they have a bellhop service but they would not help me carry my bags in and i put my bags on one of their carts and they told me i was not allowed to touch the carts, and i asked if they could please help me with my bags then, they said i had to have a reservation if i wanted help, of course i did have a reservation they were just being rude for some unknown reason, finally the front desk told the bellhop to bring my bags to my room
The rooms very very dirty and run down. i was given a room that had a broken bathtub drain i had to call the front desk and a maintenance guy came in and took apart the drain then left. there was a clump of hair inside one of the “clean” towels then there was extremely loud disco and techno music so i asked to be switched to another room, they said they would send a bellhop up to help but never did, so i went down and asked for the key to the new room which they refused to give me because the bellhops were too busy to help me, despite the fact that they were actually not doing anything, i asked if i could use a cart and they said no because i might hurt myself as a woman trying to use a cart, so i told them to just give me the card to the new room and i would carry the bags myself without a cart. The next room the bath tub had hair and slimy goo in the bathtub so i decided to try the shower which had mould and mildew in it so i didnt use either. the room was missing a tea kettle which the other had. when i checked out they overcharged me