All properties in Cuenca (and vicinity), Azuay, Ecuador

Hotel Boutique Los Balcones

Family-friendly hotel with restaurant, near Plaza Rotary Market

  • Free full breakfast and free WiFi

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Single Room, Balcony - Living Area
  • Double Room, Patio - Bathroom
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 61
1 / 61Hotel Front – Evening/Night
President Borrero 12-08, Cuenca (and vicinity), 10150, Azuay, Ecuador
  • Excellent across the board.

    Jul 8, 2021

  • Great Hotel and staff, Henry was great, he arranged our COVID tests, got us excellent…

    Jun 5, 2021

See all 60 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Parking available
  • Free WiFi
  • Airport transfer

Property highlights

Main amenities

  • 15 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Self parking
  • 24-hour business center

For families

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Cookware, dishware, and utensils
  • Refrigerator
  • Private bathroom
  • Premium TV channels

What’s around

  • In Downtown Cuenca
  • Plaza Rotary Market - 4 min walk
  • Calderon Park - 6 min walk
  • New Cathedral of Cuenca - 8 min walk
  • Sombrero Museum - 13 min walk
  • San Sebastian Plaza - 16 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Single Room, Patio
  • Double Room, Balcony
  • Triple Room, Balcony
  • Twin Room, Balcony
  • Apartment, 1 Queen Bed, Kitchen
  • Double or Twin Room, Accessible, Annex Building
  • Single Room, Balcony
  • Double Room, Patio


President Borrero 12-08, Cuenca (and vicinity), 10150, Azuay, Ecuador
  • In Downtown Cuenca
  • Plaza Rotary Market - 4 min walk
  • Calderon Park - 6 min walk

What’s around


  • In Downtown Cuenca
  • Plaza Rotary Market - 4 min walk
  • Calderon Park - 6 min walk
  • New Cathedral of Cuenca - 8 min walk
  • Sombrero Museum - 13 min walk
  • San Sebastian Plaza - 16 min walk
  • University of Cuenca's Orchid Garden - 17 min walk
  • Museum of Metals - 28 min walk
  • Mirador de Turi - 2.4 mi / 3.9 km
  • El Cajas National Park - 10.3 mi / 16.6 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 4 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle

At a glance

Hotel size

  • This hotel has 15 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle from 6:30 AM to 9 PM*
  • Ferry terminal shuttle*


  • Secured onsite self parking (USD 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Number of buildings/towers - 1
  • Year Built - 1860
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace
  • Library
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory foam mattress

Things to enjoy

  • In-room massage available
  • Yard
  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free international calls

Food and drink

  • Refrigerator
  • Cookware, dishware, and utensils
  • Dishwasher


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


SOLE MIO - This fine-dining restaurant specializes in Latin American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Small print

Also known as

  • Boutique Los Balcones
  • Hotel Boutique Los Balcones Hotel
  • Hotel Boutique Los Balcones Cuenca
  • Hotel Boutique Los Balcones Hotel Cuenca
  • Boutique Los Balcones Cuenca
  • Hotel Boutique Los Balcones
  • Hotel Boutique Los Balcones Cuenca
  • Boutique Los Balcones Cuenca

Optional extras

Secured self parking costs USD 10 per day with in/out privileges

Rollaway beds are available for USD 5.0 per stay

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 10 per room (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge


Only registered guests are allowed in the guestrooms.

Hot springs access available from 6:00 AM to 9:00 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for dinner and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Boutique Los Balcones does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 10 per day.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes, SOLE MIO offers alfresco dining and Latin American cuisine. Nearby restaurants include Panadería El Dorado (4-min walk), Picantes de Leo (5-min walk), and La Fornace (5-min walk).
  • Yes, an airport shuttle is available from 6:30 AM to 9 PM. The charge is USD 10 per room roundtrip.
  • Have fun with nearby activities like cycling and hiking. Additional recreation nearby includes hot springs and ecotours. Hotel Boutique Los Balcones also has a garden.
  • 10.0.Exceptional

    I will stay here again! Loved it.

    I stayed here for 4 nights when I first got to Ecuador and again on my last night. This beautifully renovated building is a pleasure to stay at. The staff are kind and helpful. The food is also good. I just had breakfast delivered to my room. They are accommodating for special dietary requests. The manager also picked me up and dropped me off at the airport. He speaks fluent English. I even made a friend who rents an apartment in the back. Oh and there is hot water in the rooms, which is not always the case at some hotels!

    Barbara, 4 night trip, Mar 5, 2021

    Verified guest review

  • 10.0.Exceptional

    Hotel is amazing clean, well located, excellent breakfast excellent service

    Carlos, 3 night trip, Oct 9, 2020

    Verified guest review

  • 10.0.Exceptional

    Comfortable beds and excellent cable tv! Room service was amazing and location was perfect!

    3 night family trip, Jan 22, 2020

    Verified Travelocity guest review

  • 10.0.Exceptional

    Nice place

    We had a wonderful time at the EB Hotel by Eurobuildings near the Quito Airport. This hotel is state of the art in hotel design. There are many unique features such as two rainfall shower heads allowing for two to shower at the same time, under table and bed light that is motion sensitive allowing for late night trips to the bathroom without turning on lights and distrupting the sleep of others. There is also ample space to store and open luggage. The wifi in the rooms is much faster than others we have experienced in South America. While the rest of the hotel is equally well thought out (such as a spa with massage and a steam room), the best part of the hotel was the staff. We felt like family. From Daniela the Food and Beverage manager to Angel (who makes delicious Pisco Sours) the bartender, our night there was one to remember. We only wish we could have stayed there longer. We later found out the secret behind this fabulous hotel, the owner! Marcos treats his employees (he calls them family) with respect and thinks of them as family. Additionally, he was personally involved with the special features previously mentioned in the rooms. My wife and I highly recommend the hotel and would definitely stay there again.

    Patrick, 4 night trip, Dec 25, 2019

    Verified guest review

  • 10.0.Exceptional

    This was a great, quiet place, and the staff was OUTSTANDING! Very helpful, accommodating, and extremely nice people. The location is in the center of old Cuenca, so everything you’d need or want is within a 10-15 minute walk. I’ll definitely be staying here again.

    5 night romance trip, Dec 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent staff, clean rooms, excellent location..

    omid, 2 night trip, Nov 29, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Lovely old historic hotel; fair amount of noise as it’s right in the city, and beds are slightly uncomfortable, but lovely staff and great location for seeing Cuenca.

    Mlsobg, 2 night romance trip, Oct 22, 2019

    Verified Expedia guest review

  • 6.0.Good

    Great location. Many restaurants around. Most things walking distance.

    1 night romance trip, Oct 14, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    The entire staff was so friendly and helpful. The hotel is really awesome!! I will come back soon.

    Tanya, 1 night family trip, Sep 26, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Great location few blocks from Cathedral, walking distance for must museum

    7 night romance trip, Sep 15, 2019

    Verified Expedia guest review

See all 60 reviews