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Hotel Ambassador Zermatt, Zermatt

4-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.
Spissstrasse 10ZermattVS3920Switzerland

Zermatt ski hotel with 2 restaurants, ski storage
  • Free hot/cold buffet breakfast and free WiFi
Great location
Great pool
Tasty breakfast
Complaints about WiFi
44See all 44 reviews
From 329 reviewsTripAdvisor Traveller Rating

Hotel Ambassador Zermatt, Zermatt

from $160
  • Double Room, Mountain View (Matterhorn)
  • Standard Double Room
  • Suite, 1 Bedroom
  • Suite, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 84 rooms


  • Check-in time 4 PM-11 PM
  • Check-out time is 10 AM
  • Express check-in/out
Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs and cats only) *

  • 1 per room


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free train station pickup *


  • No parking

Other information

  • Smoke-free property
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Pool sun loungers
  • Ski storage
  • Ski passes available
  • Spa tub
  • Sauna
Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 3
  • Year Built 1978
  • Elevator/lift
  • Fireplace in lobby
  • Television in common areas

In the room

Home comforts
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Chi-Ba-Bou&Co - Overlooking the garden, this restaurant specializes in fondue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Dining Room - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.

Hotelbar - Overlooking the garden, this bistro serves light fare only. Happy hour is offered.


On Site

  • Sauna
  • Spa tub
  • Ski equipment rentals on site


  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Ski lessons available nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Hotel Ambassador Zermatt, Zermatt’s small print

Also known as

  • Ambassador Hotel Zermatt
  • Ambassador Zermatt
  • Ambassador Zermatt Hotel
  • Hotel Ambassador Zermatt
  • Zermatt Ambassador Hotel


Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Cribs/Infant beds are available for CHF 50 per night

Pets are allowed for an extra charge of CHF 15.00 per pet

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Ambassador Zermatt, Zermatt


  • Matterhorn Museum - 9 min walk
  • St. Mauritius Church - 9 min walk
  • Mountaineers Cemetery - 9 min walk
  • Zermatt-Furi Gondola - 18 min walk
  • Gorner Ridge - 2.3 mi / 3.6 km
  • Sunnegga Ski Resort - 2.5 mi / 4 km
  • Furi - Trockener Steg Cable Car - 2.9 mi / 4.7 km
  • Riffelberg Express Gondola - 2.9 mi / 4.7 km

Getting around

  • Sion (SIR) - 85 min drive
  • Geneva (GVA-Cointrin Intl.) - 167 min drive
  • Zermatt Station - 1 min walk
  • Täsch Station - 10 min drive
  • Randa Station - 15 min drive
  • Onsite parking not available
  • Free train station pick-up

Recent reviews

Superb 9.0 From 44 reviews

Hotel Ambassador Zermatt, Zermatt
Very clean, nicely renovated, nice helpful staff, excellent showers, excellent breakfast & brought coffee immediately, location very convenient (3min or less walk) to Main train station, bus stop to other lift areas & gornegrat station, easy walk to main shopping, restaurants. Great bakery next door.
Howard, us7 night trip
Hotel Ambassador Zermatt, Zermatt
Great hotel in a picture perfect town
Great location, next to train station and town. One thing no one tells you about Zermatt is that cars are not allowed. You must leave your car in the town of Tesch and train in., this should be in your write up. Nice bar and great breakfast buffet. Staff was very freindly and helpful.
Paul, usFamily trip
Hotel Ambassador Zermatt, Zermatt
Clean and comfortable hotel in great area
My stay Hotel Ambassador in Zermatt was a great experience. Staff was very nice and helpful. The free breakfast was very convenient and had a lot of options and fresh coffee. The room was a nice size and very clean and comfortable. The bathroom was very premium and everything looked new. Very close to the train station, lifts, all the restaurants and shopping!
A Traveler, Other trip
Hotel Ambassador Zermatt, Zermatt
Wonderful hotel
It was our first time skiing in Zermatt and the hotel staff were great. Really helped out with everything from ski hire to restaurants. Super friendly, and a great breakfast!
Kelvin, gbTrip with friends
Hotel Ambassador Zermatt, Zermatt
Excellent hotel and location
Beautiful modern hotel. Rooms are spacious with modern bathrooms. Beds are extremely comfortable. Bedding was very warm and comfortable in winter season. Pool, sauna, with outstanding complementary breakfast are in lower level. Bar and restaurant on main level. Ski storage and ski rentals in lower level was very convenient. Hotel staff "Diego" working in ski storage was extremely helpful. His help with rentals, ski tune ups, and mountain information was much appreciated. He went above his duties to ensure our ski plans were met. Hotel had their own electric shuttle taxi. Hotel right across from train station, very convenient since train is the only way into Zermatt. 100 meters from Gornergrat train for one ski hill and 300 meters to Sunnegga ski lifts.
Ronald, ca6 night family trip

See all reviews

Hotel Ambassador Zermatt, Zermatt

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