Guests
All properties in Cuenca (and vicinity), Azuay, Ecuador

Hotel Casa San Rafael

San Blas hotel in historical district

  • Free English breakfast and free WiFi
From
$39

Image gallery

  • Hotel Casa San Rafael
  • Hotel Casa San Rafael
  • Standard Twin Room - Bathroom
  • Standard Twin Room - Bathroom
  • Hotel Casa San Rafael
Hotel Casa San Rafael. Image 1 of 33
1 / 33Hotel Casa San Rafael
Bolívar 5-05 y Mariano Cueva, Cuenca (and vicinity), Azuay, Ecuador
9.0.Superb.
  • Always a great experience at Casa San Rafael. I've stayed there 3 times and I am never…

    Feb 21, 2020

  • We were very pleased with our stay and have reserved for friends in a month.

    Feb 10, 2020

See all 73 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Shopping
  • Free parking
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 13 smoke-free guestrooms
  • Daily housekeeping
  • Room service
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace

For families

  • Private bathroom
  • Separate bedroom
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Cable TV service

What’s around

  • In San Blas
  • Esqueletologia Museum - 2 min walk
  • San Blas Park - 3 min walk
  • Plaza Rotary Market - 3 min walk
  • Civic Plaza - 4 min walk
  • Museum of the Canari Identity - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Single Room
  • Standard Twin Room
  • Junior Double or Twin Room, 1 Bedroom
  • Standard Double Room

Location

Bolívar 5-05 y Mariano Cueva, Cuenca (and vicinity), Azuay, Ecuador
  • In San Blas
  • Esqueletologia Museum - 2 min walk
  • San Blas Park - 3 min walk

What’s around

Landmarks

  • In San Blas
  • Esqueletologia Museum - 2 min walk
  • San Blas Park - 3 min walk
  • Plaza Rotary Market - 3 min walk
  • Civic Plaza - 4 min walk
  • Museum of the Canari Identity - 4 min walk
  • Calderon Park - 5 min walk
  • Las Conceptas Museum - 5 min walk
  • New Cathedral of Cuenca - 6 min walk
  • Convent of the Assumption - 7 min walk
  • Museum of the Aboriginal Cultures - 8 min walk

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 4 min drive

At a glance

Hotel size

  • This hotel has 13 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking nearby; reservations required

Other information

  • Smoke-free property
  • No alcohol allowed onsite
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free English breakfast daily
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Ecotours nearby

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1920
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • Spanish

In the room

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter

Things to enjoy

  • In-room massage available
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Hotel Casa San Rafael Hotel
  • Hotel Casa San Rafael Hotel Cuenca
  • Casa San Rafael Cuenca
  • Hotel Casa San Rafael
  • Hotel Casa San Rafael Cuenca
  • Hotel Casa San Rafael Cuenca

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Casa San Rafael does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes. Nearby restaurants include Fabiano's Pizzeria (3-min walk), Mixx Gourmet Ice-cream (3-min walk), and Republica Sur (4-min walk).
9.0.Superb.
  • 10.0.Exceptional

    Very nice neat and excelent location, the staff are very polite and friendly.

    5 night family trip, Sep 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great service. DIANA was a great host during our stay at San Rafael. The location is great , rigth at the heart of the old city. I recomment this place 100% !!!!!

    2 night family trip, Sep 8, 2019

    Verified Orbitz guest review

  • 8.0.Very Good

    Property is conveniently located in the center of the city, close to shops, restaurants, and places of attraction.

    3 night family trip, Sep 5, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Attention of personal, they are so nice!!! beautiful place, close to everything, good breakfast

    2 night family trip, Aug 27, 2019

    Verified CheapTickets guest review

  • 10.0.Exceptional

    The front desk staff all spoke very good english and were very helpful to me on numerous occasions. I highly recommend this hotel.

    3 night trip, Jul 4, 2019

    Verified Travelocity guest review

  • 10.0.Exceptional

    Terrific . Good location and great breakfast. Clean room.

    1 night romance trip, Jun 15, 2019

    Verified Orbitz guest review

  • 8.0.Very Good

    Stay here!!! A wonderful place

    A wonderful place to stay in Cuenca. The place is beautiful. Their customer service is superb and very warm and pleasant. Nice breakfast. Could not be cleaner. Wonderful linens and beautiful furniture Yes, it can be a bit noisy in the buildings of this design and of this age, but a new building would not have the colonial charm of this lovely, centrally located hotel. Sorry that could not stay for longer than one night - they were fully bookef

    1 night trip, Jun 12, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    New ve colonial hotel

    The bed was not comfortable at all and it was pretty noisy. I did really like the staff, breakfast and the colonial ambiance of the hotel. We stayed 3 nights there so the bed really started to bother me.

    Rosemary, 2 night romance trip, May 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    In the center

    Old colonial building, right downtown

    John P, 3 night trip, Apr 30, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good place to stay in Cuenca

    Old colonial place. Super nice and helpful staff! Great location! Lots of traffic outside but that’s what happens when you are in a good location. I would have preferred a higher up room with a little outside light.

    Jane, 3 night romance trip, Apr 20, 2019

    Verified Hotels.com guest review

See all 73 reviews