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Heiner's Parkhotel

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Sun deck
Junior Suite | Minibar, in-room safe, desk, soundproofing
Breakfast, lunch and dinner served, German cuisine
Shower, hair dryer, towels

Overview of Heiner's Parkhotel

Heiner's Parkhotel

4.5 star property
Luxury hotel in Gelsenkirchen-West with spa and restaurant

9.2/10 Superb

75 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Am Bugapark 1d, Gelsenkirchen, NW, 45899

Guests rated this location 7.2/10 - Good

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Self parking
  • Room service
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Front desk safe
For families
  • Children stay free
  • Playground on site
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Gelsenkirchen-West
  • Zollverein Coal Mine World Heritage Site - 12 min drive
  • Veltins-Arena - 16 min drive
  • Westfield Centro - 19 min drive
  • Movie Park Germany - 27 min drive
  • Messe Essen - 32 min drive
  • Starlight Express Theater - 27 min drive

Getting around

  • Duesseldorf International Airport (DUS) - 38 min drive
  • Dortmund (DTM) - 52 min drive
  • Gelsenkirchen Buer Süd Station - 6 min drive
  • Zollverein Nord Station - 7 min drive
  • Gelsenkirchen Zoo Station - 7 min drive
  • Schloss Horst U-Bahn - 15 min walk
  • Fischerstrasse U-Bahn - 19 min walk
  • Buerer Strasse U-Bahn - 19 min walk
  • Airport shuttle (surcharge)


  • Abant Grill & Kebab Haus - 19 min walk
  • Heiner's - 1 min walk
  • Kinderland Cafe - 15 min walk
  • Eiscafe Tetova - 4 min drive
  • Fabbrica Italiana GmbH - 15 min walk

About this property

Heiner's Parkhotel

A great choice for a stay in Gelsenkirchen, Heiner's Parkhotel offers an airport shuttle (available 24 hours). Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or facials. Other highlights at this luxurious hotel include a bar/lounge, a 24-hour health club and a sauna. The property is only a short walk to public transportation: Schloss Horst U-Bahn is 15 minutes away.


English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 9 rooms
  • Arranged over 1 level


  • Check-in time from 3 PM until 10:00 PM
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open Monday - Sunday (6:30 AM - 10:00 PM)
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (EUR 5 per day)
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground

What to do

  • Golfing nearby

Working away

  • Meeting room
  • Conference space (1722 square feet)


  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage


  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • 24-hour health club
  • Full-service spa
  • Sauna
  • Massage/treatment rooms


  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking


  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open daily.


On-site venue – This restaurant specialises in German cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18.50 per person
  • Airport shuttle service is offered for an extra charge of EUR 70 per vehicle
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for EUR 50.0 per night


  • Self-parking costs EUR 5 per day

Pool, spa, & gym (if applicable)

  • Facility access costs EUR 10 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).


<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Heiner's Parkhotel Hotel Gelsenkirchen
Heiner's Parkhotel Hotel
Heiner's Parkhotel Gelsenkirchen
Heiner's Parkhotel
Heiner's Parkhotel Hotel
Heiner's Parkhotel Gelsenkirchen
Heiner's Parkhotel Hotel Gelsenkirchen

Frequently asked questions

Does Heiner's Parkhotel offer free cancellation for a full refund?
Yes, Heiner's Parkhotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Heiner's Parkhotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Heiner's Parkhotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Heiner's Parkhotel?
Yes. Self-parking costs EUR 5 per day.
Is an airport shuttle service offered by Heiner's Parkhotel?
Yes, an airport shuttle is available. The charge is EUR 70 per vehicle.
What are the check-in and check-out times at Heiner's Parkhotel?
You can check in from 3 PM - 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in is available.
What is there to do at Heiner's Parkhotel and nearby?
Heiner's Parkhotel has a spa and a 24-hour health club, as well as a picnic area.
Are there restaurants at or near Heiner's Parkhotel?
Yes, there's an on-site restaurant that offers German cuisine.
What's the area around Heiner's Parkhotel like?
Heiner's Parkhotel is in Gelsenkirchen-West, a short 1-minute walk from Nordsternpark and 17 minutes' walk from Golf Club Schloss Horst.







Staff & service




Property conditions & facilities




10/10 Exceptional

Brilliant. Modern, clean and nice rooms.
Stopped here for one night and it was one of the most comfortable hotels I've stayed at for a long time. Very modern, clean with friendly staff. We got a free upgrade to a suite which was very nice finished.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Verified guest review

10/10 Exceptional

Great place to stay
The hotel was so comfortable that I wished I had stayed longer. There was a cafe in the park only fifty meters away serving great cake. Enjoyed the model trains adjoining the hotel.
Verified guest review

10/10 Exceptional

Rene, 3-night business trip
Verified guest review

6/10 Good

Das Gebäude und Zimmer sehr ansprechend. Der Pflegezustand der sanitären Anlagen könnte besser sein. Die Qualität der Speisen im Restaurant ebenfalls.
Werner, 1-night business trip
Verified Expedia guest review

8/10 Very good

Immer wieder gern
Tolles und großes Zimmer - SmartHome Technik im Bad und am Bett - top!, sehr stilvoll eingerichtetes Zimmer und Hotel generell, Sehr gutes Frühstück, gute Anbindung zur Autobahn, Buga Gelände direkt daneben gelegen, gutes und schnell zubereitetes Essen abends im Biergarten
Max, 3-night business trip
Verified guest review

10/10 Exceptional

Wie immer alles TOP!
Wie immer alles TOP! Zentral im Gebiet, wunderbares und geräumiges Zimmer, sehr nettes Personal, Duschkopfbeanstandung wurde sofort repariert, sehr schön mit kostenloser Kaffee am Morgen! Bis nächstes Mal!
Soeren, 1-night business trip
Verified guest review

8/10 Very good

Alles bestens
Sehr schönes, neues Hotel. Leider konnte aufgrund der Corona Richtlinien das Restaurant nicht besucht werden.
Harald, 3-night business trip
Verified guest review

8/10 Very good

Alles gut aber ein wichtiges Detail ist verbesseru
Toilettenbürsten sollten auch aus dem Ständer gezogen werden ohne daß man den (schmutzigen) Ständer mit der zweiten Hand festhalten muss. Die hier waren fest verklemmt. Design schlägt Funktion, möchte ich mal sagen......
1-night business trip
Verified guest review

10/10 Exceptional

Tolles Haus
Einfach supernett hier , toll renoviertes Haus, nette Leute (fast) rugige Umgebung, ich komme gerne wieder !
Felix, 1-night business trip
Verified guest review