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Casa Quetzal

Photo gallery for Casa Quetzal

Interior
Terrace/patio
Terrace/patio
Deluxe Room | Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Overview of Casa Quetzal

Casa Quetzal

3.5-star property
Colonial hotel in historical district in Zona Centro

8.4/10 Very good

527 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Bathtub
  • 24/7 front desk
Map
Hospicio 34 Col. Centro, San Miguel de Allende, GTO, 37700

Room options

About this area

Getting around

  • Area shuttle (surcharge)

Restaurants

  • El Correo - 2 min walk
  • Chamonix - 2 min walk
  • The Restaurant - 3 min walk
  • El Pegaso - 3 min walk
  • La Grotta - 3 min walk

About this property

Casa Quetzal

Located in the entertainment district, Casa Quetzal is a great choice for a stay in San Miguel de Allende. Guests can indulge in massages or manicures and pedicures. Other highlights at this Colonial hotel include a terrace and a garden. The helpful staff and location get great marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Free uncovered on-site valet parking
  • Free off-site parking within 0.6 mi

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service

Travelling with children

  • Babysitting (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Premium bedding

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer (on request)
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Casa Quetzal Hotel San Miguel de Allende
Casa Quetzal Hotel
Casa Quetzal San Miguel de Allende
Casa Quetzal
Hotel Casa Quetzal
Casa Quetzal Hotel
Casa Quetzal San Miguel de Allende
Casa Quetzal Hotel San Miguel de Allende

Frequently asked questions

Does Casa Quetzal offer free cancellation for a full refund?
Yes, Casa Quetzal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Casa Quetzal?
As of 28 January 2023, prices found for a 1-night stay for 2 adults at Casa Quetzal on 30 January 2023 start from €76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Casa Quetzal?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Casa Quetzal?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Casa Quetzal?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Casa Quetzal?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Casa Quetzal and nearby?
Casa Quetzal has a garden.
Are there restaurants at or near Casa Quetzal?
Yes. Nearby restaurants include El Manantial (3-min walk), san agustin churros (3-min walk) and La Posadita (4-min walk).
What's the area around Casa Quetzal like?
Casa Quetzal is in Zona Centro, a short 4-minute walk from Parish Church of San Miguel Arcangel and 4 minutes' walk from San Miguel de Allende Historical Museum. Travellers say that the hotel is in a great location.

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

7.5/10

Amenities

8.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Jacqueline, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A beautiful place to stay! our suit was cozy with great space. The staff were very nice Sarai and Paulina help us in our race to be in a wedding with faster service even with a box with needle and thread for last minute loose button. The valet option worked out perfectly. Thank you very much was an amazing experience in San Miguel
Luz M., 1-night trip
Verified Expedia guest review

4/10 Fair

Bathroom was not great. The sink was in bad shape. No tea or coffee in the room. No one spoke in English. Very difficult to access . Lots of stairs. I would not stay here
Reita, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Scenery was great from the rooftop. We had our own little atrium outside our room. Bathroom was big and was able to put all our toiletries next to sink. It had a little fridge which was good too. Bed was comfortable and room clean.
Elsa, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel. Like the scenery.
Elsa, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Exceptional property
Laura, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The room was impeccable. Our hosts, Miguelina and Sally, were kind, helpful, accommodating and made us feel as if we were family. This is our second stay and we won't stay anywhere else on future trips.
Laurie, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel, great staff. Close to everything
Esteban, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

We stayed here on a weekend getaway from Guadalajara. The hotel exceeded our expectations BUT there two little gotchas: 1) The WIFI signal is pretty weak in the common area and does not reach the rooms AT ALL. So if you're planning on working remotely, this isn't the place. And 2) It takes about 25 min for the valet to retrieve your car so plan accordingly.
Igor, 1-night family trip
Verified Expedia guest review

6/10 Good

Property is beautiful..needs a lot of maintenance..has stuff sitting around, to where otherwise inviting rooftop terraces, look more like storage for gardening and cleaning supplies, etc. Place very well located, easy walk to Centro. Property is misrepresented on its website and Expedia, as it has NO WiFi in the rooms, be it free or otherwise, and our phones would not even work to use internet. The free parking is a 30 minute walk from the property, and valet needs about an hour to deliver your car. There’s traffic; It’s Centro. No on site parking. The biggest issue was that we checked into our king suite, and the toilet would not flush. The YOUNG WOMAN working the desk was VERY HELPFUL, or tried to be. She worked on the toilet with a plunger for 20 minutes, though toilet was not clogged. It just wouldn’t flush. She thought she’d fixed it, and left. She returned about an hour later, wondering how it was going. I let her know it still would not flush. (There are no phones in the room to call the front desk). She messed with it again, at which point I asked whether they had another room, as we were ready to head to Centro. We didn’t really come to San Miguel de Allende to sit around the room dealing with plumbing issues. She said they had no other rooms, so I asked, “so we’re to spend the afternoon, all night, and tomorrow morning, with a toilet that won’t flush?” She left to check.We moved to a room, downgrade to double bed, fixed that toilet ourselves.Nice staff!
Kellee, 1-night romance trip
Verified Expedia guest review