Sandos Cancun All Inclusive

Photo gallery for Sandos Cancun All Inclusive

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Cancun All Inclusive

VIP Access

Sandos Cancun All Inclusive

4.5 star property
Upscale beachfront aparthotel with pool bar, near La Isla Shopping Mall

7.8/10 Good

1,102 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO, 77500
Main amenities
  • 213 apartments
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 3 outdoor pools
  • Health club
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Garden
  • Terrace
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 29 min walk
  • Delfines Beach - 42 min walk
  • Aquaworld - 2 min drive
  • El Rey Ruins - 5 min drive
  • Forum Beach - 11 min drive
  • Cancun Convention Center - 13 min drive
  • Tortuga Beach - 16 min drive
  • Langosta Beach - 17 min drive
  • Ventura Park Cancun - 12 min drive
  • Playa Tortugas - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Sandos Cancun All Inclusive

At Sandos Cancun All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just a 5-minute drive from La Isla Shopping Mall. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps, and facials. Zango Restaurant, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and a poolside bar, and apartments get the details right with free minibar items and comfy beds. Fellow travelers say great things about the overall property condition and location.

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach massages
  • Beach towels

Pool/Spa

  • 3 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • Outdoor treatment area
  • Sports massage
  • Thai massages
  • Aromatherapy
  • Couples treatment room(s)
  • Body treatments
  • Reflexology
  • Body scrubs
  • Facials
  • Body wraps

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Free crib/infant bed

Restaurants on site

  • Zango Restaurant
  • St. Trop
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • Frattinis

Food and drink

  • Espresso maker

Dining

  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Couples dining
  • 24-hour room service

Bedrooms

  • Free rollaway/extra beds
  • Pillow top mattress
  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Hair dryer
  • Free toiletries
  • Slippers
  • Eco-friendly toiletries
  • Bathrobes

Entertainment

  • 32-inch Smart TV with cable service
  • Piano
  • iPod docking station

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business center
  • Computer station
  • Desk
  • Conference center (6254 square feet of space)

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • On the waterfront
  • Near the airport

Things to do

  • Health club
  • Yoga classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Beach yoga on site
  • Aerobics classes on site
  • Water skiing nearby
  • Golf nearby
  • Kayaking nearby
  • Boat tours nearby
  • Ecotours nearby
  • Snorkeling nearby

Safety features

  • Security system
  • Smoke detector
  • Window guards

General

  • 213 rooms
  • 8 floors
  • 1 building
  • Built in 1998
  • Romance packages available

Special features

All inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv
Sandos Cancun Inclusive Cancun
Sandos Cancun All Inclusive Cancun

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sandos Cancun All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sandos Cancun All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Sandos Cancun All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sandos Cancun All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Sandos Cancun All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sandos Cancun All Inclusive?
You can check in from 3 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Sandos Cancun All Inclusive and nearby?
Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes aerobics, volleyball, and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 3 outdoor pools and 2 bars. Sandos Cancun All Inclusive also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sandos Cancun All Inclusive?
Yes, there are 5 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include The Club Grill (3-min walk), Fantino (3-min walk), and Casitas (3-min walk).
What's the area around Sandos Cancun All Inclusive like?
Sandos Cancun All Inclusive is located on the waterfront in Zona Hotelera, a short 14-minute walk from Aquaworld and 12 minutes' walk from Marlin Beach. Travelers say that the aparthotel is in a great location.

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.5/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very Good

Philip, 5-night business trip
Verified Hotels.com guest review

2/10 Poor

Terrible service
The experience of this hotel started horrifically. After waiting 20 minutes to check-in, they did not have record of me paying for the booking so tried to charge me again - I had to email them my receipt! They then overcharged me for the city taxes by a big margin. I got them to correct the error at check-out which took a long time to explain due to them not understanding my English and not properly listening. After admitting the mistake, I did not get an apology. Additionally, they did not activate my room key so after getting up to my room i had to go straight back to reception. They also deactivated it half way through my stay! I had an issue with my room when i got in, after waiting half an hour for them to come, i had to pop down to reception again to get them to look at it. During the stay i ordered room service that didn't come (bear in mind my order was toast!) and another time took 40 minutes when they promised max 25 as i was about to leave for an excursion (again toast!). Other issues encountered were a plug socket not properly connected to the wall, a balcony that didn't properly close and not guaranteed hot water. There was also construction work going on on my floor several days and a repainting job going on. Nothing like paint fumes to improve your holiday! They did not communicate when restaurants were shut either. Positives were the shared facilities were decent. The food was OK not great, except dinner at St Trop which was excellent.
David, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love our stay!!! Staff was friendly and attentive. Room was great & the pool/beach was amazing.
ruoxin, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Jeremy, 5-night trip
Verified Orbitz guest review

2/10 Poor

Horrible, Al llegar al hotel nos dijeron que no tenian cuarto disponible. El peor viaje de mi vida !.
Eliana, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Staff was friendly and helpful, food was delicious, rooms were clean and beds were comfy. The spa was fantastic! Would recommend this hotel and stay here again.
Mike, 4-night family trip
Verified Expedia guest review

2/10 Poor

The stay was horrible.
Tiffany, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

David Michael, 5-night trip
Verified Expedia guest review

8/10 Very Good

#1 thing about this place, the staff everywhere is extremely friendly! We loved Flavio at bar one always happy and welcoming! Sergio, Daniel, and Ney who ran the activities were so fun! Shout out to doorman Erick he said hi every time he saw us. We made many friends anywhere we went there and enjoyed our stay a lot! I would suggest however, to keep your receipts for any excursions. It was a headache trying to check out and prove you already paid for it because there isn’t a very well placed system between the front desk and seek n go company but the excursion was still awesome. Another word of advice, explore the property!! We missed out on some restaurants and activities because we didn’t know they were there. Overall we were happy with our stay and had a blast :)
Kady Lynn, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

Nothing
Tatiana, 3-night trip
Verified Expedia guest review