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Crystal Suites Chez Helena, Krakow

3.5-star3.5 stars
ul. Szeroka 14KrakowLesser Poland31-053Poland, 800-491-6126

Comfortable apartment with kitchenette, near Old Synagogue
  • Free WiFi
Great location
Fantastic service
Great room
Rather comfortable
12See all 12 reviews
From 230 reviewsTripAdvisor Traveller Rating

Crystal Suites Chez Helena, Krakow

Hotel Info: 866-539-8117

  • Deluxe Room, Patio
  • Deluxe Room, Courtyard View
  • Deluxe Room (Street View)
  • Family Penthouse, Kitchenette
Want more choice? Check out our other properties in Krakow.

At a glance

Key facts

Hotel size

  • This hotel has 6 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 2:00 PM-9:00 PM
  • Check-out time is 11:00 AM
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *

  • Train station pickup *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate living room
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 26-inch LCD TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Weekly housekeeping provided
  • In-room safe

Crystal Suites Chez Helena, Krakow’s small print

Also known as

  • Crystal Suites Chez Helena
  • Crystal Suites Chez Helena Apartment
  • Crystal Suites Chez Helena Apartment Krakow
  • Crystal Suites Chez Helena Krakow


For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: PLN 1.60 per person, per night

Optional extras

Buffet breakfast is offered for an extra charge of PLN 49 for adults and PLN 49 for children (approximately)

Airport shuttle service is offered for an extra charge of PLN 99 per vehicle (roundtrip)

Airport shuttle service for children costs PLN 99

Train station pick-up and train station drop-off service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Crystal Suites Chez Helena, Krakow


  • In Kazimierz
  • Wawel Castle (14-minute walk)
  • Main Market Square (19-minute walk)
  • Old Synagogue (1-minute walk)
  • Galicia Jewish Museum (3-minute walk)
  • Oskar Schindler Factory (17-minute walk)
  • St. Mary's Basilica (19-minute walk)
  • Wawel Cathedral (19-minute walk)

Getting around

  • Krakow (KRK-John Paul II - Balice) 23-min drive
  • Krakow Glowny Station 21-min walk
  • Krakow Plaszow Station 7-min drive
  • Krakow Prokocim Station 11-min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Recent reviews

Exceptional 9.8 From 12 reviews

Crystal Suites Chez Helena, Krakow
Highly recommend!
Fantastic! The apartment is cute, comfortable, and in a great location. We had a fabulous time. Great value for the price.
Emily, us2 night trip with friends
Crystal Suites Chez Helena, Krakow
Nice place to stay if you need a kitchen
This hotel is one of the better ones I have stayed in in Krakow. The kitchen is nicely equipped and the room is clean. It is more corporate style housing, so you only get housekeeping once a week and the concierge is not 24/7. There are only a few rooms in this location so it feels very private. There are a few pitfalls though. The wifi is not very fast, though each room gets its own router. Also, I find the walls to be a bit thin, so you can definitely hear the TV or "other noises" from the other rooms if they are being loud.
A Traveler, us1 night business trip
Crystal Suites Chez Helena, Krakow
I booked four apartments here for 8 of us and each apartment was absolutely beautiful. They had everything you needed and more. Decorated beautifully, clean and tidy and i honestly had the best nights sleep in the very comfy beds! The location is perfect, amazing restaurants right outside your door and the center a short walk away. Honestly could not fault this place at all will definitely be back!
Rosie, gb3 night trip with friends
Crystal Suites Chez Helena, Krakow
Excellent stay.
Excellent customer service, offered a wealth of info on where to eat etc. Kept our luggage after we checked out, offered to print our boarding cards etc. Really nice additional touches that made a difference. Lovely clean apartment, well maintained and decorated, good location for all amenities.
Lisa, gb3 night romance trip

See all reviews

Crystal Suites Chez Helena, Krakow

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