then they said they would accept Visa card. Too late on the last... I was already running around Astana's banks exchanging money. Last, and this is really disappointing, they phoned the taxi driver (who works for the hotel) as he was driving me to the airport and accused me of stealing a towel from the room. This was very unprofessional and inappropriate, and what you would expect from a hostel. I finally resolved the issue (entirely in Russian, mind you, since the hotel staff making the accusation knew very little English). I did not feel like resolving a bathroom towel issue as I was running late for my flight.
2 night trip
G Empire, Astana
Excellent4.0 / 5
Excelent location
This is one if the best spot in Astana, especially if you want to stay nearby shopping center.
4 night business trip
G Empire, Astana
Excellent4.0 / 5
good hotel 31/2 star
hotel was good, not great, but good, friendly service adequate breakfast close to markets and the 'old' business district
7 night business trip
G Empire, Astana
Poor1.0 / 5
worse hotel stayed ever
I checked out same day as the heating system was not working .in - 6 degree it was like freezer. Please stop recommending this hotel.
4 night business trip

See all reviews

G Empire, Astana

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