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Sandos Cancun Luxury Resort All Inclusive, Cancun

4 stars
Km 14 Mz 53 Lote 37-1 ZHCancunQROO77500Mexico, 800-491-6126
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Excellent4.2 / 5
Wellness
Great wellness & sports facilities
Service
Fantastic service
Food
Delicious food
WiFi
WiFi system needs upgrading
621See all 621 Hotels.com reviews
From 3,733 reviewsTripAdvisor Traveller Rating

Sandos Cancun Luxury Resort All Inclusive, Cancun

Hotel Info: 866-539-8117

from $237
  • Caribe suite
  • Laguna suite
  • Panoramic Suite, Balcony, Lagoon View
  • Superior Room Ocean or Lagoon Partial View
  • Suite Sandos Ocean or Lagoon Partial View with Balcony
  • Deluxe Room Ocean or Lagoon Partial View with Balcony

At a glance

Key facts

Hotel size

  • This hotel has 213 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Cancun All Inclusive Luxury
  • Sandos Luxury Experience Resort All Inclusive
  • Sandos Cancun Luxury Resort All Inclusive
  • Sandos Luxury Resort All Inclusive
  • Sandos Luxury
  • Cancun Luxury Experience Resort
  • Experience Resort
  • Experience Resort Cancun
  • Luxury Cancun Resort
  • Sandos Cancun Luxury Experience
  • Sandos Cancun Luxury Experience Resort All Inclusive
  • Sandos Luxury Cancun
  • Sandos Luxury Experience

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of MXN 900

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • 5 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Pool sun loungers
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Pool umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
Working away
  • Conference space size (feet) - 6254
  • Conference space size (meters) - 581
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1998
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Premium food items
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa del Mar has 13 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only.

Bar One - This lobby lounge overlooks the pool.

Sandos Cancun Luxury Resort All Inclusive, Cancun’s small print

Also known as

  • Cancun All Inclusive Luxury
  • Sandos Luxury Experience Resort All Inclusive
  • Sandos Cancun Luxury Resort All Inclusive
  • Sandos Luxury Resort All Inclusive
  • Sandos Luxury
  • Cancun Luxury Experience Resort
  • Experience Resort
  • Experience Resort Cancun
  • Luxury Cancun Resort
  • Sandos Cancun Luxury Experience
  • Sandos Cancun Luxury Experience Resort All Inclusive
  • Sandos Luxury Cancun
  • Sandos Luxury Experience

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Late check-out can be arranged for an extra charge of MXN 900

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 621 reviews

Sandos Cancun Luxury Resort All Inclusive, Cancun
Excellent4.0 / 5
Strict dress code for men at restaurants.
A little strict when it comes to men attire during dinner. We were turned down twice the same night. Once for wearing dress shorts instead of dress pants. No sports bar for watching sports, however sports channels were available in the room.
6 night romance trip
Sandos Cancun Luxury Resort All Inclusive, Cancun
Excellent4.0 / 5
Good time
The customer service was excellent!Everyone was extremely helpful and friendly.The room was decent.Drinks were tasty and strong.The beach is beautiful, as expected.The location was good. We took the public bus ($1.00 USD) to go shopping at the flea market and to the clubs.The ride was about 15-20 minutes.There were a few issues I must say.On the first night, I went to shower after my friend showered and the water stopped running. No water from the shower nor the sink. We called down to the front desk and after about 30 minutes the issue was corrected. No one notified us that it was working, I just kept turning it on and off every minute or so. It would have been nice if we were notified. 2) The food from the two restaurants, steakhouse and Italian,were not good at all. The buffet and the outdoor snack bar had the best food. That's where we ate most of our meals. I think they should have a Mexican restaurant in there. I would have liked to have made to order authentic Mexican food. 3) While at the steakhouse I did see a flying waterbug. The waiter also saw it and quickly handled it. Gross, but I guess I can understand. We just made sure to always keep our luggage zipped. 4)From inside the room, we were able to hear everything that was happening in the hallway. It was pretty quiet while we were there, but I can imagine that being annoying during their busy season. Overall, I enjoyed my time in Cancun and at this resort. The price was good and I would return.
4 night trip with friends
Sandos Cancun Luxury Resort All Inclusive, Cancun
Excellent4.0 / 5
Sandos overall is a pretty good resort. Food is decent compared to other resorts in the Cancun area. Beach side service is a bit slow but portion sizes are good and certain servers like Daniel in the swimming pool snack area were super. He provided fantastic service at great speed. Beach is of course beautiful we enjoyed the stay minus the DJ... at the pool... it's too loud and can ruin the nice paradise feel b/c you can even hear it when you are out on the beach.
3 night romance trip
Sandos Cancun Luxury Resort All Inclusive, Cancun
Outstanding5.0 / 5
Very Nice !
Everything was great except the food ! Only the steak house was exceptional !
5 night romance trip
Sandos Cancun Luxury Resort All Inclusive, Cancun
Excellent4.0 / 5
Good over all but the last day of the stay there was a lot of banging and noise from them trying to renovate parts of the hotel. It really disturbed the peace and quiet I was trying to have
3 night trip

See all reviews

Sandos Cancun Luxury Resort All Inclusive, Cancun

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