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Hotel Casa San Rafael, Cuenca

3.5 stars
Bolívar 5-05 y Mariano CuevaCuencaAzuayEcuador, 800-491-6126
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Excellent4.4 / 5
Food
Delicious food
Service
Fantastic service
Value
Best value for money
Breakfast
Tasty breakfast
64See all 64 Hotels.com reviews
From 390 reviewsTripAdvisor Traveller Rating

Hotel Casa San Rafael, Cuenca

Hotel Info: 866-539-8117

from $37
  • Suite
  • Standard Double Room
  • Standard Single Room
  • Standard Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 13 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free nearby parking

Other information

  • No alcohol allowed onsite

Also known as

  • Casa San Rafael
  • Casa San Rafael Cuenca
  • Hotel Casa San Rafael
  • Hotel Casa San Rafael Cuenca

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

In the hotel

Food and drink
  • Free English breakfast daily
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Ecotours nearby
Services
  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 1920
  • Safe-deposit box at front desk
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

  • Hotel Casa San Rafael is listed in the 2015 Travel + Leisure 500.

Hotel Casa San Rafael, Cuenca’s small print

Also known as

  • Casa San Rafael
  • Casa San Rafael Cuenca
  • Hotel Casa San Rafael
  • Hotel Casa San Rafael Cuenca

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.4 /5 from 64 reviews

Hotel Casa San Rafael, Cuenca
Outstanding5.0 / 5
San Rafael in Cuenca at its best
We stayed in Cuenca at this hotel for about seven (7) nights or so. The service is amazing and the benefit of free parking with in and out privileges is fantastic. Cuenca is a city very easy to walk and we definitely took advantage of that. Currently (2016 September)they are working on the train tracks (was scheduled to finish Spring 2016) now scheduled for 2017. I say all this to emphasize that the hotel is blocks away from all the construction and noise (but driving is a nightmare. Love the hotel and the amazing people working there
7 night business trip
Hotel Casa San Rafael, Cuenca
Outstanding5.0 / 5
Amazing stay!
I loved this hotel! The staff was super friendly and helpful, the house was gorgeous, the (included) sit-down breakfast was wonderful, nice bathrooms with hot shower and great water pressure. The beds were extremely firm, but I wouldn't say uncomfortable--but definitely not soft. The pillows were nice, and the linens were very cozy. Rooms clean and beautiful. I highly recommend Hotel Casa San Rafael.
3 night trip with friends
Hotel Casa San Rafael, Cuenca
Excellent4.0 / 5
Hotel is in a great spot in Cuenca.
The staff was very friendly and the hotel is in a great location.
4 night trip
Hotel Casa San Rafael, Cuenca
Outstanding5.0 / 5
Wonderful getaway, in the heart of colonial Cuenca
I stayed for 3 days at Hotel Casa San Raphael, a converted colonial home 3 blocks from the main square. The room (206) was very comfortable and the staff were exceptionally friendly and helpful. The included breakfast was excellent. I would stay there again. My only (mildly) negative comment is that the wood floor was quite creaky. I worried about disturbing my neighbors in the evening.
3 night trip
Hotel Casa San Rafael, Cuenca
Outstanding5.0 / 5
Have stayed at this hotel before. Love the decor, the location and the lovely staff!
3 night romance trip

See all reviews

Hotel Casa San Rafael, Cuenca

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