Guests
All properties in Cancun, Quintana Roo, Mexico

Sandos Cancun All Inclusive

All-inclusive beachfront property with pool bar, near La Isla Shopping Mall

  • Free WiFi and free parking
From
$359

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 70
1 / 70Outdoor Pool
Km 14 Mz 53 Lote 37-1 ZH, Cancun, 77500, QROO, Mexico
8.0.Very Good.
  • The hotel was very disappointing. We had problems from the beginning of our stay.…

    Aug 18, 2021

  • Great service. Good value for your buck. Small hotel. Perfect if you hate crowds. Rooms…

    Aug 11, 2021

See all 771 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Convenient
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 213 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 3 outdoor pools
  • Health club

What’s around

  • In Zona Hotelera
  • La Isla Shopping Mall - 30 min walk
  • Delfines Beach - 42 min walk
  • El Rey Ruins - 2.6 mi / 4.1 km
  • Cancun Convention Center - 3.5 mi / 5.6 km
  • Tortuga Beach - 5.3 mi / 8.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room Ocean or Lagoon Partial View with Balcony
  • Sandos Suite
  • Laguna suite
  • Caribe Suite
  • Superior Room Ocean or Lagoon Partial View

What’s around

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 30 min walk
  • Delfines Beach - 42 min walk
  • El Rey Ruins - 2.6 mi / 4.1 km
  • Cancun Convention Center - 3.5 mi / 5.6 km
  • Tortuga Beach - 5.3 mi / 8.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
Profile: Zona Hotelera

Profile: Zona Hotelera

Hotel Zone is recognized for its seaside and entertainment, and visitors here can see top sights like Aquaworld and Cancun Interactive Aquarium. This beachside neighborhood in Cancun is well-known for its restaurants and bars.

A day enjoying the sunshine at Delfines Beach or a stroll through the natural beauty of Jardín del Arte are some ways to get to know this local area beloved for its beaches. During your visit, enjoy fun activities like excursions, along with interesting places such as Cancun Golf Club at Pok Ta Pok.

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Km 14 Mz 53 Lote 37-1 ZH, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 213 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • 5 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Water skiing nearby

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 6254
  • Conference space size (meters) - 581
  • One meeting room
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1998
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch Smart TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

ParkingPay at property

  • Parking height restrictions apply

Pool, spa, and gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Cancun All Inclusive Luxury
  • Sandos Luxury Experience Resort All Inclusive
  • Sandos Cancun Lifestyle
  • Sandos Luxury Resort All Inclusive
  • Sandos Luxury
  • Sandos Lifestyle
  • Sandos Cancun Luxury Resort All Inclusive
  • Sandos Cancun Lifestyle All Inclusive
  • Sandos Lifestyle All Inclusive
  • Sandos Cancun Luxury Experience Resort All Inclusive
  • dos Cancun Lifestyle Inclusiv
  • Cancun Luxury Experience Resort
  • Sandos Cancun Inclusive Cancun
  • Sandos Cancun All Inclusive Cancun
  • Sandos Cancun Lifestyle Resort All Inclusive
  • Sandos Cancun All Inclusive All-inclusive property
  • Sandos Cancun All Inclusive All-inclusive property Cancun
  • Experience Resort
  • Experience Resort Cancun
  • Luxury Cancun Resort
  • Sandos Cancun Luxury Experience
  • Sandos Lifestyle Resort All Inclusive
  • Sandos Luxury Cancun
  • Sandos Luxury Experience

*See fees and policies for additional details or extra charges

FAQs

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 5 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Puerto Madero (7-min walk), Gustino Italian Grill (8-min walk), and Harry's (8-min walk).
  • Yes, an airport shuttle is available.
  • No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Caliente Casino (17-min drive) are both nearby.
  • Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes aerobics , volleyball, and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 3 outdoor pools and 2 bars. Sandos Cancun All Inclusive also has a sauna and a steam room, as well as a garden.
8.0.Very Good.
  • 6.0.Good

    Poor Service.

    It took them too long to hand out the room. They assign the room with the wrong beds distribution. Not all of the room had the description they offered in the reservation. Not many choices to eat in an all inclusive resort. Food was always cold in the mini buffet they had. I had to pay for my return COVID test because they didn’t inform of the time requirement. Very limited food options in room service. Overall, not a good service for the fee charged.

    wilding, 3 night family trip, Jul 19, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Girls trip

    Overall it was a great trip. We did not have good wifi-service and no HBO in our room. But the service was excellent

    Charneen, 4 night trip with friends, Jun 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    They were accommodating, the view was beautiful as ever, all inclusive food and drinks included. it was worth every penny

    Nichelle, 6 night trip, Jun 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    nice

    4 night family trip, Jun 17, 2021

    Verified Expedia guest review

  • 6.0.Good

    All inclusive hotel: Food there were the best! Zango Buffet especially! Staffs were all friendly and approachable! The activities every afternoon and night were fantastic! I felt so safe because they always make sure to put the names and car numbers on their list. We were just very disappointed with the Amenities and the facility. It’s supposed to be a 5-star hotel but it looks like the building is so oLd. My friend kept telling me that she’s smelling sewage smell from the lavatory. Overall, We enjoyed our stay!

    5 night trip with friends, Jun 15, 2021

    Verified Expedia guest review

  • 4.0.Fair

    the hotel is OK, but the attention of the staff was terrible

    3 night romance trip, Jun 15, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    I didnt like the tennis court it needs to be done over. Everything else was nice.

    3 night family trip, Jun 14, 2021

    Verified Expedia guest review

  • 4.0.Fair

    We didn’t even have a tour of the hotel like everyone else when we check in. We had to ask around to find out where the restaurants are, and no one ever told us we need reservations for these restaurants. The whole experience was just super difficult for us. The room is freezing and being told that no heater available. A/C was also leaking, I almost slipped and fell. The room they switched, shower was super slow, my tap water runs way faster than that. I would never come back to this hotel.

    4 night romance trip, Jun 13, 2021

    Verified Expedia guest review

  • 4.0.Fair

    First of all, when we got to the hotel they didn’t want to give us the room we had paid for, the food is ok, the service is fatal, we had to order service from the looby to the room, because the room's phone did not work, we reported it and They were days later, the hotel has a very good beach but that's all, and in general, be careful what you pay on tours, because once you give money they don't return anything, and they promise you things that they never give you later. I didn’t have a very good experience in Cancun

    6 night romance trip, Jun 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff members were amazing and the view was beautiful!!

    4 night romance trip, Jun 12, 2021

    Verified Expedia guest review

See all 771 reviews