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Best Western Papilio Hotel

3.5 star property
3.5-star hotel in Surabaya with outdoor pool and restaurant

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Best Western Papilio Hotel

Photo gallery for Best Western Papilio Hotel

Outdoor pool, sun loungers
Building design
In-room safe, desk, laptop workspace, iron/ironing board
Restaurant
View from room

Overview of Best Western Papilio Hotel

8.4 out of 10 Very Good
8.4/10 Very Good

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Map
Jalan A Yani No 176-178, Surabaya, 60235
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free babysitting
  • Fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Babysitting (free)
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

View all photos for Executive Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed, Non Smoking

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 2 Twin Beds, Non Smoking, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

View from room

Deluxe Room, 1 Queen Bed, Smoking, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds, Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Smoking, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 Queen Bed, Non Smoking, City View

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed, Smoking

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, City View

Suite, 1 King Bed, Non Smoking, City View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, City View

  • 603 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 8 min drive
  • Pakuwon Mall - 13 min drive

Getting around

  • Surabaya (SUB-Juanda) - 21 min drive
  • Tandes Station - 18 min drive
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya Pasar Turi Station - 21 min drive
  • Jemursari Station - 3 min walk
  • Kertomenanggal Station - 13 min walk
  • Margorejo Station - 24 min walk
  • Area shuttle (surcharge)

Restaurants

  • Bubur Ayam Jakarta 'Mang Dudung' - 16 min walk
  • Bebek Sinjay - 6 min walk
  • Depot Mie 55 & RM.Kartikasari - 12 min walk
  • Mie Remaja, Ahmad Yani - 6 min walk
  • Rombong Mie Goyang Lidah - 20 min walk
Map

About this property

Best Western Papilio Hotel

When visiting Surabaya, Best Western Papilio Hotel is a great choice to consider. After getting a workout at the fitness center, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An outdoor pool and a children's pool are offered, and in-room conveniences include washers/dryers and refrigerators. The property is just a short walk to public transportation: Jemursari Station is 3 minutes and Kertomenanggal Station is 13 minutes.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 226 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out available
  • Minimum check-in age: 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)
  • Free babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children's pool
  • Free babysitting

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Best Western Papilio Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Best Western Papilio Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Best Western Papilio Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Best Western Papilio Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Best Western Papilio Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Best Western Papilio Hotel and nearby?
Best Western Papilio Hotel has an outdoor pool and a fitness center.
Are there restaurants at or near Best Western Papilio Hotel?
Yes, there's an onsite restaurant.
What's the area around Best Western Papilio Hotel like?
Best Western Papilio Hotel is in the heart of Surabaya, a short 3-minute walk from Jemursari Station and 18 minutes' walk from City of Tomorrow.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

Ashfaq, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

pleasant stay
overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Siti Zulaikha, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Diya, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

AWESOME
This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Robert Tjipto, 2-night romance trip
Verified Hotels.com guest review

8/10 Very Good

While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Charles, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

pervaiz, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good Hotel
Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
CHEE KIONG, 1-night business trip
Verified Hotels.com guest review