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1 room, 2 adults
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Crystal Suites Chez Helena, Krakow

3.5 stars
ul. Szeroka 14KrakowLesser Poland31-053Poland, 800-491-6126
Excellent4.5 / 5
Service
Fantastic service
Location
Great location
Room
Great room
Comfort
Rather comfortable
6See all 6 Hotels.com reviews
From 181 reviewsTripAdvisor Traveller Rating
  • Krakow (KRK-John Paul II - Balice) 23-min drive; 10.1 miles/16.2 km
  • Krakow Glowny Station 21-min walk; 1 miles/1.7 km
  • Krakow Plaszow Station 7-min drive; 2 miles/3.3 km
  • Krakow Prokocim Station 11-min drive; 3.6 miles/5.9 km
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Crystal Suites Chez Helena, Krakow

Hotel Info: 866-539-8117

  • Deluxe Apartment (for 2 people)
  • Luxury Penthouse, Balcony (for 4 people)
  • Deluxe Apartment (for 1 person)
  • Classic Apartment (for 3 people)
  • Classic Apartment (for 4 people)
  • Apartment (top floor for 4 people)

At a glance

Key facts

Hotel size

  • This hotel has 6 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2:00 PM-9:00 PM
  • Check-out time is 11:00 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Other information

  • Smoke-free property

Also known as

  • Crystal Suites Chez Helena
  • Crystal Suites Chez Helena Apartment
  • Crystal Suites Chez Helena Apartment Krakow
  • Crystal Suites Chez Helena Krakow

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: PLN 1.60 per person, per night

Optional extras

Buffet breakfast is offered for an extra charge of PLN 45 for adults and PLN 45 for children (approximately)

Airport shuttle service is offered for an extra charge of PLN 99 per vehicle (roundtrip)

Airport shuttle service for children between the ages of 0 and 0 costs PLN 99

Train station pick-up service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
Services
  • Tours/ticket assistance
  • Free grocery shopping service
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate living room
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
More
  • Weekly housekeeping provided
  • In-room safe

Crystal Suites Chez Helena, Krakow’s small print

Also known as

  • Crystal Suites Chez Helena
  • Crystal Suites Chez Helena Apartment
  • Crystal Suites Chez Helena Apartment Krakow
  • Crystal Suites Chez Helena Krakow

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: PLN 1.60 per person, per night

Optional extras

Buffet breakfast is offered for an extra charge of PLN 45 for adults and PLN 45 for children (approximately)

Airport shuttle service is offered for an extra charge of PLN 99 per vehicle (roundtrip)

Airport shuttle service for children between the ages of 0 and 0 costs PLN 99

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 6 reviews

Crystal Suites Chez Helena, Krakow
Outstanding5.0 / 5
Excellent stay.
Excellent customer service, offered a wealth of info on where to eat etc. Kept our luggage after we checked out, offered to print our boarding cards etc. Really nice additional touches that made a difference. Lovely clean apartment, well maintained and decorated, good location for all amenities.
3 night romance trip
Crystal Suites Chez Helena, Krakow
Good3.0 / 5
A Disappointment
Based on the many favourable reviews we booked a one bedroom apartment at Crystal Suites Chez Helena for our 4 day stay in Krakow. The apartment described as deluxe, did not live up to this description. Being just 30 sqm it proved very cramped for two averaged sized people to comfortably move around. It is difficult to imagine how it could accommodate 3 persons as advertised. The combined kitchenette - sitting area offered no comfortable place to sit. The one arm chair was in reality a fold out bed and the kitchen chairs were not particularly comfortable for watching the TV. A plus was the private courtyard, a pleasant space (when weather permitted) for relaxing after a full day of sightseeing. Not facing the square made the apartment quiet space for sleeping. There is a washing machine but no drier so one needs to plan ahead if one wants to do laundry and have it dry in time. I concur with other reviewers that staff were very helpful and the premises are kept clean. With hindsight we would have chosen the Old Town over staying in the Kazimierz District. The Old Town (Stare Miasto) is a better choice with its medieval surrounds offering a less kitsch introduction to Krakow. From there it’s only a short walk to visit the synagogues and old Jewish cemetery of the Kazimierz district without having to be subjected to a ‘fake’ cultural experience.
4 night family trip

See all reviews

Crystal Suites Chez Helena, Krakow

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