Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. Please contact the office using the information on the reservation confirmation received after booking.
It was terrible. The lady checking us in was horribly rude and short. Our room was almost 90 degrees. There is no AC (which I understand, it's hardly ever that hot there) but this weekend it was, no fan either. I tried finding someone to help us with wifi, after 20 minutes we found her out back drinking with friends. The restaurant area was extremely hot since they didn't open any windows. Wifi reception was terrible. The lady who waited on us for dinner was horribly rude and seemed annoyed with us. We sat at a table with the only open window in the place and the rude waitress kicked us out-saying that was a private seat. It made no sense -there was no sign on the table, and it was just part of the restaurant. The next morning, we had to check out early -7am- so we were in a rush. We came down and the lady at the desk says we have to pay for everything in cash! Ha! I understand paying the city tax in cash, but the cost of the hotel and our dinner the night before, can and should absolutely be able to be put on a card. I'm simply not going to carry around that much cash. She gave us a super hard time, and it was only after my husband showed her his wallet, with no cash, and said that we were in a terrible rush to get to our next place that she caved. Needless to say I would never come back here and I would never recommend it to someone else. Literally the rudest people we met on our 3 week trip.
Aug 26, 2016Genuine Hotels.com guest review
Maximilian, us1 night romance trip
Hotel Feneberg, Ehrwald
Poor1.0 / 5
Appalling service, stay away.
We had booked hours before via Hotels.com, but when we arrived, we were told repeatedly that we had no reservation. Then someone else arrived, and both women turned away from us and IGNORED us, until they had been serviced. Then they found our reservation, but did not apologize. They asked about breakfast, we were confused, since the hotel description said breakfast included, but NO BREAKFAST INCLUDED AS ADVERTISED. They refused and asked 40 Euros for breakfast, although they acknowledged that their description on Hotels.com said free breakfast!
Jul 17, 2016Genuine Hotels.com guest review
Hotel Feneberg, us1 night family trip
Hotel Feneberg, Ehrwald
Excellent4.0 / 5
Great family get-away!
Great get-away location! Lovely staff and fantastic food. Free parking and included breakfast were perfect--wish they had air conditioning (it was close to 30 degrees) and separate shampoo/conditioner/soap instead of single product. Multilingual staff were just wonderfully helpful. We will likely return. The town is adorable!