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Castle Hotel

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Reception
Standard Room | Rollaway beds, free WiFi
Executive Family Room with Ensuite | Rollaway beds, free WiFi
Standard Room | Rollaway beds, free WiFi
Standard Room | Rollaway beds, free WiFi

Overview of Castle Hotel

Castle Hotel

3-star property
3-star hotel in Merthyr Tydfil with restaurant and bar/lounge

6.6/10 Good

153 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Non-smoking
  • Bathtub
  • Restaurant
  • Bar
  • 24/7 front desk
Map
Castle Street, Merthyr Tydfil, Wales, CF47 8BG

Room options

About this area

What's nearby

  • Brecon Beacons National Park - 9 min drive

Getting around

  • Cardiff International Airport (CWL) - 56 min drive
  • Troed-y-Rhiw Station - 5 min drive
  • Merthyr Tydfil Station - 6 min walk
  • Pentre-bach Station - 6 min drive

Restaurants

  • The Happy Piggy - 3 min walk
  • Sunflowers Restaurant - 5 min walk
  • JOL's - 5 min walk
  • The Crown Inn - 5 min walk
  • Papa John's - 6 min walk

About this property

Castle Hotel

Located near a train station, Castle Hotel is a great choice for a stay in Merthyr Tydfil. For a bite to eat, guests can visit Castle Restaurant, which serves breakfast, lunch and dinner. Fellow travellers like the helpful staff and overall comfort.

Languages

English, Polish, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Off-site parking nearby (GBP 3.00 per day)
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Room service

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1975

Accessibility

  • Lift

Languages

  • English
  • Polish
  • Portuguese
  • Spanish

Room amenities

Home comfort

  • Coffee/tea maker

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer

Stay connected

  • Free WiFi
  • Phone

Special features

Dining

Castle Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between GBP 5.50 and GBP 5.50 for adults, and GBP 0 and GBP 0 for children (approximately)

Children & extra beds

  • Rollaway beds are available for GBP 20.0 per stay

Parking

  • Parking is available nearby and costs GBP 3.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Castle Hotel Merthyr Tydfil
Castle Merthyr Tydfil
Castle Hotel Hotel
Castle Hotel Merthyr Tydfil
Castle Hotel Hotel Merthyr Tydfil

Frequently asked questions

Does Castle Hotel offer free cancellation for a full refund?
Yes, Castle Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Castle Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Castle Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Castle Hotel?
No, unfortunately. However, there's street parking available.
What are the check-in and check-out times at Castle Hotel?
You can check in from 2:00 PM - anytime. Check-out time is 11:00 AM.
Are there restaurants at or near Castle Hotel?
Yes, there's an on-site restaurant, Castle Restaurant. Nearby restaurants include Sunflowers Restaurant (5-min walk), JOL's (5-min walk) and The Crown Inn (5-min walk).
What's the area around Castle Hotel like?
Castle Hotel is a short 6-minute walk from Merthyr Tydfil Station and 7 minutes' walk from Ynysfach Engine House.

Reviews

6.6

Good

6.9/10

Cleanliness

7.2/10

Staff & service

6.7/10

Amenities

5.9/10

Property conditions & facilities

5.3/10

Eco-friendliness

Reviews

6/10 Good

Visiting Friends
Was staying central for surprise visit to friends, hotel was clean, but needing good upgrade, overbath shower didn’t work, and found out on floor 3&4 there were homeless accommodation No double glazing and our room looked out onto street with pubs and clubs so heard every noise till the early hours Was told breakfast was till 9.30an at weekends, got t/call on Saturday at 9am to say breakfast was finishing, ended up saying no to breakfast as we were not ready they did offer a sandwich, not at 9am, had to eat out on Saturday morning, no refund offered.
Alexander, 4-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Run-down, dirty, uncomfortable bed. Not a nice place.
vranna, 1-night family trip
Verified Orbitz guest review

8/10 Very good

No further comment from my review to the hotel
Ian, 1-night trip
Verified Expedia guest review

4/10 Fair

Very dated, struggled to open windows. Front desk staff not very welcoming. No food onsite
Gary, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Castle Hotel
The rooms are clean but look tired. The water takes forever to warm up.
Dave, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

A hot night in Merthyr with windows wide open was not ideal. The windows were too high to close. Constant noise- screaming and shouting until 3am in the morning. This was our first and last visit and will not be going back. Staff were friendly and even though we decided to leave at 5.30 am, a member of staff was available to unlock the main door to let us out. Hotel is a bit dated and room wall extremely tatty but this was reflected by the cost - £59!
Joe, 1-night trip
Verified Hotels.com guest review

8/10 Very good

N, 1-night trip
Verified Hotels.com guest review

6/10 Good

Family stay
Stayed for a night with the family. The night receptionist, a friendly person, but not fully informed. We were told we could order breakfast in the morning. At 730, a new face at the reception, she was not friendly, at the same time said breakfast should have had been ordered at night. Rooms are old, windows are old single glazed, need modernisation.
sadia, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

In desperate need of refurb
Old draughty windows, heating in the room not working, and only Luke warm water in the bathroom, made for a very uncomfortable stay.
2-night business trip
Verified Hotels.com guest review

4/10 Fair

Very cold, heating didn’t work. Staff leant me a heater but it as soon as I switched it heated for 5 minutes and stopped working. After a long day at work felt too tired to take issue further but I won’t be staying there again
2-night business trip
Verified Expedia guest review