A++ for efforts and for good intentions. They want to do the best possible and you can feel it. However requests are not transmitted, they forget little things, like milk for the breakfast tray and others. We also didn't get much help when we wanted to eat in our room. One night they offered a dish of fish but the second night we had no solution. But the absolute worth thing for us was the lack of an elevator. They brought the luggage up which was good, but travelling with a 90 year old parent, this was very hard to manage. Whether Hotels.com or the hotel should make that clear in the description of the amenities or lack of. Another low point is the second restaurant where the menu offers only board munchies, whether cheese, cold cuts, smoked fish or vegetables. I guess they want the guests to patronize their gastronomic restaurant. But the thing is some people dont want to eat that much. Sometimes all you want is a good salad.